Music on Hold

What is this feature?

No one enjoys being on hold, but sometimes it’s unavoidable. With MightyCall’s Music on Hold, you can take full control of your customers’ calling experience and ensure they have a pleasant wait. Like Custom Greetings, this feature allows you to upload unique on-hold music to be used wherever in the call flow you’d like. A smooth jam, a marimba beat, a seasonal favorite- the choice is yours! Plus, you can change Music on Hold whenever you want so that repeat callers have something new to groove to while waiting.

Use Case

For example, you need to make a consultative call because the client is asking a question you don’t know the answer for, while you are speaking with a third party it would be nice to put some music on hold so that the customer doesn’t feel excluded by the silence. The same could apply if your customer is waiting in the call queue to connect to the next available operator.

Customer Review

Long time MightyCall user, better than all other alternatives. I like that it’s super easy to set up and maintain. We use it basically to tell our customers our hours of operation.

Justin,
Read the full review on Capterra