Do Not Disturb Status

What is the Do Not Disturb status?

Do Not Disturb (DND) is a function that enables you to effortlessly turn down calls without coming across as rude. By switching your phone to DND, you can direct incoming calls to pre-programmed paths like voicemail, automatic disconnect, or another number. This can be pre-set by you and changed whenever you deem it necessary, as can your status.

The DND mode is extremely helpful for people who duck in and out of meetings, or are otherwise finding themselves occupied with some activity.

What does the Do Not Disturb feature look like?

The Do Not Disturb feature generally appears as a color-coded dot on your userpic: when it’s activated, it’s red, and when deactivated, it is green.

How to set up the DND status in MightyCall

Turning on the Do Not Disturb status means that you no longer need to worry about incoming calls distracting you.

To set it up, simply take the following steps:

1. Click on the green dot on your userpic on the web or in the desktop app.
2. In the mobile app, tap on your userpic at the bottom of the screen, then locate Account > Set status.
3. Select Do not Disturb, the dot should turn red.
4. Congrats! You have activated the setting.

How does Do Not Disturb work?

The Do Not Disturb function works by automatically redirecting incoming calls to the voicemail, so that callers can leave a message for you. The “automatic” part is the most crucial aspect of the feature. Your cell phone not going off suddenly is the whole “disturb” part of “do not”. When it works effectively, you can ensure that no important calls are missed, by allowing the callers record a message for you to listen to later.

It works by having you preset certain functions. You can set it up so incoming calls don’t become missed calls, aka they go where you want them to. By presetting the functions to one of the aforementioned possibilities, you can keep things going even when you are not picking up the phone.

Do Not Disturb (and more) in MightyСall

This feature has several sub-features. Some of these include:

• Disconnect: This is when you want to simply shut the call down. You’re not interested in what callers have to say. When they call you, the call will automatically disconnect.
• Leave a voicemail: Here, you still want to hear from a person – but just not right now. This automatically has the caller leave a message at the sound of the beep, meaning you can listen to what they had to say at your leisure.
• Custom greeting for callers: You can also have a special greeting play for callers, informing them that you are currently not able to talk but that you may be in the future.

How to get the most out of DND feature

The feature can be incredibly helpful, use it in sync with other features to get all the extra mileage out of it. So here are just a few ways to squeeze more juice out of this orange:

• Make Informative Messages: If you have your callers listen to a message, make it useful! Inform them of sales or new hours. If you’ll be back to talk soon, tell them when you’ll be back.
• Do Not Overuse It: If you use this mode constantly, people may just give up on calling you altogether, so turn off DND from time to time. Be sure that you use it strategically instead of just constantly – sometimes in business, you have to talk even when you really don’t feel like it.
• Feel Free to Disconnect: With that said, remember that this is your device. If you do not want calls or messages to listen to, that’s why the mode is there. Don’t be afraid to simply make it so calls just drop entirely if you simply do not have the time, resources, or patience to deal with new calls right now.

How to configure and customize the Do Not Disturb status in MightyCall

Play a Message and Disconnect

So you want to inform callers that you are not able to speak, and then you want to automatically end the call. Here’s how to go about doing it:

1. Start in the MightyCall web console.
2. Click on the 3 dots next to your name on the top right. It will open up a drop-down menu.
3. On the drop-down, click on “Settings”. This will open a new page.
4. On this page, click on “Answering Rules”.
5. Under DND, click the on the gear icon next to the play icon.
6. From the pop-up that appears, select the message you would like to play. If none suits you, click one of the three different green buttons to upload and/or record a new message. When you’ve picked one, select “Choose”.
7. Next, click on the dots in the top right of the blue box under the play icon. Then, select “Disconnect”.
8. When you’re done, be sure to hit the “Save changes” button below.

Play a message and have the caller leave one too

So you want to inform callers that you are not able to speak but now, you want them to leave a message. No problem:

1. Start in the Settings section that we were in, from the instructions above.
2. Click on the dots in the top right of the blue box under the play icon. Then, select “Leave Voicemail”. The callers will hear your voicemail greeting and will be able to leave a message for you.
3. Be sure to hit the “Save changes” button below.

Why use DND on your phone?

No longer worry about missing an important call

So you know that an important call is coming in *sometime* today – but you have no idea what time it’s actually happening. If you turn on the mode, you turn the tables by making sure that it’s irrelevant whether you miss the call. The person can be induced to leave a message, and as a result you can hear whatever it is they had to say.

No longer interrupt important meetings

Nothing is more mortifying than sitting in a meeting when someone is talking, just to hear a phone start to go off – and it turns out that it’s yours. Business nightmare! But with Do Not Disturb mode, this is a thing of the past – your phone will *never* go off in a meeting again because it literally cannot! You simply disconnect the caller, or listen to their message later.

For when you have busy days

You’re running around like mad at your business – lots of customers, lots of meetings. Maybe no one can man the phone, or even if you work alone, maybe you can’t. If you’re starting to get overwhelmed – or your employees are – simply switch the status on to show that you are busy and proverbially lift the phone off the receiver for a bit, so you can focus on what you have to do now. Being able to focus on what you’re doing right at this very minute, instead of listening for an endlessly ringing phone, can be critical.

You do not want to work right now

Maybe it’s your break, or you have to step away from business for a moment. Maybe you simply just do not want to come to the phone right now, under any circumstances. For those moments, Simply put your phone on, it will help you not to pay attention to what the world is trying to throw at you at that given moment and let you take a few minutes for yourself. You’ll probably end up working more efficiently that way anyway.

Use case

For example, during your working hours, your status is set to “Available” so that you can accept calls. However, you know that you have some meetings during the day, so manually changing your status ensures you will not be distracted. Plus, you will still be able to get back to your customers if they leave a voicemail while you are unavailable. Also, you can always see your teammates’ statuses in the “Team” section.

Turn on Do Not Disturb on landline phones

If you need to apply DND on your landline manually, without using MightyCall’s business feature, here’s how. For mobile devices, see the info below.

Most landline phone systems operate similarly, though depending on your provider, switching to the Do Not Disturb status may require other steps. Generally speaking, however, the process is extremely simple, and most landlines have access to this feature.

To activate Do Not Disturb, simply dial *78. To deactivate Do Not Disturb, dial *79.

How to activate DND on smartphones

Turning on the status on your phone may be a slightly different process depending on your model and make (though they are generally very similar). If you have MightyCall mobile app, the process is very straightforward.

How to turn on Do Not Disturb on iPhone

On iPhones, the mode is under the Focus setting. To turn this on or off:

1. Head to Settings or swipe down from the top of your screen to open the Control Center.
2. Tap on the Do Not Disturb feature. You can also change specific settings for it (things like how long it should be on, and if you want any exceptions to be made).
3. It is important to note that, depending on your iOS, this mode may either not exist or be dramatically different.

How to turn on DND on Android

Android devices are made by many different companies, which means that models may have wildly different ways of turning on this mode, and system UI’s will vary. But generally speaking, to use DND on your mobile phone:

1. Head to the Control Center. This can be done by swiping down from the top of the screen, but for some devices, it’s in Settings.
2. Tap on the DND phone icon. This symbol can vary depending on your model, so you might want to check your phone manual to know for sure if you are uncertain.

Helpful terms to Know about DND mode

• Redirect: Redirecting a call means sending the call from your phone to someone else’s. It’s easier if you think of your phone sort of receiving a package but stamping a new address on it and telling the postman to send the package to the new address instead.
• VoIP: What ties the entire system together is VoIP – Voice over internet protocol. It’s what enables you to control your entire virtual phone system, from your presence indicator down to where your calls go, over the internet and on your internet-connected devices.
• Available: When your status is set to Available, it means that you can receive personal and business calls. Depending on your system, your coworkers might also see that you are ready to take calls.
• SMS: SMS is a famous acronym, but not many people know what it stands for: Short Messaging Service. Nowadays, we mostly call it texting, but both mean the same thing ultimately.

Ready to start using DND?

So, what is DND? It’s a feature which allows you to effortlessly deflect calls in a way which lets you get back to them when you have time so that you can run your business the way you want to.

Do Not Disturb is key for the modern and busy business person. But it’s not the only feature you need. You need world-class reliability, 24/7 security, a dedicated support staff, and dozens of other carefully designed features. You don’t just need a business phone system with a presence indicator – you need MightyCall. So why not start today?