How to Get Toll Free Numbers in Canada


“Call toll free at 1-800-XXX-XXXX.  Call today!”

Every Canadian has heard some variant of this line, be it through television advertisements, radio, or even reading it in a newspaper or a magazine. But what does it mean? Why do businesses use them? Are they easy to buy, and could having a toll free number  potentially help your business?

Here we’ll be discussing all those points. Let’s talk toll free!

What exactly does a toll free number do?

Basically, a toll free number is a number that, when called, obliges the receiver to pay for the phone call- not the caller.

This is especially useful for businesses, as it allows clients (or potential clients) to call without fearing having to pay for time spent on hold or talking to an employee.

For your own benefit, toll-free numbers act exclusively as business numbers, which means:

  • you get to keep your personal number private, and
  • when a call comes in to your toll-free number, you know it’s for business.

What does a toll free number look like? Do they all start with 800?

The toll free numbers that we’ll be discussing here are overseen by the North American Numbering Plan (NANP for short!). The NANP is a group of countries in North America, including Canada, that share certain general telephone numbers – including toll free numbers!

This means that – with some limited exceptions, which we’ll discuss below – toll free numbers in the United States are the same as toll free numbers in Canada.

However, it’s important to note that if you call a toll free number located in another country but you’re calling from Canada, you may still incur international calling fees.

Toll free numbers, aside from 800, can also be 833, 844, 855, 866, 877, and 888. Many more numbers are planned for the future to keep up with demand and to ensure a variety of numbers are available.

toll free numbers canada

Are there any unique to Canada?

Some Canadian providers allow for 310-numbers to be used in what is called a “shared-cost service”, where the call is free for callers from landlines but sometimes not free from cell phones. However, these are a minority of numbers and, for businesses trying to entice customers to call, may not be your best bet.

Will a toll free number in Canada change my business?

As we mentioned, toll free numbers in Canada work the exact same way as toll free numbers in the U.S., so getting one is more about targeting demographics than any grand change. If your business is on either side of the northern border, having a Canadian toll free number as well as an American toll free number (and that’s possible, since every MightyCall plan provides multiple business phone numbers) can actually be a great way to funnel calls from each country to maximize your business – you can even make and monitor different ad campaigns for Canada and the U.S.!

So how do toll free numbers actually work?

Generally, a toll free number is connected with a specific number, be it personal or corporate. When the toll free number is dialed, the caller is redirected – again, free of charge – to the number it has been programmed to.

Sometimes a telephone provider – like MightyCall – allow for a “vanity” number. You’ve definitely seen vanity numbers before- numbers like 1-888-345-CATS or 1-888-22-PIZZA.  They stick in people’s heads and their uniqueness makes them easy to remember. They are customizable and are frequently a centerpiece of advertisement campaigns.

How can your business use a toll free number?

Tens of million toll free numbers are currently being used – and for good reason!  Some of the benefits include:

  • Trust:
    When a customer sees 1-800-XXX-XXХX, they almost always associate it with a company, with an official business. By its nature it cannot be mixed up for a personal number, giving your business a reputable contact number.
  • Teamwork:
    On top of customers, toll free numbers can even help your own employees keep in contact when calling over long-distances. After all- they won’t be paying for it!
  • Texting:
    Often toll free numbers also have a text option, which is useful for customers who prefer texting over calling.
  • National vs. Local:
    While local numbers certainly have their benefits, a toll free number is the same nationwide, possibly allowing your business to seem bigger than it actually is.

Allow incoming calls to show your business number instead of the caller’s number to know it’s a business call

Choose a toll-free and local number for free

Set separate call routing rules for your business numbers

Port in your business number for free

Enable text messages and read texts on web & mobile

Enable call recordings for inbound & outbound calls

 

How do I pick a toll free number provider?

This is an understandable concern. As we said above, there are millions of toll free numbers and, because of the nature of the NANP, there are tons of providers located all over. Below are a couple things you might want to keep a lookout for when trying to find a provider:

  • If you have a small business you may want to look into a virtual provider. They often have extra tools and open pathways to other possibilities that other kinds of providers may not.
  • Look for providers who allow simultaneous conversations to be going on at the same time. This will reduce client wait times, which means it’ll be less likely that they’ll end up hanging up on you.
  • Having a vanity number option, for the reasons discussed above, is always a good idea. It’ll help your number stick out beyond the mass of “800-1234”-type numbers.
  • Make sure that your provider has portability for toll free numbers. If down the road you decide to move to someone else, you don’t want to lose your toll free number. Having portability as an option means you can take your number with you.
  • Prices are tricky. Like goldilocks, you want it to be just right. Too high and you’re probably getting ripped off, as the multitude of providers should mean you get a good rate. Too low and you’ll probably get poor service (which means your clients will get poor service too!).

Make Your Number Count

As you can see toll free numbers are incredibly useful. If you’ve decided to get one, make sure to remember to make it count. Find a provider who can really get you a bang for your buck.

With MightyCall, that bang for your buck comes in the form of multiple business numbers, unlimited texting and great features like:

  • Local numbers, which can personalize your business for your customers – even if they live in Ottawa and you are located in Alberta.
  • Unlimited users and extensions to synchronize all of your company’s communications.
  • A call statistics option, which tracks employee productivity and lets you investigate the most important indicators of call success, like missed calls, how quickly incoming calls were answered, how long they lasted, and so much more.
  • Call recording, which, for an innumerable amount of reasons, makes life easier for you, your employees, and your clients.
  • A click-to-call widget, which you can embed in your website. Including your contact information- as well as a “Contact Us” button!- it can easily turn website visitors into customers. Remember: the easier it is to contact you, the more likely it is that your customers will take the time to do so.
  • An activity queue, which lists all electronic contacts made by employees to clients over email, social media, SMS messages, and of course, calls. Having this all in one place makes things much simpler.

toll free numbers canada

GoneVoIP

Overall, not only do toll free numbers make things easier on you, but they also make things easier on customers. And that’s what it’s all about, isn’t it?

 

Grow your business with MightyCall.
No per user charges

Get a 50% discount on MightyCall for your first 3 months.

If you already have a virtual phone number, we can port it in for free so you can keep using it.

Basic

$ 29.99/mo

Standard

$ 49.99/mo

Ultimate

$ 99.99/mo

Basic

MightyCall plans

$ 14.99/mo

$ 29.99/mo

Tax Included

10 Clients in the Contact Book

CRM functionality

Unlimited Users

2 Toll Free or Local Numbers

1 0001 000 Minutes

Standard

MightyCall plans

$ 24.99/mo

$ 49.99/mo

Tax Included

Unlimited Clients in the Contact Book

CRM functionality

Unlimited Users

Call Recording

Voice to Text

Presence Indicator

Deskphones & Softphones

5 Toll Free or Local Numbers

5000Unlimited Minutes

Ultimate

MightyCall plans

$ 49.99/mo

$ 99.99/mo

Tax Included

Unlimited Clients in the Contact Book

CRM functionality

Unlimited Users

Call Recording

Voice to Text

Presence Indicator

Deskphones & Softphones

API

High Priority Support

10 Toll Free or Local Numbers

15000Unlimited Minutes

MightyCall plans

Voice Studio Recording included

All plans include

Unlimited Extensions

Text Messaging

Call Routing

Auto-Attendant

Activity Queue

Available \ DND Status

Business Hours

Webphone

Conference Calls

Call Queues

Voicemail to Email

Call Transfer

Caller ID & CNAME

Vanity Number

Custom Greetings

Performance Reports

Social Media Integration

VIP & Black Lists

Click-to-call Widget

Call-back Widget

Contact Us Page

MightyCall plans
We don’t charge per user
MightyCall plans
Port your number for free
MightyCall plans
You can change your plan anytime

FAQ

How to get a 1800 number Canada?

1800 numbers aren’t just limited to the US- Canadians can easily access 1800 numbers as well! A 1800 number can be purchased through a number of reputable telephony companies.

Best toll free number provider in Canada

While Canada has many toll free number providers, one of the best all-around toll free number providers is MightyCall. With numerous critically useful features and, yes, toll free numbers, MightyCall is sure to boost your business.

How do I call a toll free number from Canada?

Simply dial the number! Toll free numbers are paid for by the person receiving the call- not by the person making it (essentially, there is no “toll” for making the call).

Cheap toll free number Canada

Canadian toll free numbers can easily and seamlessly be purchased from MightyCall.

How to get a vanity number Canada?

Vanity numbers are easily purchased, just like any other telephone numbers, from telephony providers like MightyCall. Choose from a litany of vanity numbers!

Are toll free numbers free in Canada?

Toll free numbers are indeed free to call in Canada! The person paying for the number receives it, meaning callers don’t have to worry about phone bills for those calls.

How do Canadian phone numbers work?

Canadian phone numbers work like any other telephone number. Both Canada and the US have the same country code, +1, which means if you call a Canadian phone number from the US you’ll at most be paying a long distance call- not international fees.

Can Canada dial US 800 numbers?

Canadians can easily dial US 800 numbers! 800 numbers are toll free numbers, and as calls between Canada and the US are not considered international, Canadian callers will not have to pay for calls to US-based 800 numbers.

Get MightyCall's VoIP for your business

No contract.
No hardware needed