If you use Google Workspace, you’re likely familiar with Google Voice. It’s an easy way to get a business phone number that works with your Google tools. However, there might be a better service out there. With so many companies like Google Voi...
Are you using Toky for your business? Perhaps you’re looking for a better option. We’ve compared many similar services and put together a list of the best Toky alternatives for business. If you want more features, lower prices, or an easier setup, yo...
To rephrase the famous words – “Is it a bird? Is it a plane? No, it’s MightyCall” – coming right at you with features that will help you build the best call center. Like Superman, MightyCall also wears a cape — a blue and white one. Like ...
Are you evaluating other call center solutions and comparing AVOXI to various services on the market? This analysis aims to provide a thorough overview of AVOXI, highlighting its advantages and limitations. Recognizing that no single solution meets t...
By combining Voice over Internet Protocol (VoIP) technology with Customer Relationship Management (CRM) software, businesses can streamline their communication processes, enhance customer interactions, and boost overall efficiency. Here we’ll explore...
Call center agents typically deal with an enormous number of calls daily. However, agents never know if they’re getting the short end of the stick that day – the calls might be brief and to the point, or long and dramatic. In cases like this, h...
Are you looking for a service that can provide you with a reliable VoIP solution? On one tip of the scales, there’s OpenPhone, and on the other, there are perfectly great alternatives. Whether you need better pricing, advanced features, or a more cus...
If CallHippo isn’t quite hitting the mark, that’s okay. Thankfully, we live in a digital world that is constantly evolving. If your business has outgrown CallHippo’s features or you’re just looking for something more user-friendly, then you’ve ...
Google Voice is a telephone service that was released in 2009, and has since established itself as one of the most noteworthy business and individual online communication services. It offers two main plans – Google Voice Business vs Personal, and her...
In the digital age, customer management software has become an indispensable tool for contact centers worldwide. The right contact center CRM software can revolutionize how you connect with customers, transforming every interaction into an opportunit...
In today’s fast-paced business environment, delivering exceptional customer service is so important. That, in turn, helps small businesses to thrive and grow. That’s where call center software comes into play: providing efficient and simple communica...
In today’s fast-paced business environment, delays are not an option. With rapid communication methods and instant information access, customers expect immediate responses. Implementing IVR software ensures your customers aren’t left wait...
Google Voice is a telephone service that was released in 2009, and has since established itself as one of the most noteworthy business and individual online communication services. It offers two main plans – Google Voice Business vs Personal, and her...
While it’s convenient “lite” VoIP software for personal use, using Google Voice for business is like putting a foot into the wrong shoe: you can pretend it fits, but not for long.
Radio on hold is the practice of using live radio as on-hold music. Despite the apparent benefits for callers, the practice entails legal challenges for business. Here's what you must know if you've been thinking about the popular feature.
