If you’re confident in the dental services you provide, then it’ll come down to the finer details—some things on the margins of your clinic, that guarantee you get and keep as many patients as possible. That’s where MightyCall comes in.
A lot of dissatisfaction with tech products and services can be traced back to the fundamentals. Usually, the culprit is the lack of prior research and information. Even if the digital service, like a Voice over IP (VoIP) phone system, comes with a free trial, you risk losing your most valuable asset — time, when you dive in unprepared.
Selecting a VoIP provider in a market that’s booming with eye-catching offers can be tough. Will this VoIP service be productive to business growth? Which product is better for your business size? And most importantly: is the offer really no strings attached?
Before you take a step in the direction of any VoIP service, learn about key aspects many VoIP providers don’t talk about. We promise the information below will save you time, money, and futile regrets!
There’s nothing more tempting than free products, samples, and tidbits. And VoIP isn’t an exception. With the emergence of free services like Google Voice and budget VoIP apps (under $10/month), many small business owners looking into VoIP start off with the main question: does free/budget VoIP really work?
Great question! But as a matter of fact, it can only be answered through another. And that is: What challenges am I expecting VoIP to solve for my business? As you’ll see, it’s the difference in the offered solutions that will vary greatly with a budget vs pro plan.
Here’s what you should expect with a business-level, paid VoIP plan vs. a free service:
Imagine a small business with a toll-free number, thoughtful custom greetings, and an informative after-hours call menu. Now, imagine a similar business with a cell phone number and generic “leave a message after the beep” response. Which would give off more trustworthy vibes for you as a customer? Customer care and credibility is the standout difference between business VoIP versus free/budget VoIP.
Free VoIP solutions work by routing calls from the virtual phone number to the registered user’s personal cell phone. A business phone system extends those capabilities to a team level and adds call management. Employees who’re part of your team will be able to make and receive business calls on the go, access features in the dashboard and mobile app, and delegate communication tasks.
Free VoIP usually comes in the form of an app downloaded to your phone. Instead of analytics, you get basic call logs. Instead of a dashboard for your team, an app with basic functions. Business-level VoIP offers both a desktop dashboard and a mobile app. It turns into a single platform for you and your team to work with call history, delegate follow-up tasks, listen to recorded calls, get voicemail transcripts, and access advanced analytics.
Don’t forget that with all these cool features, you’ll still save up to 60% with VoIP compared to landline costs!
The last time I got an offer from my cell phone provider, it was a shiny package “AI-tailored” to my communication needs. After the initial excitement died down, I realized that I was being duped into getting a plan with a huge amount of minutes I’ll never use.
With VoIP, businesses encounter many of the same problems. Most leading VoIP providers offer three or more plans for businesses of different sizes. However, it’s what is not written on the page as much as what is written, which makes a huge difference in the battle for customer attention.
To avoid overpaying, make sure to check off this questionnaire (and bookmark it) when comparing VoIP plans:
What’s my call load?
The number of minutes you need depends on your call load and the number of employees using the phone system, not the deal being thrown at you. To hit the mark but avoid overpaying, select your plan based on personal stats, available from your previous provider. If you don’t have those available and are a very small team with low calling activity (your communication gravitates towards social media/internet) start with a basic plan of around 1000 minutes.
Does it cost money to port a phone number?
If you’re shopping for a new VoIP provider, you may have a virtual phone number that you’ll want to keep. Most providers will allow you to port in a number, but with some services, this can cost up to $30. Choose a VoIP provider that ports in your number for free.
Is this VoIP service for unlimited users?
Pricing per user is the beloved catch of many VoIP providers. Keep in mind that this little trick will ring up a considerable bill for even a small team. Examples of VoIP systems priced per user: RingCentral, Vonage, Nextiva, 8×8, Jive; Examples of VoIP priced for unlimited users: MightyCall, Grasshopper.
Is the plan no-contract and billed monthly?
Tempting users into an annual commitment through mouth-watering discounts (RingCentral offers up to 33% off on annual plans) is a beloved tactic of SaaS providers. Don’t fall for it! Unless you’ve been using this system for several months and know it inside-out, don’t make an annual commitment with any provider. Opt for an optimally-priced monthly subscription instead.
Will I need extra hardware?
With a comprehensive virtual phone system, you can route calls to as many devices as you like: a mobile phone, tablet/iPad, laptop or desktop softphone/IP desk phone (hard phone). You can even get an IP adaptor to use with your regular desk phone. However, some VoIP services like Ooma Office work only with bundled hardware. If you’re into using IP desk phones, consult the VoIP provider if your brand is compatible.
Learn more: Does your team need an IP desk phone?
A virtual phone system is primarily a communication channel with your customers and team. As with any internet-connected device, this channel needs to be as secure and private as possible. A reliable VoIP provider must prioritize your personal privacy, eliminate the problem of spam/robocalls, and provide a secure cloud platform for your whole team.
Here are the privacy and security features of VoIP that you may appreciate. Depending on your industry and needs, ask about these when contacting a new VoIP provider.
Important: Like any internet-connected device, VoIP is a two-way street. To ensure the privacy and safety of VoIP on your own side, as with all internet/IoT devices make sure your internet connection is safe. If using VoIP over Wi-Fi, take care that all the Wi-Fi networks you and your team use are encrypted. Use VPN where needed.
Above, we’ve tackled vital questions and features to know about when choosing a VoIP provider for small business.
Depending on your industry, team needs, and client communication channels, virtual phone systems have many additional perks to offer business owners. These usually include customer care, team management, and web features numbering from around a dozen to a hundred.
Below, I’ll highlight 3 of my favorite “sideline” VoIP features (out of many). While these are optional for some businesses, they will definitely boost productivity and save time for others.
Using your phone system as a mini customer relationship management (CRM) tool makes great sense since you’re getting phone leads all the time. MightyCall’s VoIP leads the innovation by making the Mini-CRM feature regular on all its plans. Business Contact Book Plus auto-syncs on all your team’s devices. Once any user has imported new business contacts, commented, or requested a follow-up, lead nurturing is a breeze for the whole team.
A professional VoIP phone system makes connecting social media messengers, web widgets, CRM platforms, and other services really simple. A great way to do this is via Zapier, so if you’re into automation to save time, find our whether the VoIP system of your choice supports it. While integrations often aren’t listed in the main features of VoIP providers (or take a while to find on the website), you can google “[name of the VoIP service] integrations” for more info (or just look here).
Last but not least, choose a VoIP provider that offers live support. You will find this a key feature of professional vs basic or free virtual phone systems. While chatting to a bot can work for a fast inquiry, when you need help fast (as in setting up some feature or solving a challenge ASAP), human support is priceless.
Ready to dive into the options? Now, save this info and check out the Mega-Giant Guide to the Most Popular VoIP Providers.
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