As we look back at an exciting year of innovations, MightyCall is proud to highlight a suite of new features and tools released in 2024 and designed to help SMB call centers:
- Auto Dialers
- Enhanced Reporting,
- Desktop App,
- AI-Powered Agent Support,
- Industry Recognition
Auto Dialers: Making more calls in less time
Predictive Dialer:
Our Predictive Dialer uses algorithms to anticipate agent availability and customer answer rates. This ensures a near-constant flow of connected calls and reduced agent idle time.
Progressive Dialer:
The Progressive Dialer introduces a balanced approach that calls one number per available agent. This ensures a steady, predictable workflow without overwhelming agents, delivering a blend of efficiency and agent comfort.
Preview Dialer
The Preview Dialer offers a strategic balance between efficiency and personalized outreach. Before a call is placed, it provides agents with essential contact details, previous interaction history, and any relevant notes.
Scheduled Campaigns:
With Scheduled Campaigns, you have the flexibility to time outreach efforts when prospects are most responsive. Tailor call windows to specific time zones, business hours, or market segments to maximize results.
National Do Not Call Registry Integration:
Stay compliant and customer-friendly with Direct Integration with the National Do Not Call Registry. This automated feature helps protect your brand reputation and ensures adherence to regulations.
Additionally, you can upload your internal do not call list, making sure you don’t initiate unwanted calls by accident.
Reports: Deep insights for better decision-making
New Call Volume Report:
The Call Volume Report gives you a comprehensive snapshot of call activity, including peaks and patterns. Use these insights to optimize staffing, anticipate demand, and enhance overall responsiveness.
Campaign & Disposition Reports:
Our Campaign and Dispositions Reports help you monitor campaign performance and resolution outcomes. Quickly identify top-performing efforts and improvement areas to refine strategies on the fly.
Team Productivity Report:
With MightyCall’s Team Productivity Report, call center supervisors can monitor real-time and historical agent status data, offering a clear view of colleagues’ activities—who is online or offline—and detailed insights into how agents spend their time.
Agent Statuses:
Agent statuses in MightyCall show whether an agent is available to take calls. Supervisors can use default statuses like “Available” and “Do Not Disturb”. These statuses help supervisors track agent availability, set routing rules, and understand what agents are doing when they’re not on calls.
Desktop App on Windows
The MightyCall Desktop App consolidates all your communications— calls, texts, voicemail, and more—into a single interface right on your desktop. With its click-to-call feature, you can instantly dial numbers from any online resource, eliminating manual entry and boosting efficiency. Instead of juggling browser tabs, enjoy making every phone number clickable and ready to be dialed in literally a second.
Balto: The AI Supervisor Co-pilot
Our partnership with Balto brings real-time AI guidance to your frontline agents. Balto listens in and offers prompts to ensure compliance, best practices, and optimal messaging. It’s like having a personal coach for every agent, helping them navigate challenging calls with confidence.
Awards & Recognition: Validation of Our Vision
2024 has not only been a year of innovation, but also one of recognition:
- U.S. Chamber of Commerce CO—100: MightyCall was honored as one of America’s most innovative small businesses in this prestigious list. This recognition highlights our role in redefining call center solutions for SMBs, making advanced technology accessible to those who need it most.
- Inc. Power Partner Award: This award celebrates MightyCall’s ability to forge meaningful partnerships that drive success for our customers. It reflects our commitment to building trust and delivering value.
- G2 Best Software Awards: Ranked in the top 1% of global products, MightyCall’s inclusion in this list underscores our dedication to delivering innovative, high-quality solutions tailored to SMBs, as well as providing best-in-industry customer support.
Looking Ahead
We can’t wait to show you what’s next as we continue to innovate and perfect our features. We’re adding more call center features in 2025, such as Answering Machine Detection, Phone Number Reputation Tracker, Voicemail Drop, and many more.
As always, a genuine thank you to our customers, who have been so supportive all year. Thanks to you, we’re more determined than ever to turn MightyCall into the best call center software on the market!
