MightyCall dialers
Preview dialer
Preview Mode allows agents to view a contact’s information before making the call.
How it works
When an agent receives a call request initiated by the dialer, they are given preview time to review the contact’s details.
Once the call ends, the agent has wrap-up time for any after-call activities before receiving the next call request within the campaign.
Advantages
Preview Mode is designed to enhance agent preparedness ahead of each conversation.
Zero abandon rate, as the system dials only when an agent becomes available and accepts a call request.
Best for
Preview Mode is particularly beneficial for sales teams that require a personalized approach to their pitches, which optimizes their engagement and conversion rates.
Progressive dialer
Progressive Mode automatically dials the next number from a contact list as soon as there’s at least one agent available to take the call.
How it works
The dialer preliminarily reserves an available agent for the upcoming call. After determining there is an agent free, the system initiates contact with a lead. Once the lead is on the line, the previously reserved agent receives a call with the lead already on the line.
After the call ends, the agent has wrap-up time to complete after-call activities and then becomes available to take the next call.
Advantages
The ratio between the calls made by the system and available agents is always 1 to 1, which guarantees the quickest agent response for every lead you reach.
Best for
Progressive Mode creates a steady flow of calls, making it perfect for tasks like contacting leads, follow-ups, or customer surveys, where agents need to be constantly engaged and no preparation before the call is required.
Predictive dialer
Predictive Mode predicts agents’ availability and calls multiple contacts simultaneously, ensuring an agent is immediately connected to a live contact once they pick up the phone.
How it works
The algorithm forecasts agent availability based on campaign performance. The dialer initiates outreach to multiple contacts simultaneously as agents are finishing their ongoing calls.
Once a contact answers the call, the system connects them to an available agent.
After the call ends, agents have wrap-up time to complete necessary after-call tasks. Once this is completed, they are ready to receive the next call within the campaign.
Advantages
The predictive dialer algorithm continuously analyzes key campaign metrics. This allows it to adjust the frequency and number of contacts dialed, minimizing the number of abandoned calls.
Best for
Predictive Mode significantly enhances call center efficiency by dialing the highest number of calls of the three modes, which makes it ideal for large-scale outbound campaigns, including cold calling.
Dialers’ highlights
| Preview | Progressive | Predictive | |
|---|---|---|---|
| Best for | Personalized approach to leads | Smaller teams with manageable call volumes | Large teams and high call volumes, including cold calls |
| Number of agents required | 1+ | 1+ | 10+ |
| Occupancy rate | Depends on the preview time settings | 70% | 85% |
| Dialing process | Dials only when an agent becomes available and accepts a call request | Dials only when an agent becomes available | Dials based on the system’s prediction about agent availability |
| Abandon rate | 0% | 0% | 3% max |
| Answering machine detection | No | Yes | Yes |
If you’re still deciding what type of dialer would work best for your business: preview, progressive, or predictive, this video will help you make the right choice.
