MightyCall has several customers that work in education, one of the industries we are proudest to serve. One such customer we want to highlight in this article is the Maestro Musicians Academy in the great state of Massachusetts. They’ve been with MightyCall for over 6 months now, so we asked Daniel Broniatowski, their Artistic Director, to tell us about the company’s experience and growth during that time.
Why Maestro Musicians Academy needed a phone system
The main reason many organizations seek out a business phone system is to route business calls to their staff’s personal cell phones, which saves companies money on bulky desk phones and makes it more convenient for workers to take calls from anywhere. For Maestro Musicians Academy, this was a necessity, as Daniel says:
We needed a way to port a business number to my cell phone since we don’t have a dedicated admin space in our school. We use our two numbers (one per location) which is great because now I don’t need to give my cell phone number to clients. I wanted to disassociate my personal number from my clients.
Caller ID setup
In a world with ever-increasing spam and robocalls, privacy is very important. Being able to protect your personal number without losing business phone functionality is one of the biggest conveniences VoIP brings users. Even better? With Caller ID features a key part of every MightyCall plan, you can use both numbers on your phone and still know exactly what calls are for business and what calls are for your outside life.
Routing 2 school calls to 1 cell phone
Variety is the spice of life, and many businesses have complex communication processes set up that they warrant multiple phone numbers. MightyCall has embraced this, always offering multiple numbers on all our plans.
You’d think a small business might have trouble juggling multiple numbers, but call routing rules makes it simple.
We actually have two numbers – one per location. We route both to my cell. I like that we have two numbers included in the plan.
With calling features like the previously mentioned Caller ID to easily notify you what’s a business call and what business number a call is from, as well as business hours, most people could route multiple numbers to their phone and be able to provide excellent customer service.
How do business hours play a role in that? Well, with smart call routing and customizable greetings to relay important messages to clients, you can ensure calls from multiple numbers get through to you when your business is open and get routed to other staff or voicemails when your business is closed. That means matters get dealt with during the work day and workers can maintain a work-life balance without having customer communications suffer.
Why MightyCall
Daniel was looking for a system that offered flexibility, functionality, and didn’t require a big budget. After cycling through a few contenders, they landed on MightyCall.
We tried other services in the past, like Skype, which routed numbers to my cell phone, but we didn’t have the ability to make outgoing calls with these same numbers. This is a big game changer because I now no longer need to give clients access to my cell number. To my knowledge, no other services could accomplish this.
Here at MightyCall, we routinely hear that price is a standout feature for us. Our plans typically provide the same amount of features as competitors, but at a lower price point.
Mightycall was the cheapest service with the most features.
Additional MightyCall features
Call routing is the core, but our SMS functionality is also incredibly helpful for many businesses, including Maestro Musician Academy, which can send out SMS and notifications to let a large group of students know about sudden changes in the school or anything else they see fit.
Since all the users have access to your company SMS history, it’s easy to keep track of things and communicate with customers and students in a way that’s convenient for everyone.
Mightycall has been an overall good experience. It works well and allows me to send texts from a virtual business number which is also a bonus.
It’s this level of accessibility that has Daniel and the team thrilled with how their business phone system has developed over the past 6 months.
Conclusion
Many small and medium sized businesses spend months searching for the right business phone system. Getting one that has the features you need, a good price, and is reliable with call quality can be challenging.
Luckily for Maestro Musicians Academy and thousands of other businesses, MightyCall brings crystal clear call quality and dozens of useful features to the market at a below average price.
Why do we do it? Because helping businesses is our passion.
