Features favored by hundreds of financial sector professionals
Increase call outreach and save agents time by uploading your contact lists and setting up an automated dialer
Supervise calls by using one of the four methods: call listening, whispering, barging, or intercepting
Choose one of 9 routing options including call to group and call to queue to ensure every call gets answered
Depending on your business strategies, add the types of numbers you need and manage them in one account
Keep track of all communication interactions in one place and make informed decisions based on the reports
Create a multi-level IVR so your callers can choose the language at the first tier and reach the right people and departments at the second
Don’t miss a business opportunity even when you’re busy or working–send calls to voicemail and look at the transcription later
If your customers prefer texting, use your business number to send reminders and confirmations with related files attached
Access previous communication for any details and oversee your staff performance to guarantee best customer service
