TellerWifi is a lot like its founder, Dan Ballantyne: it looks for what isn’t there and tries to make up for it. Ballantyne is full of ideas and constantly working, always on-the-go, always eager to see the puzzle piece which is missing and to re-create it. Likewise, TellerWiFi provides speedy internet service to parts of Colorado which may never have even had real internet before, much less high-speed connectivity. As he says,
What really motivates me is taking on a big challenge like that and being able to support people on the way through.
Throughout life, Dan’s inspiration has been to have a growing business that would change people’s lives while allowing a mobile lifestyle for himself. Using digital tools like MightyCall’s virtual phone system, he now communicates with customers and his team and he can do it from wherever he wants, he’s taking advantage of this,
So far, we’ve done business from four or five different countries by just loading up MightyCall over Wi-Fi, which worked out phenomenally.
With the ability to purchase numbers from anywhere in the country and an online service built around being as accessible as possible, MightyCall helped Ballantyne stay in touch with his valued clients,
When we interact with our customers, we’re very candid and open. In our business, it’s very easy to tell your customers it’s their fault, it’s their router, it’s their phone, etc. But when we say, ‘here’s what happened and here’s what we did to fix it,’ it builds a lot of credibility. We usually get notes back thanking us, saying it’s great service and they’re really excited about it.
Overall, Dan’s story demonstrates how to take the mindset of communicating with customers which is one of the key point of a successful business. So, go ahead and take the first step in starting your own hustle or growing your business.
