Did you know there are many alternatives to Readymode that offer similar features, and in some cases, even more? Many of them are also much more affordable. However, let’s not get ahead of ourselves: we’ll compare them all one by one and go through t...
Key takeaways What IVR software actually does: IVR (Interactive Voice Response) lets callers navigate a voice menu and route themselves to the right person or department, reducing wait times and missed calls. Why small and mid‑size businesses use IVR...
By combining Voice over Internet Protocol (VoIP) technology with Customer Relationship Management (CRM) software, businesses can streamline their communication processes, enhance customer interactions, and boost overall efficiency. Here we’ll explore...
We asked small business owners across the U.S. to recommend their favorite mobile CRM apps. Here's what we discovered!
Laying out the advantages and disadvantages of WhatsApp for business paints a clear picture: using it is easy and helpful.
TL;DR Best virtual call centers for small teams: MightyCall. Small teams usually get the most value from simple, fast-to-launch programs with solid voice, SMS, and CRM integrations. Best options for mid-sized teams: MightyCall and Aircall. Larger or ...
93% of CIOs are adopting cloud business tools in 2020. Get the lowdown on what's trending in 2020 with this review from small business owners and managers.
The Google My Business App is gone, but all the benefits of a Google Business listing are here to stay.
Is Zoom Phone something you should be aware of or look into? What are the pros and cons of Zoom Phone? How does it stack up to some of its competitors? Let’s find out!
Radio on hold is the practice of using live radio as on-hold music. Despite the apparent benefits for callers, the practice entails legal challenges for business. Here's what you must know if you've been thinking about the popular feature.
What is Google Meet for Chromecast and what businesses will benefit from it most? Discover if it's right for your business, and find the setup guide in our post.
Google's most anticipated G Suite release is here! Google Currents is a great tool for work-from-home teams and a timely addition for any business that wants to up communication.
While it’s convenient “lite” VoIP software for personal use, using Google Voice for business is like putting a foot into the wrong shoe: you can pretend it fits, but not for long.
Google Voice is a telephone service launched in 2009 and has since become one of the most notable business and personal online communication services. It offers two main plans – Google Voice Business vs Personal, and here you can learn about the pros...
Radio on hold is the practice of using live radio as on-hold music. Despite the apparent benefits for callers, the practice entails legal challenges for business. Here's what you must know if you've been thinking about the popular feature.
