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Configure limits for incoming calls:
- Access the settings: Open the “Numbers” section in your MightyCall dashboard.
- Select max call duration: Click the settings gear icon next to the number you want to configure and select “Max Call Duration.”
- Enable and set limits: Enable the “Inbound Call” option and specify the maximum call duration. The minimum duration is 1 minute, and the maximum is 70 minutes.
- Configure notifications: Set up audible signals or notifications to alert when the call is nearing its end. By default, notifications are set for 1, 2, 3, 4, and 5 minutes before the call ends. Custom notifications can also be uploaded.
Example:
- Maximum call duration: 10 minutes
- Notification: 1 minute before the call ends
Configuring limits for outgoing calls:
- Access the settings: Open the “Numbers” section in your MightyCall dashboard.
- Select max call duration: Click the settings gear icon next to the number you want to configure and select “Max Call Duration.”
- Enable and set limits: Enable the “Outbound Call” option and specify the maximum call duration. The minimum duration is 1 minute, and the maximum is 70 minutes.
- Configure notifications: Set up audible signals or notifications to alert when the call is nearing its end. By default, notifications are set for 1, 2, 3, 4, and 5 minutes before the call ends. Custom notifications can also be uploaded.
Example:
- Maximum call duration: 15 minutes
- Notification: 2 minutes before the call ends
Notifications and alerts
Besides setting duration limits, you can enable notifications to keep everyone informed:
- Audible signals: Play a beep at regular intervals during the call.
- Time remaining alerts: Notify participants about the remaining call time. You can customize these notifications to play at 1, 2, 3, 4, and 5 minutes before the call ends, or upload your own custom alerts.
Benefits of call duration limits
Manage call lengths: Customize limits for different types of calls, ensuring conversations are kept within your desired time frames.
Stay informed: Get notifications as call time runs out, so you’re never caught off guard. Audible signals can be set at regular intervals.
Flexible settings: Set durations from 1 to 70 minutes, with a technical limit of 90 minutes. This allows you to tailor the call duration limits to fit your business needs.
By managing call durations, you can ensure that all calls are kept within optimal time limits, improving overall success and customer satisfaction. The Call Duration Limit feature is available on all MightyCall plans, making it a versatile tool for any business.
