- Capabilities Comparison: MightyCall vs. Nextiva
- Why is MightyCall the best alternative to Nextiva?
- Discover how we create exceptional value for our customers
- Conclusion
Nextiva Review
To be frank, Nextiva is more of a CRM than a VoIP phone system—although they are trying to do both. Nextiva has been around for years and has had success in the CRM market, but their VoIP offerings are too expensive and slanted toward their most expensive options. That could work for big companies—as they clearly want it to, as they quote Apple’s Steve Wozniak on their home page—but it doesn’t work for small businesses.
Nextiva’s Enterprise and Professional plans are their two most popular, and they come with great stuff like massive video conferencing ability, call pop, professional setup to ensure the power system is utilized correctly, and a number of high-profile integrations.
However, the prices for those plans are among the highest you’ll find in the market, at $46 and $36 per user per month, respectively (if your company has 1-4 users; those numbers change to $44 and $34 if you have 5-19 users).
Capabilities Comparison: Nextiva vs MightyCall
MightyCall
Nextiva
Why is MightyCall the best alternative to Nextiva?
Crazy Prices
Why is MightyCall better? Well, at those prices you’re already paying more than double per user than you would with MightyCall. MightyCall’s Business plan charges $20 per user no matter how big your company is. Nextiva’s CHEAPEST plan is $31 per user if you have just 1-4 users, making the lowest possible monthly bill $104 a month. That’s crazy for a small business.
Let’s assume you have 5 users then. Nextiva’s cheapest plan doesn’t offer text messaging or any of the integrations that make the system work. The Professional plan, at $34 per user per month, doesn’t even have voicemail transcription. The idea that you could pay $170 a month and not get a key feature like that is insane.
That pricing is for the whole phone system, something only big offices need. Even Nextiva’s VoIP-only offering is $27 per user per month, and that’s with a discount already factored in. It is not possible to use Nextiva and not pay a lot per month.
Priorities
Nextiva is not focused on pushing those cheaper plans, as it has ambitions of every customer needing their Enterprise plan for over $40 per user per month. Looking at their features page, the checklist for Enterprise is literally more than twice as long as for their cheaper plans—which begs the question, if you get so little with those plans, why bother getting them at all?
Sure, you may get all the CRM features, but you’ll be paying hundreds of dollars a month for a service that for all intents and purposes is considered secondary to more prominent names like RingCentral in the VoIP market, and without the small business focus of VoIP providers like MightyCall.
Missing Features
The Essential and Professional plans still lack features that MightyCall has, despite being twice as expensive. Powerful features like call recording, voicemail to text, and the webphone are all conspicuously absent from cheaper-tiered plans. Even some fundamental VoIP features like call queues, VIP & block lists, and call analytics are sometimes missing. The cheaper $20 per user VoIP option lacks these things too, forcing you to go all-in at $27 per user.
Discover how we create exceptional value for our customers
Christine D.
Alberto O.
charge per user. You can also send text messages easily. The software is relatively easy to use. You can
use the mobile app or browser app simultaneously. Call routing works well. Support is quick to respond.
Paul A.
immediately! When the phone rings it can go to multiple employees at the same time as well. Love it!
John Y.
feature bloated, difficult to use and clunky to configure. We have been impressed with how much easier
MightyCall was to use across all these areas. It’s a good fit for us, and we saved a bundle. Review
collected by and hosted on G2.com.
Adrian D.
Service is always great and the telephony itself is amazing. compared with bigger more ‘sophisticated’ systems such as Fonality, I would choose Mightycall tenfold.
Luis S.
favorite feature is the Call Flow design tool. Very intuitive and easy to organize.
Conclusion
The lesson is, don’t trust a company that only prioritizes the customers that spend the most. If you look at any company’s pricing page and feel an imbalance in the offerings, run away.
With Nextiva you only get a long-term contract for a super expensive VoIP system that is simultaneously more expensive than average and less flexible. Small businesses can’t afford that when better options are available for much less.
