Compliance with federal HIPAA regulations is not only a legal necessity: it can also help get customers and patients more comfortable with you, as they know their healthcare data will be protected. In this guide, we’ll be going through what you...
If you’ve come across magicJack, you probably know it’s a handy and affordable way to make calls without relying on a traditional phone service. However, like any tool, it has its drawbacks. When service providers offer more flexibility, features, or...
Choosing a cloud-based communication service can feel like trying to pick the perfect streaming show. A lot of options, endless promises, and everyone swears they’re “must-watch.” RingCentral may be like Netflix’s “The Crown”, but if you want to expl...
Knowing every call’s outcome in your call center’s history feels like an obvious feature. Yet sometimes you have to really search for it. Call dispositions provide a structured way to classify and analyze interactions. This article explor...
At MightyCall, we care about one thing above all in our customers’ outbound campaigns: helping your team connect with more customers by providing tools that boost connection rates. That’s why we’re introducing one of the most game-changing features f...
When deciding on a phone system for your call center, the importance of one factor cannot be overstated: the range of available features. Using the right features well can supercharge your business and increase your capacity for success. When combine...
Call center metrics are measurable indicators that track efficiency and the quality of customer service within a contact center. For CX leaders, contact center managers, and SaaS teams, mastering these metrics is essential to improving both operation...
The best call center is like the Swiss Army knife – it started with one blade (the good old phone lines), and it developed into something so much more. Today, call center software is a digital solution that helps businesses manage customer inte...
In today’s B2B communication, dialer software is a core tool for contact centers and sales teams. They typically help to simplify call management while reducing wasted time. A dialer automates outbound calling, letting sales teams connect with prospe...
Disclaimer: This information is purely educational in nature, and should not be taken as legal advice. Out of eagerness to contact as many people as possible, businesses will naturally want to use all the tools available to them. But when doing so – ...
Every business needs the right communication tools. However, what exactly do these look like? For some, Phone.com gets the job done with its basic features and low cost. Others find it lacking in reliability, support, or scalability. If you’re rethin...
In this article, we’ll be talking about the best conference calling services for your business.
Have you tried Ooma? Some say it’s great for its simplicity and affordability, especially for small teams. However, not every business finds it to be the right fit. Some need more advanced features, better integrations, or greater scalability. If tha...
Aircall is a cloud-based call center software package that provides businesses with a digital phone system, voicemail, call routing functionalities, and more. Although it is widely used, it is not an all-in-one solution and may not meet the needs of ...
JustCall is a platform that organizes communication and provides businesses with a convenient and efficient way to manage their calls. However, while it has gained popularity, it may not be a perfect fit for every organization. Today, we’ll delve int...
CloudTalk is a powerful cloud phone system. However, different users have different requirements, and what works well for one user may not work for another. Users may opt for one of the best CloudTalk alternatives for business that offer similar func...
A phone extension is a short internal number assigned to an employee, a project team, or a department of your main business number.
What toll-free codes are available in the USA and when do you need one for your business?
Toll-free numbers in Canada: are they easy to buy, and could having a toll free number potentially help your business?
Need a business voicemail script for any occasion or a voicemail greeting you can download here and now? Here is your go-to guide.
