Salesforce is the king of CRM. With over 33% of companies that implement Customer Relationship Management (CRM) services opting for Salesforce as their platform of choice, its multifunctionality and flexibility easily take the crown. Moreover, the platform is so scalable it serves both neighborhood startups and global corporations.
For MightyCall, direct integration with our customers’ favorite CRM platforms remains a top priority throughout 2022. We’ve previously told you about our direct HubSpot integration. And now, Salesforce users can enjoy MightyCall’s best communication features joined to the customer relationship management capabilities of Salesforce.
Key benefits of Salesforce
A lot more than a CRM tool, Salesforce is a central hub that connects sales, service, marketing, commerce, and IT teams with customers via a cloud-based platform. 150,000 businesses over the world trust the platform with their business growth.
Salesforce nurtures customer relationships from multiple perspectives. Surveys show that companies using it see:
- A 52% influx in lead volume
- A 34% rise in sales volume
- An average ROI of 50% after just a year of usage
- A 20% revenue increase on average
Salesforce is also home to AppExchange, a gigantic marketplace of extensions and apps designed to work with the service.
Key benefits of MightyCall
MightyCall is an award-winning phone system with business communication, team management, and digital integration features that are constantly upgraded in line with the latest tech developments and our customers’ feedback.
MightyCall’s professional phone system allows SMBs to:
- Keep business communications flexible, secure, and reliable
- Bring a new level of mobility to their business phone system
- Automate customer interactions through call menus, auto-attendant, voice-to-text, and call recordings
- Monitor and analyze team performance and calling patterns
- Integrate with external platforms
MightyCall and Salesforce: double the sales power
You may have already heard about MightyCall’s Zapier integration which connects the most popular CRM systems with MightyCall’s business phone system through Zapier. But now, MightyCall is teaming up with Salesforce directly, without third-party extensions.
MightyCall joined with Salesforce is all about automating processes and personalizing customer relationships. Here’s how:
- Click-to-call inside Salesforce – Have your call center agents make and receive calls in Salesforce without switching between apps.
- Automatically log calls – Each call you make or receive via your MightyCall number is tied to the Salesforce contact and logged. You can then view your entire communication history with that contact right in the CRM.
- View contact popups – When an incoming call is received, a contact card pops up with all the necessary information about the call. This makes follow-up simple, even if several agents attend to one customer.
Best of all, MightyCall customers don’t need to buy any add-ons or pay anything extra to experience the benefits of this integration. Setup is easy and we’re here to help.
Get started with MightyCall for Salesforce
MightyCall for Salesforce is available to all MightyCall users on Business and Enterprise plans, along with dozens of other communication features and integrations.
Learn how to enable the integration by yourself, or contact us at +1 (888) 256-8312 ext.2 or support@mightycall.com.
Just let us know that you want to connect your Salesforce and MightyCall accounts. We’ll help you set everything up for free, so you can start using the joint force of both platforms today.
