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MightyCall Blog

Kat
Kat Barannikova

IVR in Call Centers and Contact Centers: What Is It, How It Works & What are Best Practices to Use?

Kat
Kat Barannikova

Have you ever selected 2 to talk to sales, or pressed 3 to select an option? Then you’ve encountered call center IVR, one of the most helpful communication tools available to modern businesses. With IVR, businesses of all sizes can dramatically increase their level of customer support while decreasing operational costs. Curious how it all…

MightyCall IVR
Kat
Kat Barannikova

Top 36 Virtual Assistant Tools & Software for Productivity, Task Management, Time Tracking, and More

Kat
Kat Barannikova

In today’s fast-paced digital world, virtual assistants need the best tools to stay organized, effective, and productive. This list of top virtual assistant tools covers everything from task management and time tracking to communication and project collaboration. Whether you’re a seasoned VA or just starting out, these tools will help you stay on top of…

Kat
Kat Barannikova

Call Handling: Definition, Best Practices & Skills for Better Customer Service

Kat
Kat Barannikova

Ever wondered what separates a great customer experience from a frustrating one? It often comes down to business call handling. This article dives into the essential elements of managing business calls, offering best practices and key skills to help with your customer service game. Whether you’re a small business owner or managing a large call…

Call handling
Kat
Kat Barannikova

Call Center Dialers: How to Choose Best Software Type for Outbound Calling?

Kat
Kat Barannikova

As your call center operations grow and expand, so should your toolkit. By automating the process of making outbound calls, call center dialers can simplify operations, reduce manual workload, and improve overall customer interaction. In this article, we will explore what a call center dialer is, how it works, and the various types available. What…

Dialer in Call Center