Performance reports

In running a business, you face tough questions every day.

  • Do I need more staff?
  • Are my workers doing their best?
  • How can we be more effective as a company?

MightyCall’s performance reports can help you to answer some of those questions and manage more successfully.

MightyCall shows you the 5 most essential statistics of your business in the Key Performance Indicators and Volume sections:

  • Connected vs. Missed Calls Report
  • Average Speed of Answer & Average Talk Time Report
  • Incoming & Outgoing Calls Report
  • Internal Calls Report
  • Voicemails report

Connected vs. Missed Calls Report

Performance reports

This report shows the ratio of connected to missed calls. It can help you figure out how many calls (prospective clients) are missed and when they’re missed so you can focus your scheduling to accommodate busy hours better, or simply to supervise an employee. The report contains detailed information about every call to your business number(s): connected, missed, hang-ups, and with voice messages.

This report can be adjusted on a timetable, even showing daily reports. This lets you review call allocations during the day and adjust your working hours or amend your call forward settings.

Average Speed of Answer & Average Talk Time Report

Performance reports

This report shows the average speed of answer and conversation duration by the team and by each employee. This is great for breaking down employee performance.

If you want to know which employees don’t manage calls efficiently, you should use this report. It also establishes the timing of communications with clients. When these indicators differ significantly from the company standards, then it’s time to take administrative action.

Incoming & Outgoing Calls Report

This stat demonstrates the incoming and outgoing call ratio.

Performance reports

You can use this report to review your team and company departments’ performance in a chosen period (by seasons, quarter, etc.). For example, check how effective cold calling is (outbound calls) or look at your help desk performance (inbound).

 

Internal Calls Report

Performance reports

In-house and account communications are represented in the internal calls report. This lets you know who’s been active within your team’s inner communication.

 

Voicemails report

Performance reports

You can see how many voice messages you’ve received during a given period.

Voicemail is an essential element of your communication tools. It is the last line of defense if no one can answer the phone. With this report, you can see whether or not you’re getting too many voice messages, meaning you should revise your working hours and call forwarding settings.

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