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CallJoy: Pros, Cons, and Alternative
CallJoy was a VoIP-adjacent system brought to you by Google. It was a project within Area 120, Google’s in-house incubator for experimental projects, and one of the new releases to the VoIP industry (despite not using traditional VoIP call-processing methods), premiering just last year in 2019.
It is important to note that CallJoy was a separate project from Google Voice, which remains active and free for people wanting to test the tech out. CallJoy wasn’t actually a direct Google project, but an offshoot priced at $39.99 a month.
While it has never been technically VoIP, CallJoy was competing for the same customer pool as traditional VoIP, so we’ll break down the pros, cons, and alternatives to this service right below.
📌 Important notice
As of July 22, 2020, CallJoy is being permanently shut down. To aid small businesses affected by this closure, MightyCall is offering a special deal: 50% off for 3 months when you switch to MightyCall VoIP from CallJoy. Why make the switch? Check it out below.
CallJoy virtual customer service agent
CallJoy was termed a “virtual customer service agent” which is a fancy word for an automated answering system that navigates the customer through to necessary information using AI (think a voice-powered bot). It’s worth noting that CallJoy has never been a full-blown virtual phone system (VoIP), or an alternative like Google Voice (If you’re interested, we cover Google Voice Pros and Cons over here), though it could provide limited calling functionality, such as routing calls to a specified phone.
✅ PRO: Backed by Google algorithms
Companies that specialize in telecoms run most business phone systems, and although many are quite large, none can compare to Google, one of the biggest and most important companies on the face of the earth. While bigger doesn’t always mean better—especially in a different field—there is no denying that Google excels in statistical analysis. CallJoy used Google analytics so business owners could get a full picture of their business activity to go along with algorithms that help AI better answer customer questions.
❌ CON: Losing the human touch
The entire purpose of CallJoy was to eliminate human interaction through an auto-attendant (aka virtual customer service agent). The algorithms in place, no matter how efficient, were there to pre-program into a fully automated assistant. The auto-assistant aimed to answer callers’ questions on its own, only sending them through to a human as a last resort.
While you can surely answer basic questions like business hours this way, taking so much human interaction out of small business is a recipe for disaster. How are you supposed to build bonds and respect customers if you can’t even be bothered to get on the phone when they call?
MightyCall has a really handy auto-attendant for when you need to automate your information during off-hours, holidays, etc. Besides, you can also answer these simple questions fast and effectively using custom greetings, which you can create yourself with MightyCall.
This tactic is much better used during a business hours/non-business hours split however, another feature MightyCall has to better connect you with customers. Just build a simple visual call flow like this one to tweak settings for business and off-hours.
Since CallJoy was a customer service agent, its features were geared towards that particular option. The problem business owners faced with such an option was distributing their calling tasks between several different providers. Instead of having one business phone system, one team dashboard, and a unified communications hub, you would get stuck between several apps, dashboards, and learning curves.
✅ PRO: It had some powerful features
Calljoy didn’t come bursting with features, but some of the few it did have were quite useful. You got call recording, call transcripts, and a spam deterrent.
All of those play a crucial role in keeping your business running smoothly: blocking spam saves you time and headaches; call transcripts are a more efficient way of checking messages; and call recording is terrific to have as a legal shield and a training tool for new staff to hear exactly what they should and shouldn’t be saying.
❌ CON: It didn’t have many features
As good as it is to offer great features, only offering a fraction of what your competitors offer is never a good pitch to customers. The VoIP industry has been growing and evolving for over a decade now, and in that time dozens of features have come into play. CallJoy only offered a handful of those. Not just MightyCall, but the majority of VoIP options will have double or possibly even triple the number of features CallJoy does.
MightyCall has over three dozen features, and all our 3 plans come with things like: multiple local, toll-free, and vanity numbers, unlimited extensions, call routing, auto-attendant, integrations with Zapier and social media, MightyCall Mobile App, and much more. MightyCall’s $40 plan—the same price—also features call recording and transcripts (voicemail-to-text). Here’s how that looks.
The price-to-feature ratio is the most important consideration when choosing any service. What you’re looking for is a product that’s a good fit for your team size, covers day-to-day needs, and gives you room for growth. The best way to find out whether a product is a fit is to fact check its features and pricing against similar competitors.
✅ PRO: Not terribly expensive
When researching the VoIP market, you’ll notice that in the past few years prices have almost unilaterally increased. That being the case, the $40/ month offer that CallJoy plans started off with wasn’t unreasonable, since more and more providers have shifted to per-user charges which can quickly run up VoIP costs to $100+ a month.
❌ CON: Still probably overpriced
CallJoy, due to its structure based largely around a programmable auto-assistant rather than a business team, only offered one business number. Worse off, that number was still incredibly limited —Calljoy didn’t port numbers in or out, only had U.S. numbers (where’s the love for Canada?!—They share the +1 country code for goodness’ sake!) and didn’t offer toll-free or vanity numbers.
That’s a lot of deficiencies for something as integral to a business phone service as the business number itself. When also factoring that “unlimited minutes” only refers to incoming calls—meaning you were limited in making your own calls—there wasn’t enough meat on this bone to justify the $40/mo price tag.
MightyCall has 3 plans for every business size — Basic, Standard, and Ultimate. So whether it’s just you, or a team of one hundred, we’ve got your back. For that same $40 price with MightyCall (our Standard plan), you get over a dozen more features, 4 more numbers, unlimited incoming & outgoing minutes, and actual organization tools for your staff to work together rather than punt work to a robot. See for yourself below.
CallJoy app and software
Throughout its existence, CallJoy was only available as a web-based product that ran in the browser. This means it had no iOS or Android app or software download. This is understandable since the product was in the experimental stages. But for businesses leading a mobile lifestyle, that was a great handicap.
✅ PRO: Big name, big money
This was more logistical than reflective of the system’s abilities themselves, but CallJoy was a hot commodity due to its Google connection. That means more fundraising and startup money than nearly any other VoIP company has had at its opening.
❌ CON: The system was an experimental project
From the start, CallJoy was an experimental project, not a finished product—so why would you want to hitch your wagon to that when there are similarly priced and better-equipped business phone systems? A few months ago, we warned that signing up for CallJoy is kind of like being a guinea pig for the company’s developments. Unfortunately, this proved true when the experimental project was called out for closure in July 2020.
MightyCall has been in the VoIP market for over 20 years and hasn’t raised prices in years. We recently even lowered our prices while simultaneously adding amazing features to better provide for small businesses. For example, all our plans now come with Business Contact Book Plus, a mini-CRM system that lets you save clients/leads, and sync them to the mobile devices of your whole team automatically. You also get a clear dashboard with the call history of all your calls, voicemails, texts, team tasks, etc. And did we mention the amazing iOS/Android mobile app that keeps all this info at your fingertips?
Every business needs to focus on the present and expand out into the future. CallJoy couldn’t help with many of a small business’s key communication tasks and for that reason didn’t prove investment-worthy. As time has shown, a Google-powered, question-answering robot is helpful, but it isn’t the main ingredient to small business success.
At MightyCall, we’ve lovingly developed and perfected a phone system to help you and your team breeze through voice communications. Our VoIP is a single platform that combines human power with just the right touch of automation.
The limited-time 50% off offer makes it even easier to join. Check it out while it’s here!