Phone Etiquette: Tips for Proper Call Handling
Our guide to small business phone etiquette tells you exactly what to say when you answer the phone.
New Call Volume Report: insights to your call center performance
We’re excited to introduce the Call Volume Report, our latest addition to MightyCall’s Advanced Reports suite. Designed to give businesses an in-depth look at call activity across various timeframes and agents, this report makes it easy for teams to ...
Power Dialer vs. Predictive Dialer: Choose the Best for Your Call Campaigns & Learn the Difference
When managing a call center, picking the right tool for making phone calls can make a big difference in your team’s success. Power dialers and predictive dialers are two popular choices, but they work best in different situations. This guide wi...
Inc. Names MightyCall a 2024 Power Partner Award Winner
We are thrilled to announce that MightyCall has been named an honoree of Inc.’s prestigious 2024 Power Partner Award! This recognition places us among 359 leading B2B companies across the nation that have demonstrated exceptional support for en...
MightyCall Wins G2 Fall 2024 Awards
MightyCall has once again secured top honors in the G2 Fall 2024 Awards, adding new achievements to its growing list of recognitions. MightyCall’s team is beyond happy with the recognition of the value our product delivers to businesses of all sizes....
Support Call Center Agents with Balto: The AI Supervisor Co-pilot
You asked for it and we did it! MightyCall introduces the new integration with Balto AI. Now, MightyCall and Balto AI users can enjoy high-end telephony with a powerful AI copilot that automates call center supervision processes and gives access to a...
Auto Dialer vs. Predictive Dialer: Know the Difference and Choose the Best For Your Campaigns
When managing a call center, picking the right tool for making phone calls can make a big difference in your team’s success. Auto dialers and predictive dialers are two popular choices, but they work best in different situations. This guide wil...
Progressive Dialer vs. Preview Dialer: Know the Difference and Choose the Best For Your Campaigns
Deciding between a progressive dialer and a preview dialer is crucial for your call center operations. Each type of dialer suits different operational needs and campaign goals. Progressive dialers are designed for high-efficiency environments where c...
