Call center agents typically deal with an enormous number of calls daily. However, agents never know if they’re getting the short end of the stick that day – the calls might be brief and to the point, or long and dramatic. In cases like this, h...
If CallHippo isn’t quite hitting the mark, that’s okay. Thankfully, we live in a digital world that is constantly evolving. If your business has outgrown CallHippo’s features or you’re just looking for something more user-friendly, then you’ve ...
Are you evaluating other call center solutions and comparing AVOXI to various services on the market? This analysis aims to provide a thorough overview of AVOXI, highlighting its advantages and limitations. Recognizing that no single solution meets t...
Are you looking for a service that provides a reliable VoIP solution? On one side of the scales is OpenPhone, now called Quo, and on the other are perfectly good alternatives. Whether you need better pricing, advanced features, or a more customized s...
Great news for everyone who loves all things AI! We’re excited to roll out a major upgrade to our Answering Machine Detection (AMD) feature, integrating AI technology that raises the bar for call center efficiency and agent productivity. It’s a real ...
If you plan to use cold calls as part of your sales strategy, you will need a professional dialer. Choosing the best cold call dialer is important, as it directly influences your sales efforts. This guide will explain the different types of dialers a...
Modern businesses need communication that is both streamlined and automated, and 8×8 offers just that. It is not the only option available, though. In some cases, other providers may be a better fit. Here are the best 8×8 alternatives for b...
In today’s fast-paced business environment, delays are not an option. With rapid communication methods and instant information access, customers expect immediate responses. Implementing IVR software ensures your customers aren’t left wait...
Did you know there are many alternatives to Readymode that offer similar features, and in some cases, even more? Many of them are also much more affordable. However, let’s not get ahead of ourselves: we’ll compare them all one by one and go through t...
In the world of business communication, Nextiva stands out as a popular choice for teams juggling calls, chats, and customer interactions. But what if your needs and business evolve? What if you start hunting for a cheap alternative or something with...
2025 was a BIG year for MightyCall. We didn’t just develop and ship features — we improved and cemented their foundation. MightyCall continues its mission to build a better call center platform for small and mid-sized teams. However, in 2025, we inve...
Some businesses start out with simple phone systems, which are already a big step up from traditional landlines. However, as needs grow, those basic tools can start to feel limiting. eVoice is one of those services that many outgrow as their team exp...
Line2 is a solid choice if you just need the basics, but sometimes, the basics aren’t enough. Some services are designed for simple calling, while others provide tools that handle more complex requirements. If your business is starting to grow or you...
VICIdial is an interesting tool with a unique place in the market as one of the few open-source contact center solutions. Still, it comes with certain limitations, and it’s not exactly a free alternative to paid platforms. However, let’s not get ahea...
Vonage has been a familiar name in the VoIP industry for many years. It built its reputation on simple phone plans and later turned toward cloud services for businesses. Many still find it easy to use and convenient, though the quality differs from p...
PhoneBurner is a call center software solution with over 3,000 clients, and it does a good job overall. Still, like any platform, it has its limitations, and PhoneBurner’s cost can be quite high, especially for teams that need to add multiple u...
If you plan to use cold calls as part of your sales strategy, you will need a professional dialer. Choosing the best cold call dialer is important, as it directly influences your sales efforts. This guide will explain the different types of dialers a...
In today’s fast-paced business environment, delays are not an option. With rapid communication methods and instant information access, customers expect immediate responses. Implementing IVR software ensures your customers aren’t left wait...
A phone extension is a short internal number assigned to an employee, a project team, or a department of your main business number.
What toll-free codes are available in the USA and when do you need one for your business?
