MightyCall is celebrating the release of a Call Center solution designed specifically to suit your company’s business communication needs. Its flexible and customizable settings will allow you to seamlessly integrate it into your workflow and ecosystem. With its launch scheduled for this June, this product is set to revolutionize the industry.
Call center your way:
Bringing over 20 years of experience in virtual telephony to the table, MightyCall is a leader in the field of virtual telephony. Now, we’re setting our sights on call centers, with the goal to make call center communication feel effortless.
What’s new:
The MightyCall Call Center comes loaded with an innovative suite of features, specifically designed to meet the unique needs of call centers managing virtual communications.
Key features include:
- Supervisor Workspace: A designated area for supervisors to manage and overview call center operations.
- Agent Report: Detailed reports on agents’ performance to facilitate analysis and improvement.
- Call Transfers, Tracking, and Notes: Manage calls efficiently with easy transfer capabilities, call tracking for performance analysis, and call note-taking for record-keeping.
- Live Call Monitoring: Empower supervisors to provide real-time feedback, monitor call quality, and take over calls when necessary:
- Call Listening – in which a supervisor listens in on a live call without interfering, takes notes and provides feedback later.
- Call Barging – in which a supervisor jumps into the on-going call to help a struggling agent and talks directly to the customer.
- Call Recording – this method does not involve real-time monitoring. Calls are recorded for review at a later time.
- Call Whispering – in which a supervisor talks directly to an agent during a call without the customer’s knowledge.
- Call Intercept – when the agent is disconnected from the call, and the supervisor takes over the conversation directly with the customer.
Trends you will recognize
The MightyCall Call Center will contain the same features as our base product, MightyCall, but with additional call center functionality:
| Core | Pro |
|---|---|
| Advanced business phone system | Intelligent cloud call center |
| $15 user/mo, billed annually | $20 user/mo, billed annually |
| All advanced telephony features included | All Core features, plus: |
| Unlimited calling | Supervisor workspace |
| Unlimited messages | Live call monitoring |
| 2 business phone numbers | Analytics and reporting |
| Business communications | Dedicated account manager |
| Call management | |
| Agent workspace | |
| Roles & permissions | |
| Integrations & API access | |
| Live support |
Unwavering Customer Support:
Behind every great product is an even better support team. That’s one thing that doesn’t change with our new MightyCall Call Center solution. We’re committed to providing the same excellent standard of customer support that our users have come to expect from us. Our dedicated support team is always just a call or click away, ready to assist you with any questions, troubleshooting needs, or even just tips to get the most out of our product. With MightyCall, you’re never navigating the communication landscape alone. We’re with you, every step of the way.
See for yourself:
In the world of digital communication, one size definitely doesn’t fit all. That’s why we’re excited about our new MightyCall Call Center solution, designed with adaptability at its core. We understand that every business has unique needs and challenges, and our solution is built to be tailored to meet those exact requirements. With our customizable settings, you’re not just getting a new tool, but a versatile communication partner that aligns with your business goals. So, whether you’re aiming to streamline your workflow, better connect with customers, or enhance team collaboration, we are here to support you. Here’s to creating a communication solution that is uniquely yours.
