The plumbing industry is a great example of the type of business that combines office work with work in the field, which is usually the main reason for them to get a business phone system. Patriot Sewer Equipment & Repair, located in Riverside, California, has been using MightyCall for almost a year now.
Thomas Hlavac, the owner, agreed to talk with us about how MightyCall has been helping them deal with the challenge of keeping high standards for customer communications in such challenging conditions.
Calls on-the-go
I would say 60% of the staff work in the office and 40% in the field. We have a mobile repair truck and repair customers’ equipment at their facility. So, using the app on their phone allows [employees] to answer calls out in the field. We like MightyCall because we can use the phone system remotely with the available app
Thanks to our mobile app, your team doesn’t have to worry about being tethered to an office line. With a Virtual Phone Number, they won´t miss a single business call even if you are far from your office. All they need is a cell phone with a stable Wi-Fi connection and the MightyCall App installed on their phone.
Taking advantage of trying something new
Every team lead and business owner knows how difficult it is to add a new system to your company’s workflow, whether it’s a new CRM system, a sales integration, or a business phone system. Oftentimes businesses sacrifice opportunities by not looking at other software options and preferring to stay in their comfort zone instead of trying something new.
Hlavac didn’t want to limit his business’s needs when he realized his previous phone system didn’t have the best offer, which is why they decided to explore other options. That exploration eventually led them to MightyCall.
Another option we needed was call recording. To eliminate any miscommunication issues by reviewing call record history. The journal is one of the most important features too. It has all relevant call history information each day. I can easily skim through the journal and find out if a customer has been followed up with by another team member.
Call Recording is one of the essential VoIP features for businesses that want to be able to monitor calls and maintain business communications at a proper level. In case you have any discrepancies, the only thing you’ll have to do is to open the Journal, find the call you need and click play to hear what was actually said and what wasn’t.
This feature gives you the confidence to be as objective as possible and ensures you have proof in case you need it. Your text message history is also available in the Journal, so you can track all your customer interactions in one spot.
The backbone of a business line
Proper call routing is the number one thing a business should set up in order to be able to manage inbound calls properly. If you need to direct calls to the right person or department, the Call Flow is what you are looking for.
Hlavac mentioned this feature as among the most important ones he looked at in explaining why they ended up choosing MightyCall,
[Our] Prior phone system lacked the features we needed. We were in need of text messaging between clients. Having to use individual cell phones to text customers ended up not working well because only 1 individual team member had access to these texts. So following up with customers became a problem. We love the ability to set up multiple call forwarding options per team member.
Patriot Sewer Equipment & Repair has six people on the team using MightyCall, and now they can all be included in different call routing scenarios depending on the purpose and priorities. All six of them can also pick up phone calls from anywhere now, meaning double the flexibility, double the win for the team’s productivity.
Features included in the plan
Most customers who have had prior VoIP experience before joining MightyCall mention that our pricing is clear and great for its value–and it actually is, as we’ve tried hard to keep it that way. What’s more, all the core features for a well-functioning business line are included in our monthly payment plans, as you shouldn’t have to buy add-ons to get the most out of a business phone system.
When considering their entire buying process, Hlavac said,
We chose MightyCall because of the amount of features available and included in the plan: Journal feature showing call history, text messages, and call recordings.
With MightyCall, you get everything you need while paying below industry average and without having to get add-ons. By knowing your business’s needs, you’ll set it up for the best phone system to bring the most value to your company without unnecessary expenses.
Choose the right MightyCall plan for your business today, the same way Thomas Hlavac did for Patriot Sewer Equipment & Repair. He hasn’t regretted it and neither will you.
