Using Call Center Software to Manage Your Complicated Life

Stijn Hendrikse
Stijn Hendrikse
4 September 2014 Business Insights

Call Center Software

A lot of people today carry two mobile phones. But do they need to?

Back in April, The Wall Street Journal published an article about the rising “dual-device habit.” “With work and home lives more intertwined than ever, some people are trying to maintain a clear line between the two by carrying two cellphones,” the Journal said.

The article quoted Erica Robbins, a California production manager who says having two phones “helps her stay focused and maintain her privacy.” Robbins added that she only brings her work-issued BlackBerry to meetings. She leaves her own Android smartphone behind because she doesn’t want to “be distracted by anything that’s not work-related.”

I can think of other reasons why you might want to carry two phones.

  • You’re running two businesses and want each to have its own phone number.
  • There are some callers you’d rather isolate from everyone else. For example, you might have an ex-spouse you have to stay in touch with but don’t particularly want to talk to.
  • You want to give a top-priority “hotline” to an elderly parent, for whom you’re caring, or to your kids.

With the complicated lives we lead today, there can be all kinds of reasons why you’d want to compartmentalize your calls. But you don’t have to buy, maintain, and carry around two phones to do it.

When you have a cloud-based call center software solution like MightyCall, you can carry one phone but still maintain boundaries. You can have multiple phone numbers tied to one account, with multiple routing options. For example, you can prioritize or de-prioritize calls based on who’s calling, where the calls come from, and which of your phone numbers is being called.

Having this ability can greatly simplify your life — and the lives of those who need to reach you. By making it easy for specific people, or groups of callers, to reach you, you make them feel important. You can manage your time more efficiently by answering only the calls you need to, when you need to. And with a cloud call center software solution, you can achieve all this — and more — affordably.

For more, see “How Many Phone Numbers Do You Have?,” or check out MightyCall’s free and paid features.

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