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MightyCall Blog

Progressive Dialer vs. Predictive Dialer: Know the Difference and Choose the Best For Your CampaignsProgressive Dialer vs. Predictive Dialer: Know the Difference and Choose the Best For Your Campaigns
Progressive Dialer vs. Predictive Dialer: Know the Difference and Choose the Best For Your Campaigns

Progressive Dialer vs. Predictive Dialer: Know the Difference and Choose the Best For Your Campaigns

Kat
Kat  Barannikova

Are you looking to improve your call center’s performance but not sure which dialing technology to choose? Call centers rely heavily on advanced dialing technologies to improve their operations. Understanding the differences between progressive...

Preview Dialer vs. Predictive Dialer: Know the Difference and Choose the Best For Your CampaignsPreview Dialer vs. Predictive Dialer: Know the Difference and Choose the Best For Your Campaigns
Preview Dialer vs. Predictive Dialer: Know the Difference and Choose the Best For Your Campaigns

Preview Dialer vs. Predictive Dialer: Know the Difference and Choose the Best For Your Campaigns

Kat
Kat  Barannikova

When managing a call center, selecting the appropriate tool for making phone calls can significantly influence your team’s effectiveness. Preview dialers and predictive dialers are two common options, each suited to different operational needs....

Call Center Outsourcing: Pros, Cons and Best Practices to Boost Your Customer ServiceCall Center Outsourcing: Pros, Cons and Best Practices to Boost Your Customer Service
Call Center Outsourcing: Pros, Cons and Best Practices to Boost Your Customer Service

Call Center Outsourcing: Pros, Cons and Best Practices to Boost Your Customer Service

Kat
Kat  Barannikova

Call center outsourcing offers businesses an opportunity to improve client service and manage costs by tapping into external expertise and advanced technology. However, it also comes with challenges, including potential issues with service quality an...

MightyCall Has Been Named to the U.S. Chamber of Commerce’s CO—100MightyCall Has Been Named to the U.S. Chamber of Commerce’s CO—100
MightyCall Has Been Named to the U.S. Chamber of Commerce’s CO—100

MightyCall Has Been Named to the U.S. Chamber of Commerce’s CO—100

Anthony
Anthony  Constantini

Each year, the U.S. Chamber of Commerce releases the CO—100, their list of the top 100 American small and mid-sized businesses – and we’re honored to say MightyCall has been selected as one of them! As a cloud-based call center software provide...

Call Center Compliance and Regulations: Customer Service Standards ExplainedCall Center Compliance and Regulations: Customer Service Standards Explained
Call Center Compliance and Regulations: Customer Service Standards Explained

Call Center Compliance and Regulations: Customer Service Standards Explained

Kat
Kat  Barannikova

Ensuring compliance in call centers is now more crucial than ever. A wrong move can not only destroy your company’s reputation, but also result in excruciating fines. This article explores key aspects of call center compliance including the vital rol...