IVR in Call Centers and Contact Centers: What Is It, How It Works & What are Best Practices to Use?
Have you ever selected 2 to talk to sales, or pressed 3 to select an option? Then you’ve encountered call center IVR, one of the most helpful communication tools available to modern businesses. With IVR, businesses of all sizes can dramatically increase their level of customer support while decreasing operational costs. Curious how it all…