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    Dial-by-name directories are exactly what it sounds like. Instead of having people’s numbers memorized (a tricky thing nowadays), you simple put in the person’s first or last name to call them.

    How it works

    Dial-by-name, one of dozens of free features MightyCall offers, allows your callers to enter the first several letters of the name of the person they want to call.

    The dial-by-name auto attendant checks for the validity of the information entered, and if it finds a matching name within the system, lets you connect to them with the # key. If you already know the person’s name, you can even bypass the auto-attendant completely.

    If what you type in is incorrect, the system will let you know that name isn’t in the system and you will press the * key to try again.

    The benefits of dial-by-name

    Your callers can find you more easily, but that’s not all! Other benefits dial-by-name has to offer:

    • You can set up a complete directory of all your employees for better organization
    • The auto attendant serves as an assistant to facilitate calls without bothering staff
    • You can select the extensions you want to be in your directory, and you can restrict access to staff you don’t want receiving calls.
    • You can set the search by first or last names, depending on which is easier for callers to find your employees.

    Setting up the directory

    Before you can start using the dial-by-name, you need to set up the directory.

    Luckily, doing this is pretty easy. Just follow these steps:

    • First, your extensions should be properly set. You can learn about setting extensions and managing groups here.
    • Set the letter combinations or names you want your callers to find you with.
    • Make sure to match your extension with the desired letters on the keypad.

    dial by name

    Enabling the Dial-By-Name Feature

    To do this, go to your profile and do the following:

    • Click on the “Additional Settings” tab and enable ‘dial-by-name’.
    • You can add a personal greeting by going to “Greetings & Media”, then going to “upload your greeting”.

    dial by name

    • After that, head to the ‘Configure Call Flows’ section.

    If there are different users and you wish to enable or disable this feature for each one of them, go to the Team section and click on “edit user”.

    You’ll see this feature on the Personal Settings screen. Note that before a user can enable this feature, they must record a custom greeting that says their name.

    To upload a custom greeting (or record it directly via a phone), go to the Greeting section. You can then select from your recorded/uploaded greetings via the drop-down menu. Enabling the Dial-By-Name feature, of course, allows customers to reach you just by typing your name.

    Configuring Call Flows with dial-by-name

    As mentioned before, your call flows need to be set for the dial-by-name to be effective. A call flow is simply a road map to how calls will be handled from the moment they enter the phone system through the last second of the call. Follow these steps to add a call flow with the dial-by-name option:

    • Go to the Configure Call Flows screen and click on the ‘new flow’ tab or edit the current call flow.
    • Define basic conditions including the business number(s), the caller number(s), and the time of the call.
    • Choose a primary greeting for when the call is connected. You can use a default or custom recording.
    • Select the “Dial by Name” option.
    • Press “Save changes.”

    dial by name

    You can edit your directory whenever you want, determining who gets access to which employee and who doesn’t. You can also change the names at any time or tweak the information your auto attendant gives callers.

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    “I love that I can set up my business hours and
    receive calls only during those hours.
    I like that I’ve been able to keep business and personal separate.”

    Sandra Balzola. Red Sand Studios, LLC.

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    “When we drive out and about my wife can still take customer service calls, take orders, all while we’re driving across Indiana. Having MightyCall has given us total freedom.”

    Mitch Rezman. Vice President, Windy City Parrot

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    “MightyCall saves us up to six times what it costs us.
    That’s a no-brainer for me.”

    Will Schinagl. Simple Stroller Rental

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    “Cannot go wrong with this service. We've been using them for over a year. The system has eliminated all robo calls.”

    Varga Gulshani. Elegant Painting

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    Do you have a mobile app?

    Do you support all SIP phones? How to connect SIP?

    Can I customize the voicemail greeting?

    Yes, you can either record your own greeting or download something from your computer.
    The maximum file size is 10Mb.

    Do you provide voicemail to text transcription?

    Yes, voicemail to text transcription is available on the Standard and Ultimate plans. You can read voicemails in the mobile app or in the webpanel.
    Voicemail transcriptions are also automatically sent to your email.
    More information about voicemail transcription is here:

    Can I export my call log history?

    Yes, call export is possible in 2 formats: xls and csv.

    Is there a limit on the number of calls that I can record?

    No. our call recording feature is connected to your MightyCall Cloud, so you can record all your calls without worrying about storage space.
    Call recording is included in our Standard and Ultimate plans.

    Can I set up business hours using your service?

    Do you provide an option to block callers?

    Do you offer some sort of dashboard to monitor my team performance?

    Yes, the dashboard and corresponding statistics are available in all our plans.
    MightyCall shows you the 5 most essential statistics of your business in the Key.
    Performance Indicators and Volume sections:

    • Connected vs. Missed Calls Report
    • Average Speed of Answer & Average Talk Time Report
    • Incoming & Outgoing Calls Report
    • Internal Calls Report
    • Voicemails report

    More information about the dashboard is here: https://www.mightycall.com/features/performance-reports/

    How difficult is it to set-up the system?

    Because MightyCall doesn`t require any hardware or technical installation, it honestly is not terribly difficult. There are a lot of options to alter once you log in, but if you have experience using any CRMs or phone systems, choosing how you want it to run shouldn`t take more than 5-10 minutes.

    If you don`t have any experience with this kind of software, we offer quick live onboarding to help walk you through setup and maximize the settings for your business needs. If you`re hesitant at all about setup once you look at the system, we suggest opting for live onboarding to make the experience easier.

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