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Take a SIP of MightyCall’s New Trunking for Call Centers

Ever wanted to get SIP trunking for your business? MightyCall is excited to announce that now this option is available for our clients. Now you will be able to connect your Private Branch Exchange (PBX) system to the internet, instead of using traditional phone lines via MightyCall’s service.

How will it help my business?

Discover how our SIP trunking solution can transform help your business:

  1. High volume call handling: Call centers with high inbound and outbound call volumes benefit from SIP ability to handle multiple calls over a single trunk, enhancing call handling efficiency.
  2. Dynamic call capacity scaling: In peak seasons or promotional periods, it allows call centers to quickly scale up their call capacity without the need for additional physical lines and scale down just as easily when demand decreases.
  3. Enhanced call quality: Trunking can provide superior voice quality compared to traditional telephony, which is crucial for maintaining professional standards in customer interactions.
  4. Disaster recovery and business continuity: In case of local disruptions or disasters, trunking ensures continuity of call center operations by enabling rapid rerouting of calls to alternate locations or remote agents.
  5. Network and infrastructure consolidation: Trunking allows call centers to consolidate their voice and data networks, leading to reduced infrastructure complexity and maintenance costs.
  6. Integration with existing call center technology: Call centers can integrate SIP with their existing VoIP-based systems and Customer Relationship Management (CRM) software, enhancing the overall efficiency and effectiveness of their operations.
  7. Customized call routing and management: Trunking enables advanced call routing, such as IVR systems and queue management, which are essential for efficient call center operations.

If your company handles a large volume of calls, you can consider implementing SIP Trunking to help you keep it flowing.

Kat
Kat Barannikova
Kat Barannikova is a copywriter and an obsessive tea drinker at MightyCall.
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