In the healthcare sector, where information loss can erode patient trust and lead to massive fines, HIPAA compliance is essential to protect sensitive information during communications. HIPAA-compliant call centers ensure that protected health inform...
Vonage has been a familiar name in the VoIP industry for many years. It built its reputation on simple phone plans and later turned toward cloud services for businesses. Many still find it easy to use and convenient, though the quality differs from p...
You may not know this, but missed calls and long queues are quietly draining your revenue. According to Getmindful, 60% of customers hang up after just a minute or two on hold. That in turn drives CSAT scores down. As a CX leader, you’re under pressu...
Modern businesses need communication that is both streamlined and automated, and 8×8 offers just that. It is not the only option available, though. In some cases, other providers may be a better fit. Here are the best 8×8 alternatives for b...
Many companies are looking to improve calling and texting for their sales, marketing, and customer success teams. To get the best results, they rely on various communication tools, though not all will be the perfect fit. If you’re using Kixie, for ex...
Mojo Dialer is a unique platform because it focuses on outbound sales automation for real estate teams and offers features tailored to that niche. It works well for some users, but most companies don’t need such a specialized tool for general communi...
Gone are the days of manual dialing that wasted agent time and limited call volumes. Today, it’s all about dialer technology. It streamlines the call process, allowing teams to connect with more leads, more efficiently. For sales and customer e...
PhoneBurner is a call center software solution with over 3,000 clients, and it does a good job overall. Still, like any platform, it has its limitations, and PhoneBurner’s cost can be quite high, especially for teams that need to add multiple u...
VICIdial is an interesting tool with a unique place in the market as one of the few open-source contact center solutions. Still, it comes with certain limitations, and it’s not exactly a free alternative to paid platforms. However, let’s not get ahea...
Did you know there are many alternatives to Readymode that offer similar features, and in some cases, even more? Many of them are also much more affordable. However, let’s not get ahead of ourselves: we’ll compare them all one by one and go through t...
Great news for Mac users! The MightyCall Desktop App is now available for macOS. From now on, all MightyCall Call Center users can access their call center operations directly from their desktop. No more juggling browser tabs or switching between too...
Compliance with federal HIPAA regulations is not only a legal necessity: it can also help get customers and patients more comfortable with you, as they know their healthcare data will be protected. In this guide, we’ll be going through what you...
If you’ve come across magicJack, you probably know it’s a handy and affordable way to make calls without relying on a traditional phone service. However, like any tool, it has its drawbacks. When service providers offer more flexibility, features, or...
Choosing a cloud-based communication service can feel like trying to pick the perfect streaming show. A lot of options, endless promises, and everyone swears they’re “must-watch.” RingCentral may be like Netflix’s “The Crown”, but if you want to expl...
Knowing every call’s outcome in your call center’s history feels like an obvious feature. Yet sometimes you have to really search for it. Call dispositions provide a structured way to classify and analyze interactions. This article explor...
At MightyCall, we care about one thing above all in our customers’ outbound campaigns: helping your team connect with more customers by providing tools that boost connection rates. That’s why we’re introducing one of the most game-changing features f...
A phone extension is a short internal number assigned to an employee, a project team, or a department of your main business number.
What toll-free codes are available in the USA and when do you need one for your business?
If you plan to use cold calls as part of your sales strategy, you will need a professional dialer. Choosing the best cold call dialer is important, as it directly influences your sales efforts. This guide will explain the different types of dialers a...
In today’s fast-paced business environment, delays are not an option. With rapid communication methods and instant information access, customers expect immediate responses. Implementing IVR software ensures your customers aren’t left wait...
