MightyCall Blog

Gone are the days of manual dialing that wasted agent time and limited call volumes. Today, it’s all about dialer technology. It streamlines the call process, allowing teams to connect with more leads, more efficiently. For sales and customer e...

PhoneBurner is a call center software solution with over 3,000 clients, and it does a good job overall. Still, like any platform, it has its limitations, and PhoneBurner’s cost can be quite high, especially for teams that need to add multiple u...

VICIdial is an interesting tool with a unique place in the market as one of the few open-source contact center solutions. Still, it comes with certain limitations, and it’s not exactly a free alternative to paid platforms. However, let’s not get ahea...

Great news for Mac users! The MightyCall Desktop App is now available for macOS. From now on, all MightyCall Call Center users can access their call center operations directly from their desktop. No more juggling browser tabs or switching between too...

Compliance with federal HIPAA regulations is not only a legal necessity: it can also help get customers and patients more comfortable with you, as they know their healthcare data will be protected. In this guide, we’ll be going through what you...

If you’ve come across magicJack, you probably know it’s a handy and affordable way to make calls without relying on a traditional phone service. However, like any tool, it has its drawbacks. When service providers offer more flexibility, features, or...

Knowing every call’s outcome in your call center’s history feels like an obvious feature. Yet sometimes you have to really search for it. Call dispositions provide a structured way to classify and analyze interactions. This article explor...

At MightyCall, we care about one thing above all in our customers’ outbound campaigns: helping your team connect with more customers by providing tools that boost connection rates. That’s why we’re introducing one of the most game-changing features f...

When deciding on a phone system for your call center, the importance of one factor cannot be overstated: the range of available features. Using the right features well can supercharge your business and increase your capacity for success. When combine...

The best call center is like the Swiss Army knife – it started with one blade (the good old phone lines), and it developed into something so much more. Today, call center software is a digital solution that helps businesses manage customer inte...

In today’s B2B communication, dialer software is a core tool for contact centers and sales teams. They typically help to simplify call management while reducing wasted time. A dialer automates outbound calling, letting sales teams connect with prospe...

Disclaimer: This information is purely educational in nature, and should not be taken as legal advice. Out of eagerness to contact as many people as possible, businesses will naturally want to use all the tools available to them. But when doing so – ...