- Capabilities Comparison: MagicJack for Business vs MightyCall
- Features MagicJack for Business lacks
- Discover how we create exceptional value for our customers
- Conclusion
MagicJack for Business review
MagicJack has been around the phone industry since 2007, touting their eponymous revolutionary device. Said device—which has taken on different forms over the years—is essentially a fancy USB that you plug into your computer or modem as a replacement to a home phone. You may have heard of MagicJack before—for years they were heavily featured in infomercials and late-night commercial lineups.
Their business phone alternative is relatively new however, launching in 2016. MagicJack for Business does not require the USB device, instead operating on a standard desk phone and/or the mobile app.
MagicJack isn’t like most traditional VoIP providers; the best options on the market started out first and foremost as VoIP providers, while companies like MagicJack from parallel markets have joined the VoIP fray hoping to cash in on the revolutionary cloud technology. Their business variant, the premium plan, costs $15.99 per line, and is incredibly lacking. (To be frank, their pricing isn’t exactly clear beyond that per line cost and the cost of features since they claim you need to call to get a quote). The business plan gets you some additional features like conference calls, call flows, music on hold, and extensions, but does not match the number of features most in the VoIP market offer.
Capabilities Comparison: MagicJack for Business vs MightyCall
MightyCall
MagicJack
Even basic features like an auto-attendant, which is part of the heart of any virtual phone system, are not included in MagicJack’s base plan. Instead, you’ll have to pay $10 a month for the feature. Additionally, you’ll need to (buy and/or) rent a phone from MagicJack, which seems to be billed at $3 a month in charges. That means the starting point, even for a solo entrepreneur, will be $26 a month, compared to $10 a month for an individual on MightyCall.
The fact that you need to rent phones means startup is not automatic and prices advertised on the website are not honest, since customers will need add-ons, raising costs.
Features MagicJack for Business lacks
MagicJack lacks call recording, voicemail to email, custom greetings, call queues, VIP lists, and any website integration. Their system isn’t all that geared to extensions either, so most of the typical team-oriented features are nowhere to be found.
That’s a long list of missing stuff, even with just a $15.99 per line price tag. MightyCall’s main plan, the Business plan, charges $20 per user, but includes all of the abovementioned features in addition to 2 phone numbers instead of the 1 MagicJack gives
Help is Nowhere to be Found
Even worse than a massive lack of features, the only form of customer support MagicJack has is a live chat that doesn’t even operate 24/7. The business options claims the chat is 24/7, but from tests at various times of the day, anytime past 8 pm and you wouldn’t get a response for hours. Since the company’s eponymous device was not exactly intuitive, it is worrying that customer support is so lacking.
Discover how we create exceptional value for our customers
Christine D.
Alberto O.
charge per user. You can also send text messages easily. The software is relatively easy to use. You can
use the mobile app or browser app simultaneously. Call routing works well. Support is quick to respond.
Paul A.
immediately! When the phone rings it can go to multiple employees at the same time as well. Love it!
John Y.
feature bloated, difficult to use and clunky to configure. We have been impressed with how much easier
MightyCall was to use across all these areas. It’s a good fit for us, and we saved a bundle. Review
collected by and hosted on G2.com.
Adrian D.
Service is always great and the telephony itself is amazing. compared with bigger more ‘sophisticated’ systems such as Fonality, I would choose Mightycall tenfold.
Luis S.
favorite feature is the Call Flow design tool. Very intuitive and easy to organize.
Conclusion
Yes, MagicJack for Business is cheap, but it isn’t as cheap as portrayed or in comparison to services like MightyCall. For just 1 phone number with no extensions, no team-designed features, no advanced calling features, and no integration, it isn’t a proper business VoIP choice. Use your money on MightyCall instead and don’t let infomercials guide you astray.
