- Capabilities comparison: RingCentral vs MightyCall
- Comparison of MightyCall and RingCentral pricing & plans
- RingCentral versus MightyCall: Business phone system features
- Conclusion
RingCentral review
RingCentral is an industry leader, having made its name with international businesses like Zendesk and high-profile marketing campaigns. However, their Small Business plans are even more expensive now than before, and their pay per user prices are among the highest around despite not offering any unique features.
RingCentral is a giant, arguably the most influential company in the VoIP industry, but that also makes them the most corporate. They don’t care about individual customers—as evidenced by long-term contracts and cancellation fees.
RingCentral obviously has done lots of things right, or they wouldn’t have grown to such a massive size, but their model best benefits big business. The average bill for a RingCentral user is simply too high for small businesses to accept, especially when companies can get all the features they need for cheaper.
MightyCall review
MightyCall stands out in the VoIP and call center service market by offering an affordable and flexible solution for both small businesses and larger enterprises, setting it apart from competitors such as RingCentral. With its competitive pricing and no long-term contracts or cancellation fees, MightyCall is a preferred choice for companies seeking powerful communication services.
MightyCall focuses on delivering value to all customers, as evident in its approach to pricing and customer service. This platform proves that accessing advanced features, including auto-attendant, multi-level IVR, call routing, and CRM integration, doesn’t require a significant financial commitment, making it an attractive option for small to medium-sized businesses.
MightyCall is known for its amazing support staff and free personalized onboarding sessions. For businesses aiming to improve their communication strategies without incurring high costs or getting locked into restrictive contracts, MightyCall presents a viable and appealing solution.
Capabilities comparison: RingCentral vs MightyCall
| Feature | MightyCall | RingCentral |
|---|---|---|
| Toll-free minutes included | Unlimited | 100 |
| Local or Toll-free numbers | 2 | 1 |
| Long term contract | No | Yes |
| Texting | Yes | Yes |
| Additional hardware | No | Yes |
| Call coaching | Yes | No |
| Supervisor workspace | Yes | No |
| Live call monitoring | Yes | No |
| Auto dialer | Yes | No |
| Call routing | Yes | Yes |
| Business hours | Yes | Yes |
| Caller ID | Yes | No |
| Auto-Receptionist | Yes | No |
| IVR & Multi-Level IVR | Yes | Yes |
| Availability status | Yes | No |
| Custom Greeting | Yes | No |
| Voicemail | Yes | Yes |
| Webphone | Yes | No |
| Business contacts | Yes | Yes |
| Mini-CRM functionality | Yes | No |
| Video conferencing | No | Yes |
| Fax | No | Yes |
Comparison of MightyCall and RingCentral pricing & plans
For a detailed comparison of RingCentral and MightyCall when it comes to the monthly costs for these two services, take a look at the following charts:
RingCentral annual pricing
| Core | Advanced | Ultra | |
|---|---|---|---|
| Price billed per month | $20 per user | $25 per user | $35 per user |
| Free trial | 15-day free trial | 15-day free trial | 15-day free trial |
| Amount of users | Different tiers | Different tiers | Different tiers |
MightyCall annual plan pricing
| Core | Pro | Power | |
|---|---|---|---|
| Price per month | $15 per user | $23 per user | $30 per user |
| Free trial | 7-day free trial | 7-day free trial | 7-day free trial |
| Amount of free users | 3 minimum | 3 minimum | 3 minimum |
Who wins: MightyCall offers more flexible plans compared to RingCentral, with a lower starting price and no requirement for an annual commitment, making it a more adaptable choice for businesses of all sizes.
RingCentral versus MightyCall: Business phone system features
Exploring key VoIP features the two providers offer:
Call coaching
RingCentral call coaching: Does not offer specific features for direct, real-time agent training and performance feedback, which can be crucial for improving customer interactions.
MightyCall call coaching: Provides powerful call coaching tools, including real-time listening, whispering, and barging, to improve agent performance and customer satisfaction.
Who wins: MightyCall for its dedicated approach to agent development.
Supervisor workspace
RingCentral supervisor workspace: Lacks a focused workspace for supervisors to oversee agent activity and call handling, limiting real-time management and intervention possibilities.
MightyCall supervisor workspace: Offers a dynamic workspace designed for supervisors to monitor calls, manage queues, and analyze performance metrics, all aimed at improving operational success.
Who wins: MightyCall for empowering supervisors with effective oversight tools.
Live call monitoring
RingCentral live call monitoring: Provides basic call monitoring capabilities without focusing on features that allow for immediate interventions or quality assurance during live calls.
MightyCall live call monitoring: Excels with an extensive suite of live monitoring features, enabling managers to ensure high-quality interactions through direct intervention and support.
Who wins: MightyCall for its robust monitoring and intervention features.
Auto dialer
RingCentral auto dialer: Focuses on delivering direct VoIP services and lacks an integrated auto dialer feature, which is vital for conducting successful and targeted call campaigns.
MightyCall auto dialer: Automates and optimizes call campaigns with an advanced auto dialer, significantly improving outreach efforts and saving time for businesses.
Who wins: MightyCall for enhancing sales and marketing strategies with its auto dialer.
Fax
RingCentral Fax: Provides fax services, catering to businesses that rely on fax for document transmission, offering a more traditional communication option alongside VoIP services.
MightyCall Fax: Opts to focus on modern, digital communication tools, excluding traditional fax services from its offerings, which might limit options for some businesses.
Who wins: RingCentral for supporting a wider range of communication needs, including fax.
In the battle of business phone system features, MightyCall offers significant advantages in areas such as call coaching and supervisor workspace, making it a strong option for businesses focused on efficiency and team performance.
Conclusion
While RingCentral presents a solid option for larger enterprises with its array of features, its structure can be cumbersome and costly for small to medium-sized businesses (SMBs). The platform’s tendency to gatekeep essential services behind premium plans often leaves SMBs without crucial tools for their operations.
In contrast, MightyCall stands out with its user-friendly interface, exceptional support team and free personalized onboarding sessions. Its dedication to SMBs’ needs resulted in a powerful communication solution for SMB’s and call centers of all sizes. MightyCall is more than a service; it’s a flexible platform that allows you to build communications your way.
