Flexible call routing to ensure no call is missed
MightyCall offers advanced call routing so that every call is directed to the appropriate person or department. You can adjust routing rules based on the time of day, caller ID, and employee availability, helping both with response times and customer satisfaction.
Auto dialer to generate more leads
Equip your sales and support teams with MightyCall’s auto dialer. This tool manages larger call volumes, reduces time, and increases the likelihood of successful connections.
- Preview dialing: Enables agents to see customer information and prepare before placing the call.
- Progressive dialing: Automatically calls the next number in the queue as soon as the current call ends, cutting down on wait times.
- Predictive dialing: Uses statistical algorithms to reduce downtime by dialing multiple numbers simultaneously, ensuring agents connect only with live respondents.
Live monitoring to increase CSAT
Supervisors can monitor calls in real-time to ensure quality control, provide immediate feedback, and assist with complex customer issues. This level of oversight helps maintain high standards of customer service and improves agent performance.
Live and historical call analytics to improve call center performance
Gain access to both real-time and historical analytics to track key performance indicators like call volume, call duration, wait times, and service levels. These insights are vital for making informed decisions that improve customer experiences and operations.
Supervisor & agent workspaces for team satisfaction
MightyCall’s platform includes dedicated workspaces for both agents and supervisors with an intuitive UI. Agents benefit from an interface designed for effective call handling, while supervisors have tools for team management and performance monitoring.
Find out more about MightyCall
MightyCall is easy to use, allowing SMBs to set up and manage their call center operations within minutes. Its intuitive interface ensures quick adoption by staff, reducing the time and resources needed for training. You can book a free live onboarding session with MightyCall and have one of our support agents guide you through the process.
