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MightyCall Blog

Best VoIP Providers in Canada: Detailed Business Phone Service ComparisonBest VoIP Providers in Canada: Detailed Business Phone Service Comparison
Best VoIP Providers in Canada: Detailed Business Phone Service Comparison

Best VoIP Providers in Canada: Detailed Business Phone Service Comparison

Michelle
Michelle  Hernandez

You’re in search of a VoIP phone system for your business, right? It’s a smart move. VoIP phone systems represent the forefront of business communication technology, skillfully blending the reliability of traditional services with the exp...

Inbound Calls Explained: Transform Your Customer Service and Improve RetentionInbound Calls Explained: Transform Your Customer Service and Improve Retention
Inbound Calls Explained: Transform Your Customer Service and Improve Retention

Inbound Calls Explained: Transform Your Customer Service and Improve Retention

Kat
Kat  Barannikova

Inbound calls are of immense importance to call centers. However, understanding how to handle them in a way that will keep customers happy and loyal is of the utmost importance. This guide explains the meaning of inbound calling, why it is important,...

Understanding Outbound Calls: Strategies, Benefits, and Best Practices for Call CentersUnderstanding Outbound Calls: Strategies, Benefits, and Best Practices for Call Centers
Understanding Outbound Calls: Strategies, Benefits, and Best Practices for Call Centers

Understanding Outbound Calls: Strategies, Benefits, and Best Practices for Call Centers

Kat
Kat  Barannikova

Outbound calling is integral to any marketing strategy for proactive client engagement and sales. Understanding how to implement it can significantly impact a company’s growth and customer relationships. In this guide, we will explore this type...

10 Best Softphones for Mac in 202510 Best Softphones for Mac in 2025
10 Best Softphones for Mac in 2025

10 Best Softphones for Mac in 2025

Kat
Kat  Barannikova

Softphone apps are used across all devices to make and receive phone calls without having to use a physical SIM card. As a loyal Macintosh user, you’ve got to be wondering: What is the best softphone app for Mac? In this article, you will find out wh...

MightyCall’s 2024 HighlightsMightyCall’s 2024 Highlights
MightyCall’s 2024 Highlights

MightyCall’s 2024 Highlights

Svetlana
Svetlana  Lepikhova

As we look back at an exciting year of innovations, MightyCall is proud to highlight a suite of new features and tools released in 2024 and designed to help SMB call centers: Auto Dialers Enhanced Reporting, Desktop App, AI-Powered Agent Support, Ind...

How to Set Up Preview Dialer to Maximize Outbound Campaign Potential?How to Set Up Preview Dialer to Maximize Outbound Campaign Potential?
How to Set Up Preview Dialer to Maximize Outbound Campaign Potential?

How to Set Up Preview Dialer to Maximize Outbound Campaign Potential?

Anthony
Anthony  Constantini

By setting up preview calling, you are putting more power into your agents’ hands, allowing them to personalize the calls they’re about to make while still automating the process. Navigation: What is preview dialing? How to set up a preview dialer? L...