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Make lasting first impressions with IVR, custom greetings and a variety of numbers--local, toll-free, and vanity--to choose from
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"Many hands make light work" is especially true thanks to collaborative features to help staff work together to handle customer requests
Set custom personal and company greetings for different callers and situations.
Why bother with custom greetings?
If you want to make a good first impression, custom greetings are a fantastic yet simple way to starting off on the right foot with your clients. Greetings aren’t one-size-fits-all either, as you can use different greetings depending on who the caller is and when the call comes in.
Additionally, setting up a professional call menu (Press ‘1’ for Sales, Press ‘2’ for Support, etc.) will make your client calls more efficient. But you don’t have to trade personalization for efficiency the way big businesses often do, because all of the call routes in your system can have their own custom messages.
Recording a custom greeting
- On the MightyCall dashboard, go to ‘Settings’ & then ‘Configure Call Flows’
- Click the ‘Greeting’ Box
- From there you can upload an audio file from your computer or record a new greeting with your phone
- Make sure to save the changes and hit ‘OK’
Once you’ve done that, you can control your greetings straight from the ‘Settings’ page.
The business value of custom greetings
MightyCall’s custom greeting system lets you stay on top of things. You can use different greetings for different callers as well as for different steps within your call flow—for voicemail, waiting to be connected to a specific extension, after business hours, etc.
This variety ensures that your caller’s experience feels authentic and organized.
Beyond that, whether you have a small store in your area or are building online business that fills a certain niche, this is a critical chance for you to inject some personality into the business. Customers will recognize this, and hopefully, come away with more distinct and positive views of your company.
Another feature that runs in tandem with custom greetings is music on hold. This is the feature that plays selectable music for callers in case a company’s phone lines are all busy. The stats regularly affirm that music on hold increases the amount of time people are willing to wait, giving you more sales opportunities.
Using music on hold and ringback tones
Beyond the basic value, MightyCall allows you to use your own Music on Hold and Ringback Tones.
Our Music on Hold option lets you customize the music callers hear when they’re on hold during a call or in a call queue. Hopefully this means callers don’t have to suffer through the same jingles and songs they’ve experienced calling big businesses.
A Ringback Tone is an indicator that a caller hears while the call is being placed. This essentially lets them know that they haven’t yet been connected or disconnected.
To change either, follow these steps:
- Go to your MightyCall Profile
- Open the ‘Greetings & Media’ section
- To change your hold music or ringback tone, click the ‘Add Greeting’ button and choose what you like
- Save your changes
Maximize your greetings
Want a special touch for your customers? MightyCall’s Ultimate plan includes a professional voice studio greeting so you’ll make the best first impression possible. That means no suffering through 50 takes of a single sentence—let the professionals handle the voice work and you handle the business transactions that are sure to follow.
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