Tech software for business communications is constantly changing and evolving. However, certain industry gold standards are considered a benchmark by every serious business. This article explores the differences, advantages, and setup processes of Vo...
IVR best practices include: 1. Embrace simplicity, 2. Prioritize service reliability, 3. Maintain a consistent brand voice, 4. Keep messages brief, etc. Read on to know more!
When deciding on a phone system for your call center, the importance of one factor cannot be overstated: the range of available features. Using the right features well can supercharge your business and increase your capacity for success. When combine...
Choosing the best call center monitoring system is essential for improving overall operations. This article explores top-rated solutions that can help you analyze communication quality, train agents, and ensure compliance with regulations. Discover h...
In today’s fast-paced business environment, delays are not an option. With rapid communication methods and instant information access, customers expect immediate responses. Implementing IVR software ensures your customers aren’t left wait...
MightyCall is excited to announce the release of High-availability Seamless Redundancy Infrastructure — a major infrastructure update that guarantees uninterrupted call service, even during the busiest periods. What Is High-availability Seamless Redu...
In today’s quick and competitive business world, having an effective call management system isn’t just a convenience—it’s a necessity. These systems go far beyond simply handling incoming and outgoing calls. They are powerful solutions that easily in...
Starting a small business is exciting and scary, but sharing your product with the world is a beautiful opportunity. It is natural that you want to get it just right. There are so many things running through your mind: goals, strategy, how to organiz...
Selecting the right area code can be a strategic decision that enhances your business’s image and connectivity. In the United States, certain area codes are not just numbers—they’re symbols of prestige and hubs of economic activity. This ...
The market is oversaturated with dozens of VoIP vendors, and it seems impossible to have an adequate look at them all, let alone find the best VoIP service. Virtual phones are becoming more and more prevalent, so the need to find the perfect one is e...
Discover the essentials of call center coaching, including agent training techniques, practical tips, and how MightyCall's call monitoring features can help.
While it’s convenient “lite” VoIP software for personal use, using Google Voice for business is like putting a foot into the wrong shoe: you can pretend it fits, but not for long.
Considering how competitive the business landscape is and always has been, it’s incredibly important to have highly skilled call center agents. That’s why we welcome you to this detailed guide to contact center training. This guide covers everything ...
You’re in search of a VoIP phone system for your business, right? It’s a smart move. VoIP phone systems represent the forefront of business communication technology, skillfully blending the reliability of traditional services with the exp...
63% of high-growth companies use hybrid work models. Here's how to improve yours in 2023.
There’s plenty of software designed to help you attend to the nitty gritty so you can get your hands dirty doing what you do best.
What toll-free codes are available in the USA and when do you need one for your business?
Toll-free numbers in Canada: are they easy to buy, and could having a toll free number potentially help your business?
Need a business voicemail script for any occasion or a voicemail greeting you can download here and now? Here is your go-to guide.
A phone extension is a short internal number assigned to an employee, a project team, or a department of your main business number.
