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Articles

Phone Etiquette: Tips for Proper Call Handling

New Call Volume Report: insights to your call center performance

Power Dialer vs. Predictive Dialer: Choose the Best for Your Call Campaigns & Learn the Difference

Inc. Names MightyCall a 2024 Power Partner Award Winner

MightyCall Wins G2 Fall 2024 Awards

Support Call Center Agents with Balto: The AI Supervisor Co-pilot

Auto Dialer vs. Predictive Dialer: Know the Difference and Choose the Best For Your Campaigns

Progressive Dialer vs. Preview Dialer: Know the Difference and Choose the Best For Your Campaigns

Progressive Dialer vs. Predictive Dialer: Know the Difference and Choose the Best For Your Campaigns

Preview Dialer vs. Predictive Dialer: Know the Difference and Choose the Best For Your Campaigns

What is a Phone Tree? Tips & Tricks to Grow a Perfect One

Call Center Outsourcing: Pros, Cons and Best Practices to Boost Your Customer Service

Cold Calling: Best Practices to Improve Your Business Strategy

MightyCall Has Been Named to the U.S. Chamber of Commerce’s CO—100

Call Center Compliance and Regulations: Customer Service Standards Explained

Why Does Your Phone Keep Dropping Calls and How to Fix It?

Best Call Monitoring Software to Improve Call Center Operations

Best Call Center Solutions for Small Business to Grow Fast

20 Best Area Codes in the USA to Gain Prestige and Popularity Among Your Clients

IVR in Call Centers and Contact Centers: What Is It, How It Works & What are Best Practices to Use?

Top 36 Virtual Assistant Tools & Software for Productivity, Task Management, Time Tracking, and More

MightyCall Launches New Predictive Dialer

Phone Menus: What is It & How to Set Up a Perfect Automated Option for Your Business Calls?

Call Handling: Definition, Best Practices & Skills for Better Customer Service

MightyCall Wins Multiple G2 Summer 2024 Awards

Virtual Phone System: What Is It, How It Works & How Can It Benefit Your Business?

Call Center Dialers: How to Choose Best Software Type for Outbound Calling?

Understanding CSAT in Call Centers: Measurement, Improvement, and Benchmarks

Average Speed of Answer (ASA) in Call Center: How to Measure & Improve?

Types of Dialers for Cold Calling Explained: How to Choose the Best?

MightyCall Launches Two New Call Center Reports: Campaigns and Dispositions

Queue Callback: Benefits, Setup, Best Practices for Call Centers & More

Digital Customer Engagement: Key Strategies, Benefits, Real Examples and Trends

What is Customer Satisfaction Score (CSAT)?: Ultimate Guide to Measure & Improve the Metric

Automatic Callback: Call Center System Feature to Improve Customer Experience

Announcing the new message log feature in MightyCall

Call duration limits: manage call lengths for easier control

Introducing the progressive dialer

Introducing Scheduled Campaigns: a Powerful Addition to Auto Dialer Settings

Can I Use WhatsApp Business with a virtual phone number?

Advantages and Disadvantages of WhatsApp for Business

MightyCall announces direct integration with National Do Not Call Registry

MightyCall wins G2 Awards for Spring 2024

Customer Service Automation: What Is it? Examples, Benefits, Special Software & More

Call Dispositions: Must-Have List of Codes for Every Business Need

15 Best Call Center Software: Powerful Solutions for Any Business Needs

Contact Centers vs. Call Centers: What are the Differences Between the Services?

New Era: MightyCall Releases the Auto Dialer for Outbound Campaigns

MightyCall wins G2’s Best Software 2024 Award

Understanding the Outbound Dialer: A Guide

5 Ways to Encourage Customer Feedback Like a Pro

Turn Your Home Into Your Hub: Working From Home Tips

15 Small Business Examples: Most Popular Ways to be a Successful Entrepreneur

15 Best Softphone Apps for Business in 2024

10 Best Contact Center CRM Software

Call Center Training: Full Guide for Making Your Agents Totally Skilled

50 Best Business Voicemail Greetings (2024)

Best Conference Calling Services in 2024

Best VoIP Providers in Canada: Detailed Business Phone Service Comparison

Best IVR Software: Full Comparison of Service Providers for Your Business Needs

10 Best Softphones for Mac in 2024

Google Voice for Business Overview: Pricing, Features, Pros & Cons

7 Types of Sales Tools You Must Know

How to Improve Your Hybrid Work Model

Best Small Business Software

MightyCall Releases Desktop App for Windows

Best Customer Service Software for Better Management & Support

MightyCall Wins the 2024 Winter G2 Awards

Cold Calling Software: Transforming Sales Outreach With Apps in Today’s Market

MightyCall’s milestones achieved in 2023

Answering Services vs. Call Center Services: Understanding the Differences

Best VoIP Providers: Full Phone Services Review

Call Management Systems: Understanding the Vital Software for Your Business Phone Calls

SIP Trunks Explained: Meaning, How it Works, Benefits & More

Take a SIP of MightyCall’s New Trunking for Call Centers

Communication Channels: Types & Examples That Will Rock Your Business

POTS Lines: How Plain Old Telephone Service Works?

How Does VoIP Work: Full Internet Phone Operation Guide

VoIP Meaning: All About Technology, Calls, Network, and More

New in MightyCall Mobile App: Voicemail-to-Text & SMS Translation

How to Hire Customer Service Representatives

Introducing the New Call Log Feature in MightyCall

Call Center Management: Tips & Strategies for Successful Operations

MightyCall’s G2 Fall 2023 Awards: A Testament to Excellence

Multi-line Phone System Full Guide: What Is It, How It Works & How to Set Up?

Phone Extensions: Get All Your Questions Answered!

Enhancing Your Conversational Insights with HubSpot Conversation Intelligence

Call Center Quality Assurance (QA): Methods, Importance, Practices & Tips

25 Must-Have Call Center Phone Systems Features

15 IVR Best Practices to Design High-Efficiency Self-Service System

BPO Call Center: What is it? Types, Functions, Pros & Cons

VoIP CRM Integration: How it Works and the Benefits it Brings

MightyCall Wins Three G2 Summer 2023 Awards

The Next Step: MightyCall Reveals Its Call Center Solution

Average Handle Time (AHT): What Is It & How to Improve It

First Call Resolution (FCR): Meaning, Importance & Best Practices

What is the Call Abandonment Rate? Why Is It So Important & How to Calculate It?

Call Center Metrics & KPIs: Keep Track of the Numbers

What is a Call Center and How Does It Work?

How to Start a Virtual Call Center: Everything You Need to Know

Call Center Coaching: a Guide on How to Help Agents Thrive

How to Transfer a Call to Another Phone

Manage Your Team Easily With Improved User Roles and Permissions

Remote Phone System: Working from Home is Easy

Elevate Trust, Legitimacy, and Control With MightyCall’s New Security Feature

How to Get a VoIP Number?

27 Online Networking Tips for Small Business Owners

MightyCall Wins G2 Spring 2023 Awards: “G2 Leader” and “Easiest to Use”

Must Read Content Marketing Resources for Enthusiast Creators

15 Customer Channels to Propel Your Customer Service

10 Ways Marketing Automation Benefit Your Business

5 Fitpreneurs on How a Healthy Lifestyle Fuels Productivity

Tips fo Effective Mobile Marketing Strategy for Your Small Business

15 Best SaaS Tools Guaranteed to Rock Your Business

6 Best Tools for Remote Workers

Proven Benefits of Telecommuting

Best Software for Businesses Small & Big

Best Business Tools That Boost Your Productivity

5 Best Website Builders for Small Business that Put You First

Top Business Skills Needed for Successful Entrepreneurs

How to Organize Your Home Office: 5 Tips

How to Record a Phone Call or Conversation?

Dial Pad Revamp: Boosting Your User Experience with Style and Functionality in MightyCall

Scalable Business Model: What Is It & Is It Right for You?

Top 9 Ways Call Recording Can Help a Business

8 Things to Know Before Starting a Business

12 Essential Business Phone Features

MightyCall Receives G2 Leader VoIP Award for Winter 2023

MightyCall’s 2022 Year in Review

12 Benefits of A/B Testing

25 Digital Nomad Jobs for a High-Paying Remote Career

7 Ways to Build Rapport Over the Phone to Strengthen Customer Relationships

Business Card as the Effective Marketing Tool – 8 Things to Know

8 Tips to Make Your Business Scalable

How Canned Responses Improve Customer Support (With Examples)

Create IVR Menus With Multiple Levels – Feature Release

Try MightyCall’s New Dark Mode, Now on All Mobile Devices

MMS Marketing: Everything You Need to Know

Start Using MightyCall With HubSpot – Now With More Features Than Before

MightyCall Receives G2 Leader VoIP Award for Fall 2022

MightyCall’s Multimedia Messaging Service (MMS) Now Available on All Devices 

6 Welcome Email Examples to Increase Customer Engagement

Introducing a Smarter Way to Handle Simultaneous Calls

Toll-Free Number in the USA: How to Get One for Your Business

MightyCall and Salesforce Join Forces. Here’s How to Benefit.

Understanding Interprofessional Collaboration: How It Works & Why It’s Important

How to Call a Toll-Free Number From a Mobile Phone or Landline?

SourceForge Recognizes MightyCall as Category Top Performer

Toll-free Numbers in Canada: How to Get One for Your Business

Should You Use Your Personal Phone for Work?

Google Voice Personal vs Business: Full Pricing & Feature Comparison

How to Get Toll-Free Numbers for Your Business

G2 Lists MightyCall Among VoIP Leaders for 2022

What is NPS and How We Use It to Improve MightyCall

Is a PBX Phone System Right For You?

Best Thank You Letters for Business Partners

MightyCall Launches New and Improved Partner Program via PartnerStack

Is It Illegal to Record Phone Calls and Conversations?

No Storefront? Here’s Why You Still Need a Google Business Profile

Introducing the General Voicemail Box

Direct MightyCall – Zapier Integration Now Available 

Why MightyCall is the Best Alternative to Grasshopper

Line2 vs. MightyCall Review

12 Digital Tools for Multipreneur Zen: Manage More Than One Business Effortlessly

10 Holiday Voicemail Greetings and Music on Hold Ideas for Your Business

How 5 Femalepreneurs Defied Failure to Start Their Hustle

8 Top Soft Skills For Successful Entrepreneurs

OpenPhone vs Google Voice: Which One Speaks for Your Small Business?

22 Online Communities for Entrepreneurs You’ll Be Thrilled to Join

MightyCall Ranks No. 1436 on the 2021 Inc. 5000 Annual List

How to Launch a Car Rental Service

The Best Services to Record a Voicemail Greeting for Business

MightyCall’s Irina Gureva Wins Globee® in the 13th Annual 2021 Golden Bridge Business and Innovation Awards

What’s an eSIM Card and Should You Use It For Business?

20 Creative and Funny Voicemail Greetings

MightyCall Wins 2021 Top Performer Award From SourceForge

Inbound and Outbound Caller ID: Why It Deserves to Be Taken Seriously by Your Business

When Robots Attack: How to Block a Number on a Business Phone

5 Trickiest Tax Deductions for Small Business, According to Experts

Choosing the Best Call Recorder for Android Phones

Filling Up Your Easter Basket with Goodies: How MightyCall’s Basket of Internet Phone Service Features Can Be a Treat for Your Small Business

5 Success Strategies For Women Leaders and Founders

6 Spooktacular Halloween Voicemail Greetings for Your Business 

MightyCall Ranked on Inc. Magazine’s List of California’s Fastest-Growing Private Companies

Cisco SPA 303 IP Phone: Features and Compatibility

Reopening Your Business After COVID: How to Get Back Up After Your Business Was Locked Down

Clubhouse: The Hot New Social Media for Your Business

Living Life Lightly: What is The Laptop Lifestyle and is It Right For You?

5 Inspiring Stories of Black Entrepreneurs Who Started from Scratch

The Easiest Ways to Record Calls on Your iPhone

MightyCall Asked 480+ Remote Workers About Their Struggles, Habits, and Hopes. Here’s What We Found Out.

MightyCall’s Can’t-Miss iOS Release: A Look Inside New Features

2021 is a Year of Hope for Tourism and Hospitality Small Businesses. Here’s How to Benefit.

Zooming In: A Closer Look at the Pros and Cons of Zoom Phone for Business

The iOS 14.5 Update is Scaring Small Businesses. Here’s Why. 

How to Start a Business After 50 in Seven Steps

Virtual Phone Number for Business: Best Services to Get One

New Survey Reveals 2021 Trends in Digital Engagement and eCommerce

MightyCall Awarded “Fastest Implementation Small Business” by G2 Crowd, Inc.

Second PPP Loans and New Stimulus Check Close Off Final Week of 2020

Jumpstart Guide to Financial Modeling – No Experience Needed

Want to Use Radio On Hold? Read This First.

How to Advertise in a Cold, Pandemic-y Holiday Season

Our Top Small Business Posts of 2020: Highlights!

Saving Money with Virtual Phone Systems: Save Big, Save Small, Save All!

How to Write Business Thank You Notes Like a Pro

5 Thanksgiving Voicemail Greetings for Business

How to Start a Business During the Pandemic: 12 Firsthand Stories

How Startups Can Compete with Big Rivals Using Virtual Phones

5 Businesses with Minimal Startup Costs

10 Tips for Creating a Successful Small Business Brand

SBA Simplifies PPP Loan Forgiveness Application for Small Business

MightyCall Selected Among 2020’s Best Call Center Software

Bringing Your Business to Life: How a Live Receptionist Service Can Help Small Business Owners

How to Manage a Small Business From Your Phone

5 Best Live Receptionist Services

How to Port a Number from Verizon to MightyCall

MightyCall Wins a GOLD STEVIE® Award in the 2020 International Business Awards®

Google Meet for Chromecast Brings Videoconferencing to Your Home TV

Phone System for Solopreneurs: What to Look for When You’re Riding Solo

COVID-19 Contact Tracing is Now on Your iPhone: Here’s What It Means for Personal and Business Use

How to Port Your Number from T-Mobile to MightyCall

MightyCall Wins 2 Golds in the 15th Annual IT World Awards

NPO South Metro Medical Equipment Loan Closet: “Do good to as many people as you can, in as many ways as possible.”

Why Two are Better Than One: Getting a Second (Business) Number for Your Smartphone

Full Guide to Business Texting Etiquette

What Technology Can Help Businesses Adjust During a Pandemic?

Fortecho LLC: “Reduce Cost of Operations While Maintaining Standard”

30 Virtual Team Building Activities Shared by Business Owners

How to Start an Online Sports Business

Windy City Parrot: “Be Prepared to Pivot”

Entrepreneurs Pick Best Headsets for VoIP and Video Conferencing

Google Currents is Released as Part of G Suite

How to Port a Phone Number from AT&T to MightyCall

“How do I Automate my Small Business?” Experts Talk Dos and Don’ts

Blocking Calls: Why You Should Embrace the Sound of Silence

7 Cybersecurity Statistics for Remote Workers

PayPal Rolls Out QR Code Feature Perfect for Very Small Business

5 Coronavirus Relief Funds for Women-Owned Businesses 

The Future of Business After COVID: Experts on What to Expect

No More Having to Answer for a Poor Answering Service: New Auto Attendants are Changing the Game

Lightning-Fast, Dynamic, and User- Friendly: The MightyCall Team on Our New Logo

Facebook Grants for Small Business Affected by COVID-19: How to Apply

Business in Times of COVID: 8 Success Stories of Growth During a Pandemic

Online ‘Survive and Thrive Growth Summit’ for Small Business

6 Power Habits for Working From Home + Tools to Nail Them

How to Fuel Your Hustle With Business Crowdfunding Sites

The Power of Two: Why a Second Telephone Number Could Be the Right Move for You

Digital Sanity Summit 2020 Helps Families Navigate the Digital World

Keep Calm and Work Remotely: 10 Best Practices as Shared by Pros

Why A Virtual Phone Number Can Be the Foundation of Your Small Business

Coronavirus Relief for Small Business: What’s Included?

How to Prepare Small Business Taxes: 5 Tips from Legal Experts

How to Travel More and Manage Your Business Remotely

MightyCall vs Phone.Com Review: Which Offers You Better Value?

How to Select the Best VoIP for Your Small Business

Tools to Boost Customer Service for Gym Owners & Trainers

5 Customer Engagement & Support Tools That Work While You Sleep 

How to Choose a CRM Solution for Small Business

HP Engage Releases PoS Cloud Services for Small Business

Shopify Launches $200 Loans Perfect for E-Commerce First-Timers

G Suite (Google Apps) Business: Pros, Cons, and Alternatives

(Research) Businesses Aren’t Answering the Phone as Much as They Think

Personalized Holiday Marketing Ideas for SaaS, B2B, and B2C Business

MightyCall Named Rising Star in the Winter 2019 Call Center Management Software Customer Success Report

Starting a Virtual Assistant Business in 5 Easy Steps

Pop-Up Stores Transform Holiday Retail for E-Commerce

MightyCall Introduces the Contact Book PLUS Feature to Deliver CRM-quality Communications for Small Business

6 Reasons You Should be Using a VoIP Phone at Home

Facebook Bootcamp for Small Business and New FB Features Now Available

Manning the Comms: Strategies for Keeping In Contact With Clients When Running an Accounting Firm

Let’s Get Technical: Which Technologies to Integrate into Your Financial or Legal Consulting Business

Tips on What To Do (And What Not To Do) When Opening Your Own Financial and Legal Consulting Practice

How to Stop Robocalls on iPhone: This New iOS 13 Feature Can Help

How to Make Money Selling Virtual Products from Home

California’s Gig Economy Bill to Have Groundbreaking Impact on Small Business

How to Become a Mompreneur: 10 Business Ideas for Moms

Digital Trends for Small Business: A-Z Guide

Is VOIP Really Good for Your Small Business?

“Women in IT” Silver Medalist: MightyCall Product Manager Anna Miranchuk

MightyCall wins Silver in the 14th Annual 2019 IT World Award® in IT Products & Services for Enterprise (Small and SOHO) | for 1 – 10 Employees

MightyCall wins Gold in the 14th Annual 2019 IT World Award® in Hot IT Company of the Year | Telecommunications

MightyCall Featured in New Survey Report Highlighting Robocalls’ Impact on Business Communications

Senators Introduce Small Business Cybersecurity Assistance Act

FTC Takes Action Against Robocall Epidemic

Facebook’s Libra Cryptocurrency May Revolutionize E-Commerce

Independence Day Marketing Tips

VoIP Desk Phone: Does Your Team Need One?

U.S. Consumers Applaud Patriotic and Socially Conscious Entrepreneurs

VirtualPBX review

How to Use a VoIP Softphone for Business and More

National Small Business Week 2019: Virtual Conference and Other Highlights

U.S. Financial Climate – Small Business Optimistic but Cautious

How to Cut Business Expenses Without Budget Cuts

What Trump’s Tax Reform Means for Small Business in 2019

Best U.S. Cities to Start a Small Business in 2019

SBA Loans Are Back but You Might Not Need One

Can your Small Business Use a Contact Center?

Best Accounting Software for Small Businesses

Chief Learning Officers to the Rescue of SMB

Landline vs VoIP

Ecwid vs. Shopify: Ultimate Comparison & Insights

How to Wow Your Customers: From Theory to Practice

Best Payroll Software Programs for Small Businesses

Small Business Call Center KPI

Thank-You Letter

The Latest on Google Voice and VoIP

MightyCall’s Coolest Features

Second Phone Number

#BeMoreKindDay in Seattle

Why It’s a Good Idea to Have a Virtual Receptionist

Are Influencers Worth the Money?

How to Manage when Good Employees Leave

Marketing Ideas for July 4

The Scamguard: Helping you Protect yourself against Fraud

The Ins and Outs of Telecommuting

Problems with Brand in an Era of Narcissism

How to encourage customers to call your store

The Top Jobs for Telecommuting

Texting Your Way to the Top

To keep things concise: visual voicemail saves you time

Put an End to Robocalls

Customers are afraid of buying things (and that’s ok)

Intelligent Call Routing Can Increase Your Customer Loyalty

Why Voice Greetings are Useful

Vonage Review. Why MightyCall Is a Better Value for Money

Music on hold: 6 Tips to make your callers hold the line

What Can a Virtual Phone System Do for Your Online Shop?

Local vs. Toll-Free number: Deciding which better suits your business

Dental Clinics: how to get and keep as many patients as possible with MightyCall virtual phone system

4 ways how to cut costs with a virtual phone system

Maximize your Home Practice

5 Reasons Click-to-Call Will Enhance Your Website With Customer Calls

Top 10 Reasons to Place a Click-to-Call Widget on Your Website

How to Boost Your Real Estate Business with a Virtual Phone System

Top 6 Benefits for Law Firms Using an Auto Attendant

Ditch your Laptop or Nah?

WeWork Members Pick MightyCall as Alternative to Google Voice

Seven Ways to Enhance Your Professional Voicemail Greeting

Virtual Phone System for Furniture Factory – User Case

Looking For a Virtual Phone System for Real Estate? Look No Further!

Why Your Small Business Doesn’t Need an Enterprise-Level CRM

How to Write a Great Marketing Plan for a Restaurant

Marketing Plan for Real Estate

Starting a Business in Your 60s

How to launch a pet clinic or store

How to Launch an Online Clothing Store

How to Launch a Travel Agency

How to Launch a Beauty Salon

Small Business in a Big City: Miami

Small business in Las Vegas

How to Launch a Real Estate Agency

Marketing Tips for Father’s Day

How to Fund Your Small Business

Virtual Receptionist For Small Business: Common Mistakes

Industries That Must Have a Vanity Number (Check Your Business)

How to Launch a Coffee Shop

Why MightyCall is the Best Phone System for Real Estate

Marketing Tips for Memorial Day

Protecting Your Privacy with Caller ID

The Real Cost of Voicemail

Small Business Image on the Internet: Site Builder Review

MightyCall Partners with Yandex to Provide Cloud Telephony Services (PBX) for Small Businesses

How to Improve Your Customer Relationship Management in a Multi-Channel World

How To Create a Voice Menu Your Customers Will Love

How to Choose a Small Business Phone System

How Your Small Business Can Offer Excellent Customer Service

How To Communicate With Customers On The Go

How Your Small Business Can Develop a Successful Social Media Marketing Strategy

Top 6 Reasons to Switch to an Internet Phone Service

The Evolution of the Telephone in Business

How to Protect an 1 800 Number from Hacker Attacks

Eight Things That Can Happen If You Don’t Answer Your Phone

The Benefits of IP Telephony For Business

Tips for Taking Your Customer Service from Inbound to Outbound

Top 10 Reasons to Use a Virtual Receptionist for Hotels

How Virtual Phone System Can Help Cleaning Business

Why BYOD is Killing the Desk Phone

What Digital Natives can teach us about the Virtual Phone System of the Future

Start Your Own Business With These Content Marketing Tips

Origin Stories of six Social Media Giants

Achieving Your Dream

Entrepreneur Success Story: Blue Line Logistics

Generational Marketing and the Millennial Mindset

Five Steps to Being Your Own Boss

Tips on Using MightyCall’s Virtual Receptionist

A Good Way To Make Money On The Side (Part Three)

A Good Way To Make Money On The Side (Part Two)

A Good Way to Make Money on The Side

Top 10 Customer Service Tips: How to Be at Your Best On a Call

How To Run A Side Business (When You’re Tired)

What Old(er) People Need to Know on Selling to Gen Y [infographic]

A/B Testing Method to Successful Online Flirting

A Different Voice Greeting For Different Needs

Four Things to Consider For a Professional On-Hold Voice Greeting

How Restaurants Can Utilize Call Center Software

Five Ways To Do Your Own On-Hold Voice Greeting

Using a Polycom Conference Phone Without a High Price PBX

Thinking Differently About Staffing a Small Business Contact Center

Best Ways to Record Professional Voice Greetings

What Customers Think of On Hold Phone Messages

Four Reasons Phone Systems for Startups Are Still Needed

Why Entrepreneurs Need A Professional Phone Greeting

Inbound Contact Center: Streamline Your Businesses Customer Service

How Proactive Customer Service Turns Idle Time Into Revenue

Innovation of Phone Technology: Taking a Look Back (Infographic)

How to Avoid Telecom Acronym Overload

Four Things Startups Who Bootstrap Still Need

Turn Noise Into Action With a Multi-Channel Communications Strategy

Why Your Small Business Needs Its Own Phone Number

Why Having Too Many Phones Is Bad for the Environment

The Comcast Phone Customer Service Disaster: Eight Ways to Avoid It

MightyCall Mobile ― Your Portable Call-Center

Are You Ignoring Gen X and Gen Y Customers?

How Many Phone Numbers Do You Have?

Five Reasons Your Business Needs a Dedicated Business Phone Number

Internet Telephony Term Cheat Sheet

Cell Phone Etiquette — Infographic

What Google Hangouts Search Results Integration Means for SMB Communication