Call Center Software for Nonprofits

Features favored by hundreds of nonprofit sector professionals

Local and toll-free numbers

Use multiple business numbers for different calling needs

Call routing - IVR and workgroups call

Customize call flows by creating voice menus and workgroups

Voicemail transcription

Amplify your voicemail with automatic transcription

SMS & MMS

Send follow-ups and updates through text and attach related files

Business hours

Direct after-hours calls to voicemail or create a VIP list and forward those calls to a personal number

Call recording

Get access to previous communication and oversee your staff performance

Live call monitoring

Supervise ongoing calls to ensure the best customer service. Assist your team through call listening, whispering, or barging

Call notes

Write follow-ups, updates, or important details about cases to keep everyone on the team informed

Call log

Keep track of all your call data in one centralized place and download reports for deeper analytics

View all Mighty Features

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REST Centres - providing homes to young people in need

“The MightyCall-Salesforce integration allows us to connect the profile of the client directly with the number and click without having to go through any hoops. So, think of it as a direct one-screen time-saving mechanism, it pretty much does it all.”

Busola Koyi, IT manager at REST Centres

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Reliable service to keep your
customers happy

MightyCall is continuously recognized as a G2 Leader at 4.5 stars due to its reliable & intuitive nature, exceptional customer support, and ease of setup

MightyCall user ratings:

4.5 /5

on G2

4.0 /5

on Trustpilot

8.0 /10

on TrustRadius

4.0 /5

on Capterra

Why your non-profit organization should choose call center software by MightyCall

Hotlines and customer support

For non-profits that need to respond quickly or offer support services, reliability and clarity of communication are crucial. MightyCall provides dedicated helplines, ensuring that those in need can immediately connect with staff.

Manage your entire organization in one account

For non-profits that have multiple offices across the country or even globally, a call center solution offers easy communication management regardless of geographical barriers. Set up a multi-level voice menu to direct your callers to the location they need.

Call Flows based on types of numbers, location, and customer lists

Set up fundraising campaigns

With the help of the auto dialer, MightyCall can manage high call volumes during fundraising campaigns. Upload a list of donors and customize the auto dialer settings to boost your outbound campaigns with unmatched efficiency. This single tool helps reduce downtime, leading to a broader reach, ultimately leading to increased fundraising results and the achievement of your goals.

MightyCall’s Auto Dialer

Volunteer and customer coordination

Schedule volunteer or client activities by leaving notes on every interaction and providing a direct line of communication. MightyCall integrates with popular CRM software to track interactions with donors and personalize follow-up communications.

Staff training and development

MightyCall makes training staff and volunteers more effective thanks to its easy set-up and intuitive interfaces. Call recording can also be used as an educational tool for training sessions as your team can revisit the training material.

Integrate our virtual phone system
with your favorite apps

HubSpot

Zoho

Balto

Gmail

Salesforce

Pipedrive

Zapier

Your app

Explore all integrations

Got questions?

Our customer care team is standing
by and ready to help you!

+1 (888) 256-8312 ext.2

support@mightycall.com

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FAQ

How does MightyCall ensure data security and privacy for confidential information?

We adhere to industry-standard protocols to ensure that all your communications and customer information remain secure and confidential. All connections – both external and internal – are secured using SSL Certificates which provide 256-bit encryption and company verification.

Can MightyCall integrate with our existing tech stack?

Yes, MightyCall supports native integrations with a variety of third-party applications and also has an API feature, which provides data synchronization for better communication management.

Can I limit user access to calls and messages?

Yes, MightyCall includes 3 roles: agent, manager, and administrator. You can assign these roles to each user and manage their access depending on what you want them to see and do.

How to choose a call center software for non-commercial companies?

When choosing a call center solution for a non-profit company, prioritize affordability and ensure the system integrates well with existing CRM and project management tools.

What makes MightyCall's business phone system ideal for nonprofits?

MightyCall offers cost-effective solutions, easy scalability, and flexibility to support various outreach and communication needs. Our platform ensures your team can focus on your mission while we handle the communication logistics.

MightyCall lets you run business communications your way: Simple Efficient Organized

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MightyCall lets you run business communications your way