In today’s world, data is the secret sriracha sauce that powers top-performing contact centers. With customers expecting quicker, smoother, and more personalized service, keeping an eye on important call center KPIs is no longer optional—it’s critica...
If CallHippo isn’t quite hitting the mark, that’s okay. Thankfully, we live in a digital world that is constantly evolving. If your business has outgrown CallHippo’s features or you’re just looking for something more user-friendly, then you’ve ...
Call center agents typically deal with an enormous number of calls daily. However, agents never know if they’re getting the short end of the stick that day – the calls might be brief and to the point, or long and dramatic. In cases like this, h...
JustCall is a platform that organizes communication and provides businesses with a convenient and efficient way to manage their calls. However, while it has gained popularity, it may not be a perfect fit for every organization. Today, we’ll delve int...
Ringover is a popular business phone solution that offers a user-friendly interface and a range of essential communication features. However, as many users have discovered, it’s not perfect. Whether it’s pricing or feature limitations, some businesse...
We’re kicking off 2026 in the best way possible – with another round of awards from G2, the world’s largest and most trusted platform of business solution reviews! MightyCall has proudly earned four new badges this season, proving once again th...
Choosing a cloud-based communication service can feel like trying to pick the perfect streaming show. A lot of options, endless promises, and everyone swears they’re “must-watch.” RingCentral may be like Netflix’s “The Crown”, but if you want to expl...
To rephrase the famous words – “Is it a bird? Is it a plane? No, it’s MightyCall” – coming right at you with features that will help you build the best call center. Like Superman, MightyCall also wears a cape — a blue and white one. Like ...
Every business needs the right communication tools. However, what exactly do these look like? For some, Phone.com gets the job done with its basic features and low cost. Others find it lacking in reliability, support, or scalability. If you’re rethin...
Have you tried Ooma? Some say it’s great for its simplicity and affordability, especially for small teams. However, not every business finds it to be the right fit. Some need more advanced features, better integrations, or greater scalability. If tha...
The best call center is like the Swiss Army knife – it started with one blade (the good old phone lines), and it developed into something so much more. Today, call center software is a digital solution that helps businesses manage customer inte...
Exciting news before 2026 rolls in. MightyCall is introducing Voicemail Drop for both manual and auto-dialed outbound calls. Let us quickly walk you through what this means for call center teams and address the most common questions about the feature...
In the world of business communication, Nextiva stands out as a popular choice for teams juggling calls, chats, and customer interactions. But what if your needs and business evolve? What if you start hunting for a cheap alternative or something with...
In the healthcare sector, where information loss can erode patient trust and lead to massive fines, HIPAA compliance is essential to protect sensitive information during communications. HIPAA-compliant call centers ensure that protected health inform...
Vonage has been a familiar name in the VoIP industry for many years. It built its reputation on simple phone plans and later turned toward cloud services for businesses. Many still find it easy to use and convenient, though the quality differs from p...
You may not know this, but missed calls and long queues are quietly draining your revenue. According to Getmindful, 60% of customers hang up after just a minute or two on hold. That in turn drives CSAT scores down. As a CX leader, you’re under pressu...
A phone extension is a short internal number assigned to an employee, a project team, or a department of your main business number.
What toll-free codes are available in the USA and when do you need one for your business?
If you plan to use cold calls as part of your sales strategy, you will need a professional dialer. Choosing the best cold call dialer is important, as it directly influences your sales efforts. This guide will explain the different types of dialers a...
In today’s fast-paced business environment, delays are not an option. With rapid communication methods and instant information access, customers expect immediate responses. Implementing IVR software ensures your customers aren’t left wait...
