Features

Everything you need from a business phone without the fluff

Call recording

    What is call recording?

    Call recording is an automatic system that records all your calls. Once you have the feature in your package, you don’t have to lift another finger for it to begin working, as it is enabled by default.

    Our call recording software is similar to many apps that fulfill the same function, but ours is just one link in a long chain engineered and programmed to make your business experience more convenient and enjoyable.

    The system is the best of both worlds: simple enough for anyone to use and complex enough to efficiently record and catalogue a vast amount of information.

    call recording mightycall

    How call recording works

    Firstly, call recording is unlimited, so if you’re worried that there is no way we can match your business’s output—rest easy! We’ll be beside you every second of every call!

    You may be thinking, “How will I possibly sort through all of my phone calls if I need to?” We’ve thought about that too, which is why every call is clearly organized. You can sort calls by date, caller, or length to make finding any conversation simple.

    Even better, you can do all this straight from the mobile app, which means you have a wealth of information a few taps away at all times.

    An important note: you only have this feature if you are on the Standard or Ultimate plan.

    Call recording’s business uses

    Not only is call recording great for organizing your call history, it’s also great for analysis. If sales are low or you want to highlight a trouble area, you can dig through those phone calls to see where things went wrong. Maybe a staff member is saying the wrong things or failing to hit the right points.

    This self-analysis will help you drastically develop your team members and business. It will also help you clarify any potential disputes you may have with clients or partners by keeping an official record.

    Everything’s smooth? It never hurts to double-check exactly what a customer said to ensure details are in order and you’re keeping them happy.

    call recording set up

    Here are some additional uses of the feature:

    • Record keeping: Have a history of what your customers want
    • Control your sales associate: You can see how closely workers keep to a script
    • Train your staff: Help staff correct their mistakes or use good calls as training materials to show what they should be doing more of
    • Be in the loop: Know exactly what your customers think of you, your product, and your competitors so you can plan your business’s future

    Is this legal?

    When both parties have given consent for a conversation to be recorded, call recording is completely legal. Consent can be given in two ways:

    1. The automated message at the start of a call that states, “This call may be recorded …” qualifies. If the person on the other end hears that message and doesn’t hang up, they have tacitly consented to call recording.
    2. If you want to be a bit more open, you’re welcome to openly ask the other person if they are comfortable with the conversation being recorded.

    is call recording legal

    You can manually enable and disable both call recording and the media prompts on each individual business number you have straight from your MightyCall profile and the mobile app as well. When you sign up for MightyCall on the Standard or Ultimate plan, call recording is active, by default.

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    “I love that I can set up my business hours and
    receive calls only during those hours.
    I like that I’ve been able to keep business and personal separate.”

    Sandra Balzola. Red Sand Studios, LLC.

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    “When we drive out and about my wife can still take customer service calls, take orders, all while we’re driving across Indiana. Having MightyCall has given us total freedom.”

    Mitch Rezman. Vice President, Windy City Parrot

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    “MightyCall saves us up to six times what it costs us.
    That’s a no-brainer for me.”

    Will Schinagl. Simple Stroller Rental

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    “Cannot go wrong with this service. We've been using them for over a year. The system has eliminated all robo calls.”

    Varga Gulshani. Elegant Painting

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    FAQ

    Do you have a mobile app?

    Do you support all SIP phones? How to connect SIP?

    Can I customize the voicemail greeting?

    Yes, you can either record your own greeting or download something from your computer.
    The maximum file size is 10Mb.

    Do you provide voicemail to text transcription?

    Yes, voicemail to text transcription is available on the Standard and Ultimate plans. You can read voicemails in the mobile app or in the webpanel.
    Voicemail transcriptions are also automatically sent to your email.
    More information about voicemail transcription is here:
    https://www.mightycall.com/features/voicemail-voicemail-to-text/

    Can I export my call log history?

    Yes, call export is possible in 2 formats: xls and csv.

    Is there a limit on the number of calls that I can record?

    No. our call recording feature is connected to your MightyCall Cloud, so you can record all your calls without worrying about storage space.
    Call recording is included in our Standard and Ultimate plans.

    Can I set up business hours using your service?

    Do you provide an option to block callers?

    Do you offer some sort of dashboard to monitor my team performance?

    Yes, the dashboard and corresponding statistics are available in all our plans.
    MightyCall shows you the 5 most essential statistics of your business in the Key.
    Performance Indicators and Volume sections:

    • Connected vs. Missed Calls Report
    • Average Speed of Answer & Average Talk Time Report
    • Incoming & Outgoing Calls Report
    • Internal Calls Report
    • Voicemails report

    More information about the dashboard is here: https://www.mightycall.com/features/performance-reports/

    Get a guided look into how MightyCall works