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Have you ever selected 2 to talk to sales, or pressed 3 to select an option? Then you’ve encountered call center IVR, one of the most helpful communication tools available to modern businesses. With IVR, businesses of all sizes can dramatically increase their level of customer support while decreasing operational costs. Curious how it all…
In today’s fast-paced digital world, virtual assistants need the best tools to stay organized, effective, and productive. This list of top virtual assistant tools covers everything from task management and time tracking to communication and project collaboration. Whether you’re a seasoned VA or just starting out, these tools will help you stay on top of…
MightyCall is excited to introduce our latest auto dialer mode: the predictive dialer. This tool is here to make your call center work smarter, not harder, by automating how you make calls. It’s all about helping your team handle more calls with less effort. What is a predictive dialer? A predictive dialer is an advanced…
Ensure your automated phone menu helps your customers, instead of infurates them!
Ever wondered what separates a great customer experience from a frustrating one? It often comes down to business call handling. This article dives into the essential elements of managing business calls, offering best practices and key skills to help with your customer service game. Whether you’re a small business owner or managing a large call…
This summer, MightyCall is basking in the glow of several G2 Summer 2024 Awards. Our dedication to delivering customizable and powerful VoIP and Call Center solutions has been recognized once again, affirming our leadership in communication technology for businesses across the Americas. High performer – contact center MightyCall has been named a High Performer in…
A modern virtual office phone system can improve the way you do business. By choosing to take your business into the future, you can make things easier for your customers, your agents, and yourself! Find out the best options for your business in our list of definitive rankings. The article covers: What is a virtual…
As your call center operations grow and expand, so should your toolkit. By automating the process of making outbound calls, call center dialers can simplify operations, reduce manual workload, and improve overall customer interaction. In this article, we will explore what a call center dialer is, how it works, and the various types available. What…
