Last updated September 15, 2016
Information that you provide to non-Infratel companies is not covered by this Policy and Infratel shall have no responsibility for protecting any such information divulged by Customer/User to a non- Infratel company.
What We Collect
We collect a variety of personally identifiable information (also referred to as “personal information”) about Customers and Users in order to ensure an enjoyable user experience and seamless communications.
As used in this Policy, the terms listed below have the following meanings:
Customer — A “Customer” is anyone who uses Infratel services. When a Customer subscribing, purchasing services for use by others, those individuals also may be considered Customers for purposes of this Policy.
UserA “User” is anyone who visits our websites.
Personal Information — “ “Personal Information” is information that directly identifies or reasonably can be used to identify an individual Customer or User. Examples include name, address, telephone number, e-mail address, ID, credit card number (Visa, MasterCard, or American Express) and/or PayPal account.
Website — “Website” means any page or location on the Internet, no matter what device (cell phone, lap top, PC, etc.) or protocol (http, WAP, ftp or other) is used to access the page or location. In this Policy, we use the term website other similar terms such as “Internet site,” “site,” and “web page.”
To see how we use, disclose, and protect the personal information that we collect, please review the rest of this Policy.
How We Use Personal Information
Internal Use: In general, we use personal information to serve our existing and prospective customers and to enhance and extend our customer relationships.
- We use personal information for billing purposes, to provide services or complete transactions you have requested, to anticipate and resolve problems with your services, to eliminate fraud and to create and inform you of products or services from Infratel.
- Subject to your agreement, Infratel uses e-mail, telemarketing and direct mail to inform you about Infratel services we think will interest you. If you do not wish to receive these types of communications you can choose at any time not to continue receiving them by contacting us email@example.com.
Despite you may choose not to receive marketing information from us, you will continue to receive invoices, customer service-related notifications and other information, related to each service you purchase or subscribe to, from us electronically or otherwise.
Customer Surveys: Periodically, you may be able to participate in our surveys to help us improve our services. Any personal information collected from you in a survey will ONLY be used internally by Infratel and in accordance with this Policy.
Disclosure of Personal Information
We do not sell your personal information to anyone for any purpose, and we maintain information about you in our business records while you are a customer, or until it is no longer needed for business, tax, or legal purposes.
Infratel may disclose your personal information if you consent to the disclosure in advance. Depending on the service, we may obtain your consent in writing or verbally.
Infratel reserves the right to release personal information without your consent when we believe release is appropriate to do one of the following:
- Comply with the law (e.g., lawful subpoena or court order);
- Enforce or apply our agreements to sell or provide services to you;
- Bill and collect for services; or
- Protect out rights or property (e.g., to address allegations about fraudulent or unlawful activity on an Infratel account).
We may share your personal data between our Infratel group companies and business affiliates where it is necessary to perform the services provided to you.
In order to verify payment methods and prevent fraud, Infratel verifies personal information, including payment information, with payment providers and fraud prevention services. If at any time you apply for a credit with us, we may perform a credit inquiry with credit reporting agencies, and such inquiry may be noted on your credit record. We may use automated decision making systems to verify payment methods, assess creditworthiness, or prevent fraud, and we may contact you requesting additional information when needed.
We may share your personal information with Third Parties only as necessary to complete a transaction or perform a service that you have requested, or to support the technical operation and maintenance of our services and of our website. We require those Third Parties to protect any personal information they may receive in a manner consistent with this Policy.
We do not provide personal information to Third Parties for the marketing of their own products and services without your consent.
Customer Proprietary Network Information (CPNI)
Infratel collects and maintains certain customer proprietary network information (“CPNI”) while providing telecommunications and interconnected voice-over- Internet-protocol (“interconnected VoIP”) services to its users and customers. Your CPNI includes the types of telecommunications and interconnected VoIP services you currently purchase or subscribe to, how you use those services (for example, your calling records), and billing information related to those services. Your Infratel telephone number, name and address do not constitute CPNI.
Infratel does not sell, trade or otherwise share your CPNI with anyone outside of Infratel or with anyone who is not authorized to represent us to offer our services or to perform functions on our behalf, except as the law may require or you may authorize.
We may use or disclose your CPNI for legal or regulatory reasons such as to respond to a court order, to investigate fraud, to protect our rights or property, to protect against the unlawful use of our services, or to protect other users. You have a right and we have a duty under federal law to protect the confidentiality of your CPNI.
Cookies allow us to do the following:
- Complete transactions you have requested;
- Collect information to determine which services and sections of our website are most and least popular;
- Personalize our website and make recommendations to you based on services you have used in the past; and
- Improve the ease of use of our website, sometimes in conjunction with web beacons.
We also use a session-based cookie to maintain continuity of navigation for you when viewing our website during a particular on-line session. After closing the browser, the session cookie simply terminates; it is not stored on your computer’s hard drive thereafter.
If you choose to use our referral programs to refer someone to our site, we will ask you for the intended recipient’s name, email address, and phone number. Infratel will store and use this information to send emails inviting him or her to visit the site. Infratel stores this information for the sole purpose of sending the emails and tracking the success of our referral program. Your referral may contact us here to request that we remove this information from our database.
Infratel reserves the right to revise or update this Policy if our practices change or as we change existing services, add new services or develop better ways to inform you of services we think will interest you, in our sole discretion. If we make any material changes, we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on our website.
If you have any questions, comments or concerns about this Policy, you may contact us at:
Infratel US, Inc.
Suitе 306, 459 Hamilton Ave.,
Palo Alto, CA, 94301