Call Center Software for Logistics Companies

Features favored by hundreds of logistics professionals

Toll-free and local numbers

Depending on your business strategies, add the types of numbers you need and manage them in one account

CNAM

Increase brand awareness with CNAM, a feature that displays the name of your company instead of your business phone number during calls

Call routing

Choose one of 9 routing options including call to group and call to queue to ensure every call gets answered

IVR and workgroups

Create a multi-level voice menu so your callers are directed to the right group of people who can handle the inquiry

Auto dialer

Increase call outreach and save agents time by uploading your contact lists and setting up an automated dialer

Voicemail transcription

Don’t miss a business opportunity even when you’re busy or working–send calls to voicemail and look at the transcription later

Call recording

Access previous communication for any details and oversee your staff performance to guarantee best customer service

Call notes

Keep your team well-informed and support a cohesive approach to customer inquiries by leaving internal notes

View all Mighty Features

Play video

Apex Logistics International testimonial

“We’ve been using MightyCall for 2 years and we’re quite happy with the service.“

Lydia Wu, Operations Manager at Apex Logistics International

Prev Next

01 01

Explore all customer stories

Reliable service to keep your
customers happy

MightyCall is continuously recognized as a G2 Leader at 4.5 stars due to its reliable & intuitive nature, exceptional customer support, and ease of setup

MightyCall user ratings:

4.5 /5

on G2

4.0 /5

on Trustpilot

8.0 /10

on TrustRadius

4.0 /5

on Capterra

Why your logistics company should choose call center software

Tailor call routing options to handle inquiries

With advanced call routing features like voice menu, call to group, call queue, and user extensions it’s easier to quickly help client issues regarding freight inquiries of any sort: tracking, payment, or scheduling. With MightyCall, you ensure your logistics operations flow smoothly with incoming calls directed to the right department and assigned to specific agents for each scenario.

MightyCall Call Routing

Automate outbound campaigns

Whether your company is reaching out to potential leads or they need to notify their current customers about updates, an auto dialer will help do it with extra precision and speed. Upload your contact list in outbound campaign settings, customize the auto dialer’s settings, and your campaign is ready to go! This approach saves your team members valuable time and increases outreach.

MightyCall’s Auto Dialer

Manage multiple projects in one account

You can create a new one or port in as many business numbers as your project requires and set up customized call flows for each of them, all in one account. This way, you can manage and monitor your business communication in one place even if you’re in charge of multiple companies, projects, or departments.
MightyCall for managing multiple projects

MightyCall’s Multi-level IVR

Improve campaigns with advanced analytics

Tracking business interactions is just as important as tracking logistics operations. MightyCall’s tools for analytics and reporting help you keep an eye on the effectiveness of your inbound and outbound communication and provide access to call recordings, call volumes, patterns, and outcomes, assisting in logistics decisions and operational improvements.
MightyCall's reports

MightyCall’s Call Reporting

Integrate our virtual phone system
with your favorite apps

HubSpot

Zoho

Balto

Gmail

Salesforce

Pipedrive

Zapier

Your app

Explore all integrations

Got questions?

Our customer care team is standing
by and ready to help you!

+1 (888) 256-8312 ext.2

support@mightycall.com

Open chat

Submit a ticket

FAQ

How does MightyCall ensure data security and privacy for confidential information?

We adhere to industry-standard protocols to ensure that all your communications and customer information remain secure and confidential. All connections – both external and internal – are secured using SSL Certificates which provide 256-bit encryption and company verification.

Can MightyCall integrate with our existing tech stack?

Yes, MightyCall supports native integrations with a variety of third-party applications and also has an API feature, which provides data synchronization for better communication management.

Can I limit user access to calls and messages?

Yes, MightyCall includes 3 roles: agent, manager, and administrator. You can assign these roles to each user and manage their access depending on what you want them to see and do.

What makes MightyCall's call center software ideal for the logistics industry?

Our platform handles complex communication operations, allowing your team to focus on core logistics services and customer inquiries and relationships. MightyCall offers cost-effective solutions, easy scalability, and flexibility to support various outreach and communication needs.