Virtual Phone Number for Business: Best Services to Get One
In a world gone virtual, one of the most 'real' helpers a business can get is a virtual phone number.
7 Types of Sales Tools You Must Know
Seven types of sales tools that are best poised to make it in 2024 and the coming years.
Outbound Lead Generation: Key Strategies & Techniques to Grow Fast
It is imperative for any business to attract a steady flow of potential customers. Without ongoing opportunities to pitch a product or service, sustaining revenue and growth becomes rather challenging. While inbound methods like content marketing and...
55 Best Business Voicemail Greetings (2025)
Need a business voicemail script for any occasion or a voicemail greeting you can download here and now? Here is your go-to guide.
Best Conference Calling Services in 2025
In this article, we’ll be talking about the best conference calling services for your business.
10 Best Softphones for Mac in 2025
Softphone apps are used across all devices to make and receive phone calls without having to use a physical SIM card. As a loyal Macintosh user, you’ve got to be wondering: What is the best softphone app for Mac? In this article, you will find out wh...
15 Best Softphone Apps for Business in 2025
Our new list of best softphones for Windows with a detailed look at features, user ratings, and pricing.
Phone Extensions: Get All Your Questions Answered
A phone extension is a short internal number assigned to an employee, a project team, or a department of your main business number.
Best Customer Service Software for Better Management & Support
We asked small business owners across the U.S. to recommend their favorite mobile CRM apps. Here's what we discovered!
Save agents’ time with Answering Machine Detection
We’re excited to announce the launch of our latest call center feature: Answering Machine Detection (AMD). This feature is designed to save your team time by automatically identifying and disconnecting calls to answering machines and voicemail, ensur...
MightyCall’s 2024 Highlights
As we look back at an exciting year of innovations, MightyCall is proud to highlight a suite of new features and tools released in 2024 and designed to help SMB call centers: Auto Dialers Enhanced Reporting, Desktop App, AI-Powered Agent Support, Ind...
How to Set Up Progressive Dialer to Make Campaigns Move Faster?
By installing the progressive dialer, you keep your call campaign train rolling with a constant stream of calls and engaged agents. Navigation: What is progressive dialing? How to set up a progressive dialer? Limitations Best practices for setting up...
How to Set Up Preview Dialer to Maximize Outbound Campaign Potential?
By setting up preview calling, you are putting more power into your agents’ hands, allowing them to personalize the calls they’re about to make while still automating the process. Navigation: What is preview dialing? How to set up a preview dialer? L...
December releases for better team management with MightyCall
Effective team management is at the heart of every successful call center. With MightyCall’s latest updates, call centers can take team oversight and productivity to the next level. Supervisors now have the tools to monitor real-time and historical d...
Call Center Monitoring: Tools, Technologies, and Best Practices to Enhance Your Customer Service
Call center monitoring continuously evaluates interactions between agents and customers to meet service standards and exceed customer expectations. Monitoring helps organizations identify areas for improvement, provide thorough staff training, and ul...
Phone Etiquette: Tips for Proper Call Handling
Our guide to small business phone etiquette tells you exactly what to say when you answer the phone.
