Looking for ways to conduct your business more dynamically? MightyCall’s Call Forwarding feature lets you control and delegate the flow of incoming calls like a boss should.
What exactly is Call Forwarding?
When your MightyCall virtual phone system receives a call, it redirects it to a phone number tied to a physical phone—a cell phone, landline, VoIP number, or voicemail.
Call forwarding is the feature that lets you determine precisely where and how those calls go, depending on things like:
- The caller
- The time of day
- The extension dialed
- IVR information
- Your team’s availability
How do I set it up?
You can choose how you want calls forwarded and all the related preferences in the personal area on your MightyCall account.
Call forwarding is a passive feature, so once everything is setup you don’t need to do anything else for it to do its work.
What differentiates MightCall’s call forwarding from similar technologies?
With MightyCall you can distinguish between personal and company calls to initially split how calls are handled.
From there, your personal communications call forwarding directs every call straight to you, with the option to ring your registered devices either sequentially or simultaneously.
However, the real value of our call forwarding feature comes into play for company communications, where MightyCall offers 3 different methods of call distribution.
- Sequential (by qualification/seniority, etc.)
- Round-robin (circular)
Our competitors, like Grasshopper, only offer 1 method, with a second available for an additional fee. We offer you all 4 with no strings attached.
Every company is different, so giving you the choice of how to handle your call load expands your effectiveness. Based on your specific needs, you don’t need to worry about inexperienced workers fielding important calls, or your workers getting frustrated at an uneven distribution, or, worst of all, your customers waiting exorbitant times to talk to someone.