On this page we will cover the following:
- MightyCall vs OpenPhone: How we evaluate the services?
- Comparison of MightyCall and OpenPhone pricing & plans
- Types of phone numbers available
- OpenPhone vs MightyCall: Features difference
- OpenPhone versus MightyCall: VoIP features
- MightyCall and OpenPhone: Pros & cons
- MightyCall or OpenPhone: Which one is right for your business?
- Why MightyCall is the best solution?
Choosing a business phone system for your company is no joke: it will be the definitive element in your business communication. Choose a faulty system and it will result in a client loss, lack of essential function and a ridiculous monthly bill.
This is why we decided to compare MightyCall vs OpenPhone via a thorough analysis of the two well-known cloud-based phone systems:
What is OpenPhone?
OpenPhone is a well-known VoIP system, largely focused on small and mid-sized businesses. It offers adequate pricing options and a solid set of features that can be used in call centers, such as unlimited calling and messaging in the US and Canada, porting option, auto-attendant, and others. It is a young company that was founded in 2018 by a small team of passionate individuals. They state that their mission is to enhance the way people communicate at work and bring the phone out of the stone age.
What is MightyCall?
MightyCall is a business phone system well-known on the market for supporting small and medium companies, who need to manage inbound and outbound communication flow. MigthyCall prioritizes intuitive design and a multitude of features like auto dialers, live call monitoring, multi-level IVR, call recording.
MightyCall vs OpenPhone: how we evaluate them?
- Features — what will you be paying for? Which features does each business phone system offer?
- Price (affordability) — can your budget take it? What will you get for your money’s worth?
- UI — will you need to spend hours watching monotone instruction videos or is the user interface intuitive and simple?
- Integration — how complicated will the process be to integrate the product into your work structure?
- Calls — is there a limit? How’s the quality? Will you have to pay extra to purchase more? Will the calls be limited to local only?
- Stability — will your company be losing customers due to the communications platform failures?
- Support — how much time (and tears) will you have to spend to have your concerns resolved?
Comparison of MightyCall and OpenPhone pricing & plans
For a detailed comparison of OpenPhone and MightyCall when it comes to the monthly costs for these two services, take a look at the following charts:
OpenPhone pricing
| Standard | Business | Enterprise | |
|---|---|---|---|
| Price billed per month | $15 per user | $23 per user | Individual |
| Free trial | 7-day free trial | 7-day free trial | N/D |
| Amount of users | Up to 10 | Unlimited | Unlimited |
MightyCall annual plan pricing
| Core | Pro | Power | |
|---|---|---|---|
| Price per month | $15 per user | $23 per user | $30 per user |
| Free trial | 7-day free trial | 7-day free trial | 7-day free trial |
| Amount of users | 3 | Unlimited | Unlimited |
Types of phone numbers available in OpenPhone and MightyCall
Refer to this comparison for the phone numbers offered with the plans to get a better idea about the difference between services.
| MightyCall | OpenPhone | |
|---|---|---|
| Toll-free number | 3 included | Default # can be changed to toll-free |
| Local number | 3 included | 1 included |
| International number | $10/ per number | International fees applied to the default # |
| Vanity phone number | Yes, for free | Default # can be changed to vanity |
| Number porting | Yes, for free | Yes, for free |
Who wins: Openphone has less numbers included in its plan compared to MightyCall.
Features difference between MightyCall and OpenPhone
Refer to the following charts to see the features difference between OpenPhone and MightyCall:
| MightyCall | OpenPhone | |
|---|---|---|
| Minutes included | Unlimited | Unlimited |
| SMS/MMS | Yes | Yes |
| Webphone | Yes | Yes |
| Live call monitoring | Yes | No |
| Auto dialer | Yes | No |
| Roles & permissions | Yes | Yes |
| Mobile app | Yes | Yes |
| Call coaching | Yes | No |
| Supervisor workspace | Yes | No |
| Agent workspace | Yes | Yes |
| Call forwarding | Yes | Yes |
| IVR | Yes, multi-level | Yes, simple |
| Call recording | Yes | Yes |
| Voicemail/voicemail to text | Yes | Yes |
| Conference calling | Yes | No |
| Business contacts | Yes | Yes |
| Fax | No | Yes |
| Call queue | Yes | No |
Who wins: MightyCall offers more for a better price. OpenPhone, unlike MightyCall, does not offer some important features and lacks an advanced multi-level virtual receptionist.
OpenPhone versus MightyCall: call center features
Let’s go into more details for the OpenPhone vs MightyCall key VoIP features:
Auto dialer
OpenPhone auto dialer: OpenPhone does not feature an auto dialer as part of its core services, focusing more on providing VoIP services with essential functions such as calling, messaging, and voicemail for small teams and businesses.
MightyCall auto dialer: MightyCall includes an auto dialer, enhancing automated call campaigns crucial for sales and marketing. This allows businesses to connect with their customers, saving time and improving outreach efforts.
Who wins: MightyCall wins in this category with its auto dialer feature, offering a clear advantage for call centers focused on extensive outreach and customer engagement.
International calling
OpenPhone international services: OpenPhone offers one number per plan, starting at $15 or you will be paying an additional $5 for an international telephone number. Your credit balance will be charged any time team members place or receive any outbound out-of-country calls.
MightyCall international services: MightyCall offers international numbers at just $10 on a pay-as-you-go plan for international calls, which allows the users to have better control of their spendings. MightyCall offers the full VoIP international rates.
Who wins: When it comes to the choice of MightyCall vs OpenPhone, the latter offers a better price for out-of-country phone calls.
Live call monitoring
OpenPhone live call monitoring: Live call monitoring is not among the features OpenPhone offers. Its services are made for straightforward communication needs without advanced call management options.
MightyCall live call monitoring: MightyCall provides live call monitoring, essential for call center management and team oversight. The suite includes call listening, call barging, call whispering, call intercept, and call recording. It enables real-time quality assurance, coaching opportunities, and support for complex customer interactions.
Who wins: MightyCall is the winner for its detailed call management tools, including live call monitoring. This feature is invaluable for businesses aiming to uphold high customer service standards and foster team growth.
Auto attendant
OpenPhone’s auto attendant: simple and limited, it still allows work hours and navigation, yet, other key features are only available for the Premium option: call transfer, voicemail or a pre-recorded audio will not be available for smaller companies. It also does not offer music or other customization.
MightyCall’s auto attendant: multi-step and multi-feature. MightyCall understands that all companies regardless of size need custom greetings and a professional appearance. In fact, it can be recorded for you on demand. Set up a pre-recorded message, choose hours, music, guide the callers through the steps, or mix and match!
Who wins: Should you choose MightyCall or OpenPhone? MightyCall is the only service out of the two to offer a multi-level auto-attendant. It offers the complete set of features regardless of the plan and has more to offer.
Call management
OpenPhone call management: OpenPhone provides your organization with call recording, shared business phone numbers and basic IVR features as well as built-in analytics to make business calls.
MightyCall call management: MightyCall developed a vast set of call management features: custom auto receptionist to keep your clients entertained and get them exactly where they need to be, caller ID and call screening to avoid spam calls to save your time and money and multi-level IVR. It also simplifies the work within the team once the call was received: dial-by-name, user extensions, call queues, call transfers, multi-user group calls, presence indicator, etc.
Who wins: MightyCall compared to OpenPhone has more features available with all plans.
Analytics
OpenPhone analytics: OpenPhone provides your organization with an analytics dashboard that has the general information, such as the total amount of incoming and outgoing messages & business calls. OpenPhone also offers graphs and heat maps for better visualization and your convenience. It is important to note that analytics are not available at all for the Standard plan.
MightyCall analytics: MightyCall versus OpenPhone, also provides a dashboard for analytics, but they are less detailed and are not real-time. They are, however, included with all plans.
Who wins: After this feature review of MightyCall vs OpenPhone, we concluded that OpenPhone has more to offer to some plans with the analytics, meanwhile MightyCall includes a more basic option for free with all plans.
MightyCall and OpenPhone: pros & cons
OpenPhone pros and cons
| Pros | Cons |
|---|---|
| Snippets feature that creates custom readily available templates for the text messages. | Does not have the automated texting option without the Zapier integration. |
| Desktop app with stylish dark interface | Customer support is only available via email, unless you have an enterprise plan. |
| Cheap starting plan | Very basic interactive voice response |
| Constantly growing and improving | No video conferences or call queues |
| High call quality, solid call flow | A dramatic price difference between the plans, no flat fee for the enterprise plan, annual subscription required |
| Provides a rather secure connection | OpenPhone does not support 3-Way/Conference calling |
MightyCall pros and cons
| Pros | Cons |
|---|---|
| Competitive pricing with flat rates, including a free trial | No fax support |
| User-friendly interface designed for productive call center management | Restricted choice of integrations |
| Live support available for all accounts from 8 am to 8 pm EST, seven days a week, ensuring timely assistance | Live support not available 24/7, which could be a limitation for call centers operating outside standard hours |
| Inbound and outbound call center functionality, allowing for versatile call handling and campaign management | Does not support video calling |
| Live call monitoring and supervisor workspace features, enabling quality assurance and effective team oversight |
MightyCall or OpenPhone: which one is right for your business?
Should you choose MightyCall or OpenPhone? OpenPhone starts at a lower price, yet upon a more careful look, that price cut comes at the cost of key features and support, so there is a chance that small businesses will end up having to upgrade to a plan they were not originally expecting to purchase. MightyCall offers all the key features on all plans with a 7 day a week customer support to help you at every step of the way. Your plan upgrades will always correlate with your company’s expansion and growth, not the lack of necessary features.
What is OpenPhone best for?
OpenPhone is best for having a modern-looking stylish platform that will cover most of your needs. It has a solid amount of quality features, some of which are unique to this VoIP provider. If your company is willing to invest a significant amount into the Premium or Enterprise plan, it is worth giving it a go.
What is MightyCall best for?
MightyCall stands out as an excellent choice for call centers, offering a selection of plans that cater to varying business sizes without compromising on quality. It offers an intuitive interface, high-value features, a favorable price-quality ratio, and impressive customer support. When comparing MightyCall with OpenPhone, MightyCall appears to be a superior option for call centers seeking to improve task management and obtain more features at a lower cost, all packaged in a user-friendly interface.
Why MightyCall is the best solution?
OpenPhone and MightyCall have a lot to offer, but looking at MightyCall vs OpenPhone makes it clear how important it is that MightyCall has 7 days a week customer support, clean design, and all necessary features on your fingertips at a more appealing price-to-value relationship. You will get all you need for your company’s size and the option to grow with the offered plans and add additional features.
What OpenPhone lacks?
OpenPhone will lure companies in with a low Standard plan fee, but upon signing up, it is likely that you will realize you need more, forcing you to either upgrade or switch your communication channel. It has a very basic interactive voice response system, no conference calls or call queues, and the customer support is hardly available. That is why in the comparison of MightyCall and OpenPhone, MightyCall may seem more advantageous.
What MightyCall wins?
MightyCall and OpenPhone are both strong choices. The difference is that MightyCall offers more for less in comparison to OpenPhone. It is affordable, has flat prices, and free trials, has beautiful UI and live support for every account. It offers all the necessary features for all plans alongside great organization and plan upgrades based on your company size.
