Features

Everything you need from a business phone without the fluff

User extensions

    Every MightyCall plan offers unlimited users and phone extensions.

    User status shows if a user is currently available for calls, out of reach or on the call.

    Add users to your team for free so every user gets an extension.

    Create user groups to direct calls to the right specialists.

    What is a phone extension?

    An extension is a short internal number assigned to an employee, a project team, or a department of your main business number. If someone calls your number looking for a specific worker or with a specific need, they can automatically be routed to the appropriate place.

    Since MightyCall uses cloud technology, we are able to offer every customer unlimited extensions to accommodate any sized business. It’s as easy as an admin sending a system invite to their staff and setting a phone extension number for them.

     

    How extensions work

    Extensions are just a mechanism to save callers’ time by getting them to the person they need faster.

    If a customer calls your business needing to talk to Jeff, for example, they will be given a quick call directory. They can enter Jeff’s extension immediately to talk to him, and the MightyCall phone system will forward this call to every device connected to Jeff– his cell or desk phone numbers, web phones, and the MightyCall mobile app.

    All these devices ring, either simultaneously or in sequence, until the call is answered.

    If a customer enters a group extension, such as to a sales team, MightyCall distributes this call among the sales team members through one of 4 available algorithms you can choose between:

    • simultaneous
    • round-robin (circular)
    • sequential (by qualification)
    • freest first.

    Multiple Phone Extensions

    Business benefits of extensions

    User extensions are a great feature for any business phone system. That’s probably why most VoIP companies charge you by the number of users you have, as they recognize this as an essential element to business communications and simultaneously, a way to make money.

    At MightyCall, all of our plans have unlimited user extensions as a free feature, because we know that bringing all of your employees into the loop shouldn’t run up your costs. That means every staff member can have their own extension, making everyone more capable of handling their own work responsibilities.

    You can assign a staff member both their own extension and include them in a group extension (such as sales, service, etc.) to better maximize their time. That means they’ll be on the clock, ready for any call, and easily available to customers they’ve previously interacted with, to more smoothly create bonds between the business and the individual.

    This also translates to better business scalability, as you can add or subtract extensions as you see fit without needing to contact your business phone provider as your business grows.

    Multiple Phone Extensions

    Some typical uses for extensions

    Having extensions is particularly important for a phone system with several users. You can accomplish many things easily, such as:

    • Connecting callers and specific employees more efficiently
    • Improving your company’s internal communications: you can call or transfer a call to a co-worker by putting in a short internal number. These transfers are especially important when you have employees working in the field or remotely.
    • Making communication with remote employees cheaper and more convenient: you can create remote sales, service, or engineer teams with common extensions for better customer service without the need for expensive office space.
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    “I love that I can set up my business hours and
    receive calls only during those hours.
    I like that I’ve been able to keep business and personal separate.”

    Sandra Balzola. Red Sand Studios, LLC.

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    “When we drive out and about my wife can still take customer service calls, take orders, all while we’re driving across Indiana. Having MightyCall has given us total freedom.”

    Mitch Rezman. Vice President, Windy City Parrot

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    “MightyCall saves us up to six times what it costs us.
    That’s a no-brainer for me.”

    Will Schinagl. Simple Stroller Rental

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    “Cannot go wrong with this service. We've been using them for over a year. The system has eliminated all robo calls.”

    Varga Gulshani. Elegant Painting

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    FAQ

    Do you have a mobile app?

    Do you support all SIP phones? How to connect SIP?

    Can I customize the voicemail greeting?

    Yes, you can either record your own greeting or download something from your computer.
    The maximum file size is 10Mb.

    Do you provide voicemail to text transcription?

    Yes, voicemail to text transcription is available on the Standard and Ultimate plans. You can read voicemails in the mobile app or in the webpanel.
    Voicemail transcriptions are also automatically sent to your email.
    More information about voicemail transcription is here:
    https://www.mightycall.com/features/voicemail-voicemail-to-text/

    Can I export my call log history?

    Yes, call export is possible in 2 formats: xls and csv.

    Is there a limit on the number of calls that I can record?

    No. our call recording feature is connected to your MightyCall Cloud, so you can record all your calls without worrying about storage space.
    Call recording is included in our Standard and Ultimate plans.

    Can I set up business hours using your service?

    Do you provide an option to block callers?

    Do you offer some sort of dashboard to monitor my team performance?

    Yes, the dashboard and corresponding statistics are available in all our plans.
    MightyCall shows you the 5 most essential statistics of your business in the Key.
    Performance Indicators and Volume sections:

    • Connected vs. Missed Calls Report
    • Average Speed of Answer & Average Talk Time Report
    • Incoming & Outgoing Calls Report
    • Internal Calls Report
    • Voicemails report

    More information about the dashboard is here: https://www.mightycall.com/features/performance-reports/

    Get a guided look into how MightyCall works