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Are you looking to improve your call center’s performance but not sure which dialing technology to choose? Call centers rely heavily on advanced dialing technologies to improve their operations. Understanding the differences between progressive...
When managing a call center, selecting the appropriate tool for making phone calls can significantly influence your team’s effectiveness. Preview dialers and predictive dialers are two common options, each suited to different operational needs....
Setting up communication for your call center? You should consider phone trees, as they help connect businesses with their customers by directing calls to the right place quickly and easily. Here you will find simple tips for using telephone trees al...
Call center outsourcing offers businesses an opportunity to improve client service and manage costs by tapping into external expertise and advanced technology. However, it also comes with challenges, including potential issues with service quality an...
Cold calling remains a cornerstone technique in many sales strategies. It serves as a direct approach to engage potential customers and generate new leads. The personalized nature of a phone call can break through the noise. It is a time-proven tool ...
Each year, the U.S. Chamber of Commerce releases the CO—100, their list of the top 100 American small and mid-sized businesses – and we’re honored to say MightyCall has been selected as one of them! As a cloud-based call center software provide...
Ensuring compliance in call centers is now more crucial than ever. A wrong move can not only destroy your company’s reputation, but also result in excruciating fines. This article explores key aspects of call center compliance including the vital rol...
A dropped call can be immensely frustrating, whether it is a call to your friend, coworker, or client. But if you run a business, consistently this problem can be more than just frustrating: if it repeats, it can significantly impact your bottom line...
