Whatever industry your business is a part of, here’s a simple strategy to turn classic “customer experience” theories into an updated practical approach sure to impress your clients.
Tag #Customer Service Tips
It may take time, but building trust with a customer is the best thing you can do.
Our guide to small business phone etiquette tells you exactly what to say when you answer the phone.
Interactive Voice Response (IVR) is the system we hate to deal with, but are forced to any time we need a bank, delivery service, or mobile service provider. Ideally, we’d like our call to be received by a real operator who would listen to our problem and at best work to solve it, or at worst would transfer our call to the appropriate specialist. Here are 10 tips suggested by our experts on how to make your…
It’s official! The Generation that grew up with Disney movies, Barney, and Hocus Pocus every Halloween has finally grown up and are now the generation that is entering the job market. Acclaimed to be the biggest generation after baby boomers, Millennials aren’t force to be reckon with when it comes to their spending dollars and the ability to cause major chaos to a brand. Aside from their…