AVOXI vs MightyCall

What is AVOXI?

AVOXI is a telecom company that offers cloud-based voice services for businesses that need to communicate internationally. The company was founded in 2001 and is based in Atlanta, Georgia.

AVOXI provides instant voice services in over 150 countries. Depending on the country, businesses can access a mix of number types, including local DIDs, mobile (voice only), national, toll-free, TrueLocal (for outbound caller ID), and SMS-capable numbers.

What is MightyCall?

MightyCall combines professional-grade call center functionality with the ease of use that small and medium-sized businesses need. Founded in 2013, it’s a cloud-based communication platform that eliminates the need for physical hardware or dedicated IT support.

The platform includes live call monitoring (listening, whispering and barging), advanced call analytics, multi-level IVR and role-based access to deliver efficient customer support at scale. Everything’s designed to be simple to set up and flexible enough to support how and where you work.

Key differences between AVOXI and MightyCall

Now, let’s explore the main differences between these business phone systems.

Auto dialers

MightyCall offers a comprehensive suite of automation features for outbound call centers.

• Preview dialer – Allows agents to view call details before connecting and helps them prepare for more effective conversations.
• Power dialer – Automatically dials a list of numbers in sequence and connects agents only when a live person answers to minimize downtime.
• Predictive dialer (included in the Enterprise plan) – Uses algorithms to predict when agents will be available and when calls are likely to be answered, which increases efficiency and call volume even more.

Also, MightyCall includes Answering Machine Detection, so agents are only connected to live recipients and waste no time on voicemails.

By contrast, there’s little automation beyond intelligent call routing in AVOXI’s software. They don’t offer any auto-dialer features and leave outbound calling entirely manual. Unlike MightyCall, the platform also lacks integration with the National Do Not Call list, a key requirement for compliant outreach.

Live call monitoring & analytics

When it comes to AVOXI vs MightyCall and their call monitoring features, MightyCall has it better, with live call monitoring, whisper, barge, listen. These tools allow supervisors to coach call center agents in real-time and guarantee quality customer interactions. In addition, MightyCall includes a real-time dashboard and call analytics, which gives teams visibility into call volume, agent performance, and key metrics.

AVOXI provides team collaboration through its unified communications platform and integrates voice infrastructure with Microsoft Teams. However, it doesn’t have some of the real-time coaching features that MightyCall offers.

Number monitoring

AVOXI includes advanced number monitoring features. They offer proactive monitoring, anomaly detection, automatic number testing, and customizable notification settings, all of which help with optimal call quality and immediate issue detection.

Unlike AVOXI, MightyCall does not provide the same level of detailed number monitoring and analytics. They focus more on user-friendly call management features.

Setup & onboarding help

MightyCall offers free, personalized onboarding sessions, including live Zoom calls to assist with setup and training.
Compared to MightyCall, AVOXI isn’t very generous in that regard. It provides a “white glove” onboarding program with dedicated support and resources. However, this service comes with a one-time fee of $149.99 for up to six licenses, with additional costs for more users.

International coverage

MightyCall focuses on North American markets. Calls to or from numbers outside the U.S. and Canada are treated as international and aren’t included in plan minutes. AVOXI, compared to MightyCall, includes global voice coverage in over 150 countries starting from its base plan. So, it’s a stronger option for international calling needs.

MightyCall and AVOXI similarities

This comparison wouldn’t be complete without mentioning some useful features both platforms share.

Core VoIP features

Both MightyCall and AVOXI offer the full range of VoIP basics: virtual phone numbers, voicemail-to-email, call recording, call logs, and customizable call routing rules. Users can set custom business hours, manage greetings, and easily route calls to different devices based on their availability or preferences. These features help businesses maintain a consistent, professional communication system without expensive on-premises equipment.

Call handling and queue management

Each platform includes tools to manage incoming traffic, such as multi-level IVR menus, call queues, ring groups, and call holds with custom music or announcements. Admins can configure distribution logic so that the calls are picked up by the right agents or departments based on time of day, caller input, or agent availability.

CRM integrations and API

AVOXI and MightyCall both integrate with leading CRMs like HubSpot, Salesforce, and Zoho. With these, call activity can be logged directly into the CRM and help teams maintain accurate customer records. Both platforms also offer open APIs, which gives companies the option to build custom tools or connect to internal systems for greater workflow automation.

Analytics and reporting

Real-time and historical reporting is available on both, and it covers call volume, duration, answer rates, agent performance, and more. These insights support better decision-making, workforce planning, and quality assurance. Some consider AVOXI’s dashboards more advanced in enterprise environments.

Mobile and remote access

With dedicated mobile apps (iOS and Android), users on either platform can make and receive business calls, send messages, access voicemail, and manage settings remotely. Employees can stay connected even when working from home or traveling, which is especially useful for distributed teams or hybrid work environments.

Comparing MightyCall and AVOXI pricing & plans

Let’s see what each offers across their different pricing plans and how MightyCall vs AVOXI stack up.

AVOXI pricing

* Prices are current at the time of article publication..

MightyCall pricing

* Prices are current at the time of article publication.

MightyCall’s Core plan is a bit more expensive, but it doesn’t require a big price jump to reach the next tier, where you unlock essential and many advanced features. Compared to AVOXI, MightyCall is a more budget-friendly option for businesses that want powerful tools right away. However, if you don’t need extensive call management and mostly focus on international inbound calls, AVOXI might be a good fit.

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AVOXI or MightyCall: which service is safer?

AVOXI has a reliable global network running on Google Cloud, which delivers nearly perfect uptime and connections to more than 80 top carriers. They also keep a close eye on their system to catch any suspicious activity and ensure everything runs smoothly.

MightyCall uses Amazon Web Services to keep your data safe and follows strict security rules for payments (PCI-DSS, SSL encryption). They protect you from fake caller IDs with proven technology (STIR/SHAKEN) and automatically check phone numbers against the National Do Not Call List to keep your calls compliant.

Comparing AVOXI and MightyCall, both measure up well, though MightyCall leans more into compliance.

Difference between AVOXI and MightyCall user support and satisfaction

When it comes to the difference between MightyCall and AVOXI in customer support and overall user satisfaction, it’s clear.

AVOXI

AVOXI holds strong ratings, likely due to its extensive global number coverage and feature-rich platform. However, user satisfaction with support tells a different story. While a few users mention fast ticket response times and decent connectivity, many report negative experiences with customer service. Complaints focus on unresponsive or unhelpful support, confusing billing practices, and serious issues with canceling services or porting numbers out.
G2 Rating: 4.4/5.0

• What users like: Reliable call quality and international connectivity, responsive setup support and account managers, easy-to-use
• What users don’t like: Poor support follow-up, hard-to-cancel licenses and port numbers, occasional downtime for maintenance, billing issues

Very Good Solution for Internation Calling. Its User interface is very good, and the call connectivity is like most.Read the full review on G2

MightyCall

MightyCall generally receives more positive feedback in this area. Users frequently mention responsive, helpful support staff and smooth onboarding. Although there are occasional concerns, such as limited support hours or the need for assistance with configuration, these are minor compared to the consistent praise for MightyCall’s customer service and ease of use.
G2 Rating: 4.4/5.0

• What users like: Some have been using it for years without major issues. They note helpful onboarding support, a user-friendly interface, and competitive pricing
• What users don’t like: Occasional call issues, some bugs, and mobile app glitches

Erika W. Small-Business (50 or fewer emp.)

04/13/2023 "Powerful and Simple. It checks all of the boxes without all the useless fluff that a lot of other phone companies seem to have. We have tried so many different providers, but none have held up to MightyCall!" Read full review on G2

Which one is right for your business?

Comparing MightyCall and AVOXI, both services have their strengths, but the best choice depends on what your business does.

AVOXI is best for

AVOXI is a good fit for companies working internationally or running inbound call centers. It offers a wide range of global phone numbers and tools focused on handling incoming customer calls. So, if your business serves customers around the world or needs a strong international phone presence, consider AVOXI.

MightyCall is best for

MightyCall works great for call centers that focus on outbound calling. It offers helpful features like auto-dialers, live call listening, and detailed reports on outbound calls. This makes it a great choice for sales teams or telemarketers who want to reach more people and keep track of their efforts.

But that’s not all – MightyCall’s Pro plan is also perfect for inbound or blended call centers, with a robust set of features to manage incoming traffic efficiently.