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Explore JustCall alternatives and top call center competitors
JustCall is designed to streamline communication and provide businesses with a convenient and efficient way to manage their calls. But while it has gained popularity, it may not be a perfect fit for every organization.
Today we’ll delve into the advantages and disadvantages of using JustCall and explore the program in detail. More importantly, we’ll offer a list of the best JustCall alternatives so that you’ll have plenty of other options to choose from.
Note: Maybe you’re only looking for the best JustCall alternatives and want to skip the detailed description. If that’s the case, go straight to the competitor section.
JustCall is a solution for customer-facing teams aimed at improving their ability to have productive and meaningful conversations with customers. With this contact center software, teams are equipped with the tools necessary to engineer better customer interactions, thus supporting the success of the overall business.
For businesses with a retail or sales component, JustCall makes it possible to
process transactions over the phone, which happens through a secured line that automatically disables call recording.
JustCall is accessible through any web browser and offers dedicated apps for Windows, Mac, iOS, and Android devices.
If you’re looking for a cost-effective call center solution, this option may not be the cheapest. While there are free services like JustCall that provide telephony features, they may lack the full range of call center capabilities. For a more comprehensive contact center solution, a higher price may be required.
Here is a comparison table of the best JustCall alternatives with an overview of prices and key features for each. This table will provide you with a quick and easy way to compare and evaluate the top JustCall alternatives.
| Alternatives | Price* (lowest tier) | Top features | Best for |
|---|---|---|---|
| MightyCall | $20/month | Auto dialer, live call monitoring, IVR, advanced reporting | Small- to mid-sized call centers |
| Dialpad | $23/month | Conversational AI, IVR automation, omnichannel communication | From small businesses to large enterprises |
| Nextiva | $25.95/month | Call queue, presence, reject, conversational AI | Startups and small businesses |
| RingCentral | $32.99/month | Skills-based routing, call flip and park, analytics portal | Mid-sized and larger businesses |
| Vonage | $19.99/month | Admin portal, call conference, screening, and tagging | Companies of all sizes |
| CallHippo | $0/month | Call routing and whispering, shared inbox, post-call surveys | From small businesses to large enterprises |
| GoTo Connect | $27/month | Hot desking, conference calls, dial-by-name directory | Small businesses |
| Aircall | $30/user | Power dialer, real-time modifications, queue callback | Companies of all sizes |
| Talkdesk | $75/month | Call control, customer and contact database, interaction tracking | Mid-size companies looking to grow |
| CloudTalk | $25/month | Internal extension calls, phone tags, verified caller ID | From small businesses to large enterprises |
*Note: All prices are valid at the time of publication.
This section will go into more detail and examine each JustCall alternative individually:
MightyCall is a call center software designed to power small & mid-sized businesses with advanced customer service and sales tools, including all three dialers—predictive, preview, and progressive. MightyCall also offers advanced live call monitoring, comprehensive analytics, and detailed reporting to optimize performance. On its most affordable plan, it serves as a fully-featured business phone system, including all advanced phone functionalities.
Backed by A+ customer support, MightyCall ensures businesses receive exceptional assistance every step of the way.
Windows, Android (mobile), and iOS (for both web and mobile) can all run MightyCall’s system.
MightyCall offers you the key integrations you need like:
| MightyCall | JustCall | |
|---|---|---|
| Price per user | Up to $50/mo/user | From $69/mo/user |
| Minimum number of users | 5 | 2 |
| Phone numbers included | 3 | 1 |
| Outbound minutes included | Unlimited* | Unlimited* |
| Inbound minutes included | Unlimited* | 1 000/user |
| Predictive dialer | Yes | Yes |
| Preview dialer | Yes | No |
| Progressive dialer | Yes | Yes |
| Call analytics | Yes | Yes |
| Real-time dashboard | Yes | Yes |
| Live call monitoring | Yes | Yes |
| Roles & Permissions | Advanced | Basic |
| Works on | Windows + Mac OS + Desktop app | Web only |
| Integrations | HubSpot + Salesforce + BaltoAi + API | HubSpot + Salesforce + API |
| Setup & onboarding | Free onboarding & white-glove setup | Yes |
| Support | A+ human support | Live support |
* subject to Fair use policy
JustCall is a solid product, but so is MightyCall – and MightyCall offers great service for a much lower price.
Dialpad is a competitor of JustCall and a cloud-based call center software package that provides various exciting features to help businesses improve their customer service. With a 100% uptime guarantee, Dialpad ensures that businesses in over 70 countries can rely on its services to be available when they need them. What’s more, Dialpad uses AI technology to reduce friction for agents.
Dialpad provides full support for multiple operating systems, including Windows, MacOS, iOS, and Android, and has a free app similar to JustCall.
With time and more data, Dialpad AI can improve its accuracy in transcribing call center recordings, including recognizing the specific language and vocabulary used in a particular industry.
Dialpad is slightly cheaper than JustCall, making it a better fit for teams that require more functionality at a lower price. For example, the Standard plan includes unlimited calling, high-definition voice, internet fax, automated post-call summaries, live speech coaching, and more. Thus, even Dialpad’s lower-tier set of features is better at improving communications while still keeping costs under control.
Like JustCall, Dialpad is an adequate solution for companies of all sizes.
Nextiva is a provider of services like JustCall that are designed to help businesses deliver personalized customer service and improve their communication with customers.
The company has won several awards for its 24/7 customer support, which provides businesses with access to a team of experts who can help with any issues that may arise. And in terms of security, Nextiva ensures that all communications on its platform are protected with TLS and SRTP encryption.
Nextiva has both desktop and mobile apps for their business communication package (Windows/MacOS/iOS/Android).
For the most part, Nextiva does all the things like JustCall, but it also has a feature called Priority Alerts, which allows users to make their phone ring differently based on specific contact and call information.
Nextiva offers a number of advantages to startups and small businesses, which is similar to JustCall but does not offer as much for larger companies.
This JustCall alternative has better customer support. There is 24/7 support through multiple channels, including phone, email, and live chat, as well as a range of self-service options, ensuring that customers can get the help they need whenever they need it.
Additionally, regarding control of interactions, Nextiva’s platform offers a range of features and tools that give businesses more control over their interactions with customers.
RingCentral is software like JustCall that unifies multiple communication channels, allowing businesses to manage all their communications from a single interface.
The platform provides full business phone service in 45+ countries and offers inbound free phone numbers like JustCall does, but in 105+ countries. On average, businesses that use RingCentral can reportedly save up to 50% on their communication costs and improve customer satisfaction by up to 48%.
RingCentral offers desktop apps for Windows and Mac and a mobile app like JustCall that’s available for iOS and Android devices. It also provides a web-based interface accessible from any web browser.
RingCentral’s Audit Trail provides a record of all changes made to the system, including information on who made the changes, when they were made, and what was changed.
RingCentral is better suited for larger companies, as it offers advanced features and scalability.
As a JustCall alternative, RingCentral is widely recognized for its high service quality and advanced functionality. It is also designed to meet the needs of businesses with complex communication and collaboration requirements, going beyond just call management.
Overall, its robust features, security measures, and integration capabilities make this alternative a better fit for businesses looking for a comprehensive communication and collaboration platform.
Vonage is a flexible communication platform similar to JustCall that allows users to select the telephony provider that best fits their needs. This allows businesses to choose the provider that offers the best call quality and coverage in their area while still being able to use Vonage’s comprehensive communication solutions.
Vonage also utilizes artificial intelligence to meet changing customer needs faster and at a lower cost.
Like JustCall, Vonage supports both Windows and Mac operating systems for its desktop and mobile applications.
Vonage provides near-real-time updates on the performance of your call center through its website, with performance data updated within 20 minutes.
Vonage works for companies of all sizes, from small businesses to large enterprises.
Vonage’s call center software is designed to be uncluttered, clear, and user-friendly, making it easy for users to navigate and manage their communication needs. The focus on simplicity and clarity enhances the user experience and minimizes confusion. In contrast, some users have noted that the dashboards for JustCall may become cluttered, causing confusion and making it difficult to manage communication effectively.
CallHippo is an alternative to JustCall that allows users to purchase virtual phone numbers in over 50 countries. With CallHippo, organizations can enhance team collaboration and communication while keeping costs low. Some capabilities allow sales teams to make more calls in less time, while other capabilities provide valuable insights into call data, helping businesses make data-driven decisions. CallHippo’s functionality is leveraged by businesses across various industries.
CallHippo is compatible with Windows, Mac, and Linux operating systems. The service is also accessible via mobile (free apps like JustCall iOS and Android) and web browser extensions.
This free JustCall alternative is a versatile communication platform that can accommodate the needs of both small businesses and large enterprises.
CallHippo can be a better option for companies that want to try a VoIP solution without incurring the immediate cost. As a free alternative to JustCall, it can provide a way for companies to test the features and functionality of a VoIP solution and see if it meets their needs before making a financial investment. However, it’s important to keep in mind that free options have limitations.
GoTo Connect is a type of software like JustCall, offering a secure, cloud-based phone and video conferencing system that is developed and tested to thwart cyber threats and bad actors from businesses. It is designed for low bandwidth usage and has a distributed cloud architecture, which ensures high reliability and uptime.
GoTo Connect has numerous use cases in various sectors, such as education, healthcare, automotive, law, wealth management, and more.
This JustCall alternative is a cross-platform solution that supports Windows, Mac, and Linux operating systems. The solution can also be accessed via web browsers, and for those on the go, GoTo Connect has mobile apps available for both iOS and Android.
GoTo Connect’s visual dial plan editor allows users to configure their call flows using a simple drag-and-drop interface without the need for technical expertise.
GoTo Connect is a decent choice for small businesses with limited IT resources.
JustCall’s customer service and ease of contact could be improved for worldwide users. On the other hand, GoTo Connect is considered to have practically flawless customer support, with a highly responsive and knowledgeable team available 24/7 to assist users.
Also, GoTo Connect’s starting price is slightly lower, which doesn’t take away from its advanced call management features.
Aircall is a call center solution that is similar to JustCall and provides sales and support teams with advanced communication tools. It is built on the AWS platform and operates from multiple data centers worldwide. This guarantees high-quality communication with a remarkable uptime of almost 100%.
The platform also helps to optimize operations and improve overall efficiency by allowing users to create phone numbers, teams, and workflows in seconds.
The desktop app is available for Windows and MacOS, and the mobile app, like JustCall, is available for iOS and Android. Also, Aircall can be run as a web-based platform.
This contact center platform has a marketplace with integrations categorized as apps for sales and support teams, and some of these integrations offer exclusive discounts to Aircall users.
Aircall is a competitor of JustCall that’s suitable for companies of all sizes, from small businesses to large enterprises.
The alternative has better performance than JustCall, both on desktop and mobile. Aircall is also known for its excellent analytics capabilities, which allow businesses to track key metrics, such as call volume, call duration, and agent performance. This way, Aircall’s analytics can help businesses better understand their communication processes and make data-driven decisions. JustCall could use improvement in both of these areas.
Talkdesk is a program like JustCall that offers a unified platform for businesses to engage with their customers across every channel, whether through voice or digital. Omnichannel support allows businesses to provide a seamless customer experience across multiple channels, including voice, email, chat, and social media. The platform’s automation helps agents work more efficiently and provide better customer support, freeing up their time to focus on more complex customer inquiries.
Talkdesk provides a comprehensive support experience like JustCall, including browser-based access (any browser), desktop applications (Mac and Windows), and mobile apps (iOS and Android).
Unlike JustCall, Talkdesk provides tailored solutions designed to meet the unique needs of different roles: Contact Center Manager, IT Director, and Operations Manager.
This JustCall alternative can be an optimal solution for mid-sized companies seeking growth.
JustCall has received some criticism regarding its user experience and functionality. For example, some users have reported difficulty choosing between multiple incoming calls for different accounts, as well as difficulties finding voicemails.
In contrast, Talkdesk is known for its user-friendly interface and ease of use, with a range of advanced call management features that make it easier for businesses to manage their calls.
CloudTalk is an alternative to JustCall and a contact center management solution that integrates with multiple communication channels, including tickets, chat, email, and social media, to extract historical data. This allows businesses to have a complete overview of their customer interactions across all channels, providing a more comprehensive understanding of customer needs and concerns.
This alternative also offers the option of porting existing phone numbers, making the transition to the new system fairly straightforward.
CloudTalk is compatible with various operating systems, including desktop (Windows, Mac, Linux) and mobile (iOS, Android) platforms. It can also be used through a web browser.
CloudTalk’s After Call Work program simplifies tasks such as completing notes, submitting feedback, and following up with customers.
Like JustCall, CloudTalk is designed to accommodate the needs of businesses of all sizes, including both small businesses and large enterprises.
CloudTalk is known for having smooth performance across devices, which sets it apart from JustCall. JustCall’s mobile app performance can be lacking, while the alternative offers consistent, reliable performance across all devices.
Additionally, some users have noted that CloudTalk is better at call history and caller context than JustCall, providing more robust and detailed information about each interaction.
Out of dozens of VoIP companies, we’ve ranked ten competitors. These JustCall alternatives range in price, features, amount of users, and in many other respects. We’ve picked some key criteria to use in our rankings of the best alternatives to JustCall:
Whether you’re seeking a more affordable option, more features, or better support, this section will cover available options, including a more cost-effective solution (which is practically a free alternative).
In our evaluation of companies like JustCall, we have concluded that MightyCall offers the best overall alternative for several reasons: it has a robust set of features, exceptional customer support, and competitive pricing.
CallHippo is a cost-effective solution for businesses looking for an alternative to JustCall. Despite being a cheap alternative, CallHippo still offers a comprehensive set of features, including call routing, IVR, call reporting, and virtual numbers.
Talkdesk’s advanced features, combined with its seamless integrations and customization options, make it the best JustCall alternative for businesses interested in feature-rich call management solutions.
