Sequential or Simultaneous call distribution
What phones can an employee use to receive a call?
With MightyCall you can receive calls on up to 3 phones: landlines and cell phones, and either in the office or at home.
In addition, you can receive calls on multiple VoIP phones:
When you fill in all your phone numbers for your MightyCall account, you can specify how these phones should ring — at the same time or in sequence. For the in sequence option, you also indicate in which order your phones should ring and how long they’ll ring for.
How to choose between them?
Simultaneous ringing is more frequently used when call response time is important. When all the phones ring at the same time, without delay, it’s more likely to be immediately answered.
Sequential ringing is typically for when you have a preferred phone among the group of options.
This can be for a number of reasons:
- Calls on one phone are cheaper (usually, the VoIP phone)
- A desktop phone is more convenient
- Your battery is weak or low at the moment
- One phone is more comfortable to use
- A softphone with a headset is more functional than a mobile or landline phone.
Is there anything else to know?
Yes—the system’s flexibility extends to your team as well. The information above describes how each individual can set their phone to receive calls. However, when you account for the system with multiple extensions and possibly multiple numbers, this variety can make a big difference in call response.
There are 4 different methods of automatic call distribution among a group:
- Round Robin.
All of these algorithms are preloaded within the system, so you simply need to choose which to use and watch the calls come in.
- Alice is an account manager at a consulting firm.
She receives client calls everywhere — in her office, on her way for a meeting with customers, at home.
When she works in the office, she prefers to talk on the softphone with a headset, because the quality of communications, in this case, is the highest. In addition, it is easier for her to make common actions via the softphone with a simple mouse click: forwarding calls, calling someone from her address book, listening to her voicemail. And Alice enjoys talking hands-free to be able to work with a CRM system during her conversation.
When at home, Alice prefers the convenient landline phone, especially since her mobile battery is often low in the evening.
«To avoid disturbing her family by frequent ringing during her absence, Alice has set up a sequential ringing of the office, mobile, and home phones. To reduce the response time, she has set a very short time of the phone ringing, for only 5 seconds. Indeed, if she is at her desk, she can quickly pick up the call.
If Alice is traveling, she uses her mobile. And when at home, she usually receives calls on the landline phone, but sometimes on her mobile.
- Bob is a healthy lifestyle consultant.
He has a small office, but he is often out. Bob prefers to receive calls on his office or home phones because they have the best call quality. In addition, mobile communications in his office are not always sustainable. Since there are only a few people both in his office, and at home, and he doesn’t receive calls very often, he has set up simultaneous ringing of office, mobile, and home phones. The purpose is low call response time.