Business Contact Book + mini-CRM
What is the Business Contact Book?
MightyCall’s Business Contact Book works just as any other contact book would — it helps you save and keep track of your contacts within the system. With our Contact Book feature, you can save a caller’s name, multiple numbers (if they use more than one), and email address. There is also, crucially, a comment section to keep you updated on their happenings. You can write whatever you need to about a customer as a reminder to you and others.
This truly is a game-changing feature. It takes a VoIP system from a tool to manage communications to CRM-adjacent.
With the base elements of a customer relations management system implemented, MightyCall isn’t just touting this new feature; it legitimately turns our system into a mini-CRM. With note keeping and synchronized contact lists, you will never struggle to stay on top of customer interactions again.
Just because most CRMs are dressed up in dozens of advanced features doesn’t mean those are the heart of customer relationship management. MightyCall aims to give small businesses the capability to develop and handle customer communications as well as bigger businesses, without a price engorged due to extra features small businesses would never need.
Additionally, the Business Contact Book allows you to quickly import and export contacts and contact lists so using multiple devices and adding new customers is a breeze.
What are the basics? How does it work?
The Business Contact Book is a team-wide feature. In the MightyCall system, there both Administrators and Users, but everyone has access to both edit and view the Contact Book. If you, the admin, leave a comment about a customer, all of your staff will be able to see it, and vice versa.
While there are other places for this kind of notice board, having it combined with the call history and contact list all in one place makes life a lot easier for everyone.
Also note, the Business Contact Book is per MightyCall account, not per number. That means that you only get one, even if you have multiple numbers active within the system. Adjust accordingly if certain customers/callers only interact with a single number.
How does this work in the mobile app?
We know on-the-go flexibility is vital to many small businesses, so we’ve spent countless weeks adjusting our Business Contact Book to work on our mobile app as well. While the full-scale functionality is yet to reach the mobile app, the basics are in place.
You can save contacts in the app through your call history to make life easier than having to create new contacts completely, and you can also edit contacts the same way. This is in addition to being able to leave comments on contacts and view your communication history with each individual contact.
These vital functions should keep you in the loop with any customer regardless of where you are, but fear not, further functionality is soon to make its way into the mobile app.
Changes to watch for:
We just released the Business Contact Book feature, but we have big plans for it. In the coming future, it will be added to the mobile app and will have its functionality expanded to include:
- Adding custom labels (tags), creating customer groups, etc.
If you have any feedback on the feature or have other ideas on how to improve it, feel free to send us suggestions at firstname.lastname@example.org
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