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Call Center Software

The ultimate tool for high-volume outreach

Highly rated by call centers
Highly rated by call centers

Features favored by hundreds of call center professionals

Scheduled campaigns

Plan your outbound efforts in advance and ensure they start and finish at the most opportune time

Toll-free and local numbers

Depending on your business strategies, add the types of numbers you need and manage them in one account

Live call monitoring

Supervisors can help struggling agents in real time with one of these methods: whispering, listening, barging and intercepting

Call recording

Review previous communication for details and oversee your staff performance to guarantee the best customer service

Auto dialer

Increase call outreach and save agents time by uploading your contact lists and setting up an automated dialer

Auto dialer
Reporting & analytics

Keep track of all the communication history on file and properly analyze your call center performance for informed decisions

Call routing

Choose one of 9 routing options including call to group and call to queue to ensure every call gets answered

Do not call list

Protect your business from potential fines by clearing your contact list of phone numbers included in the National Do Not Call Registry

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Black Creek Management - call center for a financial organization

With the use of MightyCall, from the dialer they helped me create to the minutes they’ve been able to give me, I’ve been able to get my bill down to around $2,800 a month. From $32,000 to $2,800 dollars a month.

Jason Elsen, owner of Black Creek Management
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Reliable service to keep your
customers happy

MightyCall is continuously recognized as a G2 Leader at 4.5 stars due to its reliable & intuitive nature, exceptional customer support, and ease of setup

MightyCall user ratings:

Why your call center should choose MightyCall

Outbound campaign automation

Use the auto dialer to reach more clients in less time. Its settings allow you to write the campaign description, select the participating agents for the campaign, upload a contact list and schedule it for the best time. You can also choose the most appropriate dialer mode – preview, progressive, or predictive – for your goals and expand your outreach volume by saving agents’ downtime.

MightyCall’s Auto Dialer

Access to campaign reports

MightyCall’s analytics and reporting help you track the effectiveness of your outreach campaigns, enabling data-driven adjustments for optimized conversion rates. They include call dispositions and agent dispositions that can be customized to each campaign’s needs. Set up the right follow-up action for each case scenario and make conclusions about the campaign’s success based on the post-campaign statistics. 

Campaings Report

MightyCall Campaigns Reports

Supervisor workspace

Overseeing performance and taking the right course of action is a fundamental part of a successful call center. The supervisor dashboard displays all the crucial metrics essential for continuous tracking: the number of real-time calls, longest waiting time, missed calls, and average waiting time (AWT) as well as the service level. Keeping all these parameters within the standard norm is extremely helpful for supervisors who want to maximize call center statistics. 

MightyCall Cloud Call Center

Call quality assurance

It’s important to provide supervisors with a full set of tools to excel in what they do to keep call quality assurance high and always stay vigilant. MightyCall offers 4 live call monitoring methods. It’s possible to 

  • listen to the call, 
  • whisper to the agents without letting the customer know, 
  • barge if the agent is struggling, 
  • or even intercept the call to directly talk with the contact. 

If the checking needs to be done after the fact, call recordings are easily accessible in the reports section, allowing you to keep all the interactions on file and make sure agents are doing everything correctly. 

Agent workspace

A shared communication workspace is a must for a collaborative environment and this is exactly what the agent workspace is for. You see all the customer interactions no matter who had previous contact with them and whether they called, wrote a message, or sent an MMS – it’ll all be available in one space. This teamwork-first approach leads to better customer communication and allows them to do their jobs as trained to. Moreover, it takes minutes to add a new user to your MightyCall account, so the onboarding process saves you from additional headaches. 

call center software for financial organizations

MightyCall Agent Workspace

Outreach volume and bottom line

Given the unlimited number of business numbers that can be associated with a MightyCall account, the easy onboarding process, and advanced outbound tools such as the auto dialer and live call monitoring, your call center will be fully equipped and guaranteed to have high performance standards with MightyCall. The cost-effective price makes it a perfect solution for any call center that is required to stay under budget, making it an ultimately superior software for call centers.

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MightyCall lets you run business communications your way MightyCall lets you run business communications your way MightyCall lets you run business communications your way MightyCall lets you run business communications your way