Inbound Call Center Software Designed for SMBs
Every customer call is an opportunity to impress
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Solar X - the #1 solar panel installer in Canada
“With me in the management position, keeping track of when clients were called, appointments were being adhered to, and the amount of time that was spent on the phone. And sometimes people could forget to update the call log manually so having it automated, it’s just a manager’s dream.”
Anthony Thorburn, Sales Manager at Solar X
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Reliable service to keep your
customers happy
MightyCall is continuously recognized as a G2 Leader at 4.5 stars due to its reliable & intuitive nature, exceptional customer support, and ease of setup
MightyCall user ratings:
Why SMBs choose MightyCall as their call center software
MightyCall offers a reliable call center solution designed to keep growing with your business. This cloud-based software is made for SMBs, offering a powerful yet flexible suite of features at an affordable price, eliminating the need for expensive hardware or IT infrastructure.
Set up and go
MightyCall is user-friendly, allowing SMBs to set up and manage their call center operations within minutes. Its intuitive interface ensures quick adoption by staff, reducing the time and resources spent on training.
You can book a free live onboarding session with MightyCall and have one of our support agents guide you through the process.
Communicate with your clients
Manage the flow of both incoming and outbound calls and improve your performance. MightyCall enables direct communication with your clients, offering various features to help your agents with the call management, ensuring that every call is a step towards stronger customer relations.
Collaborate with your team
Upgrade your teamwork and direct calls to team members based on their expertise and availability. MightyCall’s features support real-time collaboration within your team, facilitating a more organized and productive work environment.
Supervise your agents
Oversee your agents’ activities and guide them towards improved performance. With MightyCall, you can monitor calls in real-time, offering immediate feedback and coaching to ensure high-quality interactions. This hands-on approach to supervision helps maintain service standards and fosters a learning environment for continuous improvement.
Integrate our virtual phone system
with your favorite apps
Got questions?
Our customer care team is standing
by and ready to help you!
by and ready to help you!
FAQ
What is an inbound call center?
Inbound call centers are call centers which handle inbound calls, as opposed to both inbound and outbound. These call centers can answer questions, help callers pay their bills, or take comments and complaints. When combined with modern technology, they can be extremely effective methods of satisfying customers.
Can I keep my existing phone numbers?
While it depends on the inbound calling solution you have picked, generally speaking you can port your numbers over to your new company, though it may depend somewhat on the company you are transitioning away from.
How to choose a plan, if an inbound call volume is unknown yet?
While you should try to gather as much information as possible about your future potential call volume, you cannot predict all events to come - which means that you should be proactive rather than reactive. Make sure to get plans which include the basic tools you will need so that you can prepare for surges.
MightyCall lets you run business communications your way:
