Best VoIP Providers in Canada: Detailed Business Phone Service Comparison

You’re in search of a VoIP phone system for your business, right? It’s a smart move. VoIP phone systems represent the forefront of business communication technology, skillfully blending the reliability of traditional services with the expansive capabilities offered by modern internet phone technologies. Choosing the right one can be daunting, given the multitude of options available in the Canadian market. But don’t worry – we’ve compiled a list of Canada’s top VoIP services, evaluating them based on service quality, pricing, feature range, and more.

• What is a VoIP?;
• How does a VoIP phone service work?;
• The list of top VoIP in Canada;
• Top VoIP services in Canada: Comparison;
• 10 best VoIP providers in Canada: Overview;
• How we ranked these 10 best VoIP in Canada;
• How to choose the best Canadian VoIP phone for business;
• Key features to look for in Canadian VoIP providers;
• How much does a VoIP provider in Canada cost?;
• With a VoIP phone in Canada, be present from Newfoundland and Labrador to Yukon.

What is a VoIP?

VoIP stands for Voice over Internet Protocol. It lets you make and receive phone calls over the internet. Using VoIP phone service in Canada is simple. Instead of desk phones, with a VoIP service, you need any internet-connected device (laptop, smartphone, or tablet).

Voice over IP technology also oftentimes includes things like IVR, call forwarding, call queues, and more, which help take the quality of communication with clients and business partners to a new level.

How does a VoIP phone service work?

When you use your VoIP phone, you begin the call by dialing (or you pick up, if you have been dialed). Then when you speak, the sound is broken up into what we can call digital packets. Those packets are then sent through the internet to the destination (namely, the person or people with whom you are speaking). They then are reconstructed there and emerge out of the receiver as audio (your voice).

This all happens incredibly rapidly; if it did not, conversations would be impossible.

This is done over the internet, so to use a VoIP phone system in Canada, you need to be plugged into a router/wall socket (as some computers have this capability) or you need Wi-Fi or satellite signal (an internet connected phone).

The list of top VoIP in Canada

There are a lot of VoIP providers in Canada. But as to who is the best – well, we thought we’d help you out there with a list:

1. MightyCall – best all around VoIP for small business in Canada
2. GoTo – best for video calling
3. RingCentral – best for experienced service
4. Net2Phone – best for lower prices
5. OpenPhone – best for intuitive SMS software
6. Dialpad – best for AI technology
7. Ooma – best for unique features
8. CallHippo – best for ease of use
9. 8×8 – best for streaming meetings
10. Aircall – best for flexibility

Top VoIP services in Canada: Comparison

10 best VoIP providers in Canada: Overview

1. MightyCall

MightyCall is a premier company and one of the top VoIP providers in Canada. That’s because they offer features which are useful for companies of all sizes, from a small business to call centers. Constantly innovating and offering a deep bench of crucial features, they are well-equipped to take your burgeoning business to the next level – and if your business is not burgeoning, they can help get it jump started.

Why we picked it

MightyCall is an incredibly well-rounded program and does not have anything seriously lacking when it comes to providing the tools and features necessary for businesses looking for a solid option. The interface is extremely user-friendly, and no features are wasted.

Best for

While MightyCall is best for small to medium sized businesses to call centers, they can comfortably provide service to many types of businesses, including solopreneurs.

Pricing (user/month)

• Core: $20 (when paid monthly)
• Pro: $30 (when paid monthly)
• Power: from $40 (when paid monthly)
• Enterprise: Get a quote

Features

MightyCall has a lot of features, the key ones of which (though to be clear this is not an exhaustive list) are:

• Virtual Voicemail
• Call notes
• Automatic call distribution
• Multi-level IVR
• Live call monitoring
• Call whisper
• Call barging
• Call routing
• Auto dialer
• Live call monitoring
• Call coaching

Integrations

MightyCall offers integration with plenty of the top integration tools, like:

• HubSpot
• Salesforce
• Zoho
• Zapier

Pros & Cons

User reviews

TrustPilot: 4.⅗

Reviewers particularly liked the customer service/support and the ease of use.

2. GoTo

Number two on our list of business VoIP Canada companies is GoTo (also sometimes called GoToMeeting). A long-serving company, GoTo has a ton of experience bringing business closer with their clients. With a focus on meetings – both audio and video – this can be a powerful tool for businesses hoping to have a closer or more personal touch.

Why we picked it

GoTo is a well-known name in the business VoIP phone service industry, and it is not hard to figure out why. Their focus on being able to have “face to face” meetings which are high quality sets them apart.

Best for

GoTo is best for small to medium sized businesses.

Pricing (user/month)

• Business: $12 (when paid monthly)
• Professional: $16 (when paid monthly)
• Enterprise: Get a quote

Features

GoTo offers lots of features, including:

• Desk phone compatibility
• Quick-launch meetings
• Dial Plan Editor
• Call-routing scheduling

Integrations

GoTo offers integration with lots, like:

• Marketo
• Slack
• Zendesk

Pros & Cons

User reviews

G2: 4.2/5

Reviewers particularly liked video/audio quality and interface, though some had negative comments about the support.

3. RingCentral

RingCentral rounds out our top three on our list of top ten; if you are looking for the best VoIP provider for small businesses in Canada, RingCentral is an option you should not skip for your business. They have a ton of experience providing quality to their customers, as well as making sure that they are equipped with the key features they will need to succeed.

Why we picked it

RingCentral has just so much experience as being a well-rounded communications platform that it deserved a high spot on our list. Their recent acquisition of Hopin Events, an event management platform, is also particularly noteworthy.

Best for

RingCentral is best for medium sized to larger businesses.

Pricing (user/month)

• Core: $30 (when paid monthly)
• Advanced: $35 (when paid monthly)
• Ultra: $45 (when paid monthly)

Features

RingCentral’s long list of features includes:

• Auto call recording
• Digital white boards
• IVR
• Internet Fax

Integrations

RingCentral has the following integrations (this list is not exhaustive):

• Salesforce
• Zendesk
• Google

Pros & Cons

User reviews

G2: 3.9/5

Reviewers found the software to be extremely user friendly and a time saver, but took issue with customer service. Others reported having video issues.

4. Net2Phone

Coming in at number 4 on our list of VoIP phone providers in Canada is Net2Phone. While these guys are not as well known as some of the other options on our list, their ability to conduct business from a single place (thanks to the power of the VoIP phone) earns them a spot on our list.

Why we picked it

Net2Phone seems to know that it is lesser known, so it tries to make up for this – successfully – with much lower prices than many competitors, as well as providing all of the classic features you have come to expect from internet phone companies, and then some, such as 7-digit dialing and company directory, which are not as common.

Best for

Net2Phone is solidly best for medium sized businesses, as they seem built around medium sized offices (or at least workers of that number who may be spread out over a geographic distance).

Pricing (user/month, when the company has 10-24 users)

• Office: $25.99 (when paid monthly)
• Office Pro: $28.99 (when paid monthly)
• Office Power: $35.99 (when paid monthly)

Features

Net2Phone has plenty of features, including:

• Video conferencing
• Receptionist console
• User portal
• Auto attendant
• Busy lamp field

Integrations

Net2Phone offers integration with plenty of the top integration tools, like:

• Zoho
• Slack
• Zapier

Pros & Cons

User reviews

G2: 4.5/5

Reviewers had good things to say about how the service was user friendly and that the customer service was top notch. However, some had negative comments about the mobile app.

5. OpenPhone

Just about halfway down our VoIP phone Canada comparison list, we have OpenPhone. Like Net2Phone, they advertise as a one stop shop for business communications. And they are not wrong: whether you want to call Vancouver or Ontario, they are one of the companies you should consider going with when looking for a company which can keep you connected with your clientele.

Why we picked it

OpenPhone tries hard to make itself more than a place to make calls – and on that front they succeed. Their SMS software is intuitive, and does not feel like an add-on which they felt would be necessary; rather, it seems thought through and a real part of the software.

Best for

OpenPhone is best for solopreneurs and smaller to medium sized businesses.

Pricing (user/month)

• Standard: $17 (when paid monthly)
• Premium: $25 (when paid monthly)
• Enterprise: Contact them

Features

OpenPhone offers plenty of features, like:

• Snippets
• Internal threads
• Shared contacts
• User groups
• Auto-replies

Integrations

OpenPhone has the classic integrations including:

• Zapier
• Email
• Webhooks

Pros & Cons

User reviews

G2: 4.7/5

While some reviewers had issues with the Windows app, many liked the voicemail transcription and the flexibility the service offers.

6. Dialpad

Leading off the back half of our list of Canadian VoIP providers is Dialpad, a solid service well regarded for its offering of easy to conduct business meetings. Read on to find out how it stacks up to the other services on our list.

Why we picked it

Dialpad is very well known, and has been a major peer competitor of other services for a while. Recently, however, they took a big step forward by being one of the first internet phone companies in Canada to make artificial intelligence – AI – a major part of their software, integrating it in order to help their users in new and inventive ways.

Best for

Dialpad is best for larger companies.

Pricing (user/month)

• Standard: $23 (when paid monthly)
• Pro: $35 (when paid monthly)
• Enterprise: Contact them

Features

Dialpad’s feature list includes:

• AI Recap
• Action item capture
• Web and chat support
• Global SMS capabilities
• 24/7 live agent support

Integrations

Dialpad’s integration list includes:

• Microsoft Teams
• Google Workspace
• Microsoft 365

Pros & Cons

User reviews

TrustPilot: 4.3/5

Reviewers were very happy with customer support but some complained of glitches in the system.

7. Ooma

Ooma is a service which offers both residential and business-oriented plans. As our list is focused on business tools, we will only be discussing the latter.

Why we picked it

As a company with a lot of different offerings for both home and business solutions, you may worry that they are not focused enough on being a great VoIP option. But fret not: their plethora of features shows that they made sure to put out a finely crafted product.

Best for

Ooma is best for smaller, family-owned businesses.

Pricing (user/month)

• Essentials: $19.95 (when paid monthly)
• Pro: $24.95 (when paid monthly)
• Pro Plus: $29.95 (when paid monthly)

Features

Ooma’s features include:

• Ring groups
• Digital Fax
• Call Recording
• Enhanced Call Blocking
• Hot Desking

Integrations

Ooma’s integration list includes:

• Salesforce
• Microsoft Dynamics 365

Pros & Cons

User reviews

TrustPilot: 2.6/5

Reviewers have reported serious audio quality issues. However, others have noted that adding new extensions is fairly easy.

8. CallHippo

Like Ooma and other VoIP companies in Canada, CallHippo offers two different types of services: one for call centers, and one for office phone systems. And like before, here we will be focusing on how CallHippo serves offices across Canada.

Why we picked it

CallHippo has lots of experience with VoIP. They also offer some fairly rare features, like Email Tagging, which make them worth taking a look at.

Best for

CalHippo is best for larger offices.

Pricing (user/month)

• Starter: $18.99 (when paid monthly)
• Professional: $29.99 (when paid monthly)
• Ultimate: $40.99 (when paid monthly)

Features

CallHippo has features like:

• Call Tagging
• Digital Fax
• Call Notes & Ratings
• Call Cascading
• Web Hooking

Integrations

CallHippo’s list of integrations includes:

• Hubspot
• Zoho
• Zapier

Pros & Cons

User reviews

G2: 4.4/5

Users have said that the sound is clear but that there are sometimes small dashboard glitches.

9. 8×8

8×8 is an advanced system in that it offers a large amount of features, including some unique ones, like Conversation IQ.

Why we picked it

8×8 is also a VoIP phone in Canada company specializing in multiple things: contact centers, business phone, and video meetings. For our purposes, we will be focusing on their business offerings.

Best for

8×8 is best for medium to larger businesses.

Pricing (user/month)

• X2: Contact them
• X4: Contact them

Features

8×8’s features include:

• Voicemail transcription
• Private/public live streaming of meetings on YouTube
• Call analytics
• Multi-level auto attendant
• Presence detection

Integrations

If you are looking for 8×8’s integrations, you’ll be happy to be able to use:

• Salesforce
• Google Workspace
• Copper

Pros & Cons

User reviews

G2: 4.1/5

Users have praised the reliability while also criticizing the ease of use for those who are less technically proficient.

10. Aircall

Coming in last but certainly not least is Aircall. Serving Canada with VoIP calling, Aircall features all the key tools they need to qualify as one of the best VoIP providers in Canada.

Why we picked it

Aircall puts a focus on flexibility, and it comes through in their offerings. One of their most notable options is the ability to have simultaneous outbound calls.

Best for

AirCall is better for larger companies.

Pricing (user/month)

• Essentials: $40 (when paid monthly)
• Professional: $70 (when paid monthly)
• Custom: Contact them for details

Features

Aircall features include but are not limited to:

• Mandatory call tagging
• Power Dialer
• Unlimited calls within the US and Canada

Integrations

Aircall has plenty of integrations, including:

• Hubspot
• ActiveCampaign
• Salesforce

Pros & Cons

User reviews

G2: 4.3/5

With such a rating on G2, Aircall ranks solidly in the midst of the best VoIP phone service in Canada.

How we ranked these 10 best VoIP in Canada

If you are wondering how we ranked our list of VoIP service providers, do not fret: we did not just throw darts at a wall. Out rankings were developed by analyzing the following criteria, all of which are key to a functioning Canadian business VoIP provider:

• Features: Does the system actually offer you something serious? Some hosted VoIP services are extremely bare-bones – but some also offer a lot of what we can call “fluff features” which do not actually help you much. The right balance is key.
• Price: How much does the software cost? This is pretty important for any small business, and it was important in our rankings as well. Is the price accordant to the service provided?
• Call quality: Do phone calls sound like you are speaking through a blender? Does it only work when the signal is at its absolute best? These all mattered in our ranking system.
• User support/quality of service: When you actually need help – which should hopefully be a rarity – can you get it? Or are you directed to some sort of FAQ page with the possibility of having an agent get back to you in a week?
• Ease of use: Is it easy for non-techies to use? We do not mean it should be made for a five year old, but is it overly complex in an unnecessary way?
• Reliability: Having a high uptime can be extremely important. The last thing you want is for an important meeting or call to be interrupted because of a signal issue or audio issue. It won’t be your fault, but it will still look bad for you. Don’t take the risk.

How to choose the best Canadian VoIP phone for business

But what about the things you yourself should be paying attention to? After all, our list is not necessarily exhaustive, or there may be things that you want to keep up with yourself.
It may be the following (use this points or come up with your own):

• Baseline VoIP Features: Does the service have the tools you need? Does it have things like an auto attendant? If not, keep on looking elsewhere.
• Cloud-Based or On-Premises System: Is the system based in the cloud – meaning you can access it from anywhere – or is it an older system, based around a physical box? If it is the latter, that can be more expensive and can require technicians to fix.
• Network and Hardware Considerations: How many people do you have in your office? Is your Wi-Fi the kind which is made for one person living in a college dorm, or is it the kind which can handle potentially dozens of calls being made at the same time? Some VoIP in Canada may require the most reliable internet, whereas others can work with weaker signals.
• Make Sure Remote Workers Are Up to Speed: Do your employees know how everything works? Have they worked with this system before, or have they never even worked remotely? How difficult will it be to train them?
• Provide Your Workers with Convenience: Making calls all day can be stressful enough. Don’t add to that stress for your agents by providing them with difficult-to-use software.
  Security: Your employees working from afar may mean that they use Wi-Fi which isn’t the safest (like unsecured coffeehouse internet). If they do, will your VoIP provider have other protections?

Key features to look for in Canadian VoIP providers

We have discussed some of the key features offered by Canadian VoIP providers above in our pro and cons lists, but in case you need it crystal clear so that you do not leave any off of your list, here are a few that your business cannot do without:

1. Call recording: This is a staple, fundamental VoIP feature. This can help save you from frivolous lawsuits, can help you train your employees, and can help you to remember what you may have forgotten.
2. Auto attendant: Up there with call recording is this crucial feature. Without this feature, you simply are not getting the best for your small business. This feature helps you to organize your callers without having had to even speak to any of them.
3. Call forwarding: Another crucial part of any VoIP plan is call forwarding. This allows you to forward calls which are to a specific number to another one; this lets you have calls to numerous numbers go to one central “place.”
4. Texting: Modern communications essentially rely on texting. To not have this feature would be to be stuck in the past.
5. Real-time analytics: Always know what is happening in your business. Find out when calls are being made, when they are being missed, who is making them, and more.
6. Call whisper: Being able to speak to your agents without the person on the other end knowing can be a big boon when it comes to training new agents.
7. Call notes: With cloud-based VoIP phones, your employees can leave notes about calls for fellow agents, to keep them in the loop so that there are no awkward moments or important information missed. This can really be important when it comes to appearing as a professional and serious company.
8. Virtual voicemail: Your colleagues and employees may need to listen to a ton of voicemails – and some of them can get rather meandering. But here, you do not need to worry about that, because with virtual voicemail you can read them – which is a far more quick solution.

How much does a VoIP provider in Canada cost?

While you can look above for the particular prices of our reviewed VoIP providers, you may be wondering what the general price is across all companies. While a singular industry average is hard to pinpoint – especially when prices scaled on how many employees you have are taken into consideration – generally speaking prices range from around CA$15 to as high as CA$100 or more.

MightyCall’s prices are on the lower side, with the lowest tier starting at only $15 a month.

With a VoIP phone in Canada, be present from Newfoundland and Labrador to Yukon

When looking for a phone service provider, you want to make sure that you get only the best for yourself, your employees, and your business. After all, you do not want to be jumping around a lot with providers – so it is best to take your time and really think about what YOU need for YOUR business. Don’t allow yourself to rush what will be such an important decision. To help you make it, we scoured Canada for nothing but the best Canadian VoIP providers, and the result was our list above. When you are ready to make a purchase and select a company, be sure to consult our list to make sure that it lines up with what you need.

And while you are looking, we’d love it if you checked out MightyCall. It’s a system made for businesses like yours: with a laundry list of key features, security, and customer service to boot.

Written by  Michelle Hernandez

She writes all about VoIP product tips and how to ensure an excellent customer experience with virtual phone systems.

Rate the article

4.9/5 - (8 votes)