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Call Center Software for Nonprofits

Empower your mission: connect, communicate, and change the world with MightyCall

Highly rated by nonprofit organizations
Highly rated by nonprofit organizations

Features favored by hundreds of nonprofit sector professionals

Local and toll-free numbers

Use multiple business numbers for different calling needs

Call routing - IVR and workgroups call

Customize call flows by creating voice menus and workgroups

Voicemail transcription

Amplify your voicemail with automatic transcription

SMS & MMS

Send follow-ups and updates through text and attach related files

Business hours

Direct after-hours calls to voicemail or create a VIP list and forward those calls to a personal number

Call recording

Get access to previous communication and oversee your staff performance

Live call monitoring

Supervise ongoing calls to ensure the best customer service. Assist your team through call listening, whispering, or barging

Call notes

Write follow-ups, updates, or important details about cases to keep everyone on the team informed

Call log

Keep track of all your call data in one centralized place and download reports for deeper analytics

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REST Centres - providing homes to young people in need

“The MightyCall-Salesforce integration allows us to connect the profile of the client directly with the number and click without having to go through any hoops. So, think of it as a direct one-screen time-saving mechanism, it pretty much does it all.”

Busola Koyi, IT manager at REST Centres
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Reliable service to keep your
customers happy

MightyCall is continuously recognized as a G2 Leader at 4.5 stars due to its reliable & intuitive nature, exceptional customer support, and ease of setup

MightyCall user ratings:

Why your non-profit organization should choose call center software by MightyCall

Hotlines and customer support

For non-profits that need to respond quickly or offer support services, reliability and clarity of communication are crucial. MightyCall provides dedicated helplines, ensuring that those in need can immediately connect with staff.

Manage your entire organization in one account

For non-profits that have multiple offices across the country or even globally, a call center solution offers easy communication management regardless of geographical barriers. Set up a multi-level voice menu to direct your callers to the location they need.

Call Flows based on types of numbers, location, and customer lists

Set up fundraising campaigns

With the help of the auto dialer, MightyCall can manage high call volumes during fundraising campaigns. Upload a list of donors and customize the auto dialer settings to boost your outbound campaigns with unmatched efficiency. This single tool helps reduce downtime, leading to a broader reach, ultimately leading to increased fundraising results and the achievement of your goals.

MightyCall’s Auto Dialer

Volunteer and customer coordination

Schedule volunteer or client activities by leaving notes on every interaction and providing a direct line of communication. MightyCall integrates with popular CRM software to track interactions with donors and personalize follow-up communications.

Staff training and development

MightyCall makes training staff and volunteers more effective thanks to its easy set-up and intuitive interfaces. Call recording can also be used as an educational tool for training sessions as your team can revisit the training material.

 

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MightyCall lets you run business communications your way MightyCall lets you run business communications your way MightyCall lets you run business communications your way MightyCall lets you run business communications your way